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MGMT303 > CH 3: Changing the work environment and doing the right thing > Flashcards

CH 3: Changing the work environment and doing the right thing Flashcards

1
Q

triple bottom line

A

-measures an organizations social, enviornmental, and financial performence

represents the 3 ps
-people
-planet
-profit

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2
Q

people (3ps)

A

org has a responsibility to its employees and community

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3
Q

planet (3ps)

A

org is committed to sustainable development

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4
Q

profit (3ps)

A

includes costs of pollution, worker displacement, etc in financial calculations

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5
Q

how can success of triple bottom line be measured

A

a social audit
(a systematic assessment of a companies performance in implementing socially responsible programs)

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6
Q

social responsibility

A

managers duty to take actions that will benefit interest of society as well as the org

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7
Q

corporate social responsibility

A

notion that corporations are expected to go above and beyond following the law and making a profit

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8
Q

Carroll’s global and corporate social responsibility pyramid
order

A

1-philanthropic responsibility
2- ethical responsibility
3-legal responsibility
4- economic responsibility

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9
Q

philanthropic responsibility

A

Be a good global corporate citizen

Do what is desired by global stakeholders

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10
Q

ethical responsibility

A

Be ethical
Do what is expected by global stakeholders

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11
Q

legal responsibility

A

Obey the law
Do what is required by global stakeholders

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12
Q

economic responsibility

A

Be profitable
Do what is required by global capitalism

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13
Q

what is the community of stakeholders

A

-internal stakeholders
-task env (external)
-the general env (external)

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14
Q

internal stakeholders consit of

A

-owners, employees, bod

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15
Q

owners

A

consists of those who can claim the org as their legal property

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16
Q

BOD

A

members elected by stockholders to see that the org is being run according to their interests

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17
Q

the task env consists of

A

Customers, competitors, distributors, suppliers, allies, unions, lenders, governments, interest groups, and media

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18
Q

customers

A

those who use an orgs goods/services

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19
Q

Competitors

A

ppl/or orgs that compete for customers or service

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20
Q

Supplier

A

provides raw materials, services, equipment, labor, or energy to other organizations

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21
Q

Distributor

A

a person/org that helps another org sell its goods and services to customers

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22
Q

Allies

A

relationship of 2 organizations who join forces to achieve advantages they cant perform alone

23
Q

Employee organization (union)

A

labor unions and professional associations

24
Q

Local communities

A

may institute clawbacks (rescinding tax breaks when firms don’t deliver on promised jobs)

25
Q

Financial institutions (lenders)

A

banks, savings and loans, and credit unions, may engage in crowdfunding my raising small money

26
Q

Govt regulators

A

Regulatory agencies that establish ground rules under which organizations may operate

27
Q

Special interest group

A

media, groups whose members try to influence specific issues

28
Q

the general env consists of

A

Economic forces, technological forces, sociocultural forces, demographic forces, political legal forces, international forces

29
Q

Economic forces

A

consists of the general economic conditions and trends (unemployment, inflation, interest ratesm economic growth)

30
Q

Technological forces

A

new development methods for transforming resources into goods and services

31
Q

Sociocultural forces

A

influences and trends originating in a countries, societies, or a culture’s human relationship and values that may affect an org

32
Q

Demographic forces

A

Influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin

33
Q

Political-Legal forces

A

Changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.

34
Q

International forces

A

Changes in the economic, political, legal, and technological global system that may affect an organization.

35
Q

ethical dilemma

A

situation in which you have to decide whether to pursue a course of action that may benefit you or your org but may be unethical or illegal

36
Q

ethics

A

standards of right and wrong that influence behavior but may vary among countries

37
Q

values

A

relatively permeant and deeply held underlying beliefs and attitudes that help determine a persons behavior

38
Q

5 most common unethical behaviors at work

A

-misusing company time
-abusive behavior
-employee theft
-workplace cheating
-violating corporate internet policies

39
Q

what are the 4 approaches to resolving ethical dilemmas

A

-utilitarian
-individul
-moral-right
-justice

40
Q

utilitarian approach

A

guided by what will result in the greatest good for the greatest number of ppl often associated w fnan performance

41
Q

individual approach

A

Guided by what will result in the individuals best long term interest which ultimately is in everyones self interest

Assumes that people will act ethically in the short run to avoid harm in the long run

Flaw is one person’s short term gain may not be good for everyone in the long term

42
Q

moral right approach

A

guided by the respect for the fundamental rights of human beings

(the right to life, liberty, privacy, health, safety, and due process) (ex bill of rights)

43
Q

the justice approach

A

guided by the respect for impartial standards of fairness and equity

Policies administered impartially and fairly, regardless of gender, age,sexual orientation, etc)

44
Q

How do people learn ethics

A

Kohlberg’s 3 levels of personal moral development

level 1, 2,3

45
Q

Level 1 preconventional

A

follows rules to avoid unpleasant consequences

46
Q

Level 2 conventional

A

follows expectations of others (most managers are at this level)

47
Q

Level 3, postconventional

A

guided by internal values, they lead by example

48
Q

how orgs can promote ethics

A

Create a strong ethical climate

Screen prospective employees

Institute ethics codes and training programs

Reward ethical behavior- protecting whistleblowers who report organizational misconduct

49
Q

stakeholders definition

A

People whose interests are affected by an organization’s activities

50
Q

ethical behavior

A

Behavior that is accepted as “right” as opposed to “wrong” according to those standards

51
Q

Corporate governance

A

The system of governing a company so that the interests of corporate owners and other stakeholders are protected

52
Q

Which group is projected to make up almost 60% of the workforce by 2029?

A

Millennials and Gen Zers

53
Q

A company’s external environment consists of which two environments?

A

-general
-task

54
Q

insider trading

A

People who buy or sell stock illegally based on confidential company information

MGMT303 (15 decks)

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