Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

MGMT303 > CH 3: Changing the work environment and doing the right thing > Flashcards

CH 3: Changing the work environment and doing the right thing Flashcards

1
Q

triple bottom line

A

-measures an organizations social, enviornmental, and financial performence

represents the 3 ps
-people
-planet
-profit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

people (3ps)

A

org has a responsibility to its employees and community

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

planet (3ps)

A

org is committed to sustainable development

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

profit (3ps)

A

includes costs of pollution, worker displacement, etc in financial calculations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

how can success of triple bottom line be measured

A

a social audit
(a systematic assessment of a companies performance in implementing socially responsible programs)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

social responsibility

A

managers duty to take actions that will benefit interest of society as well as the org

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

corporate social responsibility

A

notion that corporations are expected to go above and beyond following the law and making a profit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Carroll’s global and corporate social responsibility pyramid
order

A

1-philanthropic responsibility
2- ethical responsibility
3-legal responsibility
4- economic responsibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

philanthropic responsibility

A

Be a good global corporate citizen

Do what is desired by global stakeholders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

ethical responsibility

A

Be ethical
Do what is expected by global stakeholders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

legal responsibility

A

Obey the law
Do what is required by global stakeholders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

economic responsibility

A

Be profitable
Do what is required by global capitalism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what is the community of stakeholders

A

-internal stakeholders
-task env (external)
-the general env (external)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

internal stakeholders consit of

A

-owners, employees, bod

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

owners

A

consists of those who can claim the org as their legal property

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

BOD

A

members elected by stockholders to see that the org is being run according to their interests

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

the task env consists of

A

Customers, competitors, distributors, suppliers, allies, unions, lenders, governments, interest groups, and media

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

customers

A

those who use an orgs goods/services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Competitors

A

ppl/or orgs that compete for customers or service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Supplier

A

provides raw materials, services, equipment, labor, or energy to other organizations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Distributor

A

a person/org that helps another org sell its goods and services to customers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Allies

A

relationship of 2 organizations who join forces to achieve advantages they cant perform alone

23
Q

Employee organization (union)

A

labor unions and professional associations

24
Q

Local communities

A

may institute clawbacks (rescinding tax breaks when firms don’t deliver on promised jobs)

25
Financial institutions (lenders)
banks, savings and loans, and credit unions, may engage in crowdfunding my raising small money
26
Govt regulators
Regulatory agencies that establish ground rules under which organizations may operate
27
Special interest group
media, groups whose members try to influence specific issues
28
the general env consists of
Economic forces, technological forces, sociocultural forces, demographic forces, political legal forces, international forces
29
Economic forces
consists of the general economic conditions and trends (unemployment, inflation, interest ratesm economic growth)
30
Technological forces
new development methods for transforming resources into goods and services
31
Sociocultural forces
influences and trends originating in a countries, societies, or a culture's human relationship and values that may affect an org
32
Demographic forces
Influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin
33
Political-Legal forces
Changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.
34
International forces
Changes in the economic, political, legal, and technological global system that may affect an organization.
35
ethical dilemma
situation in which you have to decide whether to pursue a course of action that may benefit you or your org but may be unethical or illegal
36
ethics
standards of right and wrong that influence behavior but may vary among countries
37
values
relatively permeant and deeply held underlying beliefs and attitudes that help determine a persons behavior
38
5 most common unethical behaviors at work
-misusing company time -abusive behavior -employee theft -workplace cheating -violating corporate internet policies
39
what are the 4 approaches to resolving ethical dilemmas
-utilitarian -individul -moral-right -justice
40
utilitarian approach
guided by what will result in the greatest good for the greatest number of ppl often associated w fnan performance
41
individual approach
Guided by what will result in the individuals best long term interest which ultimately is in everyones self interest Assumes that people will act ethically in the short run to avoid harm in the long run Flaw is one person's short term gain may not be good for everyone in the long term
42
moral right approach
guided by the respect for the fundamental rights of human beings (the right to life, liberty, privacy, health, safety, and due process) (ex bill of rights)
43
the justice approach
guided by the respect for impartial standards of fairness and equity Policies administered impartially and fairly, regardless of gender, age,sexual orientation, etc)
44
How do people learn ethics
Kohlberg's 3 levels of personal moral development level 1, 2,3
45
Level 1 preconventional
follows rules to avoid unpleasant consequences
46
Level 2 conventional
follows expectations of others (most managers are at this level)
47
Level 3, postconventional
guided by internal values, they lead by example
48
how orgs can promote ethics
Create a strong ethical climate Screen prospective employees Institute ethics codes and training programs Reward ethical behavior- protecting whistleblowers who report organizational misconduct
49
stakeholders definition
People whose interests are affected by an organization’s activities
50
ethical behavior
Behavior that is accepted as “right” as opposed to “wrong” according to those standards
51
Corporate governance
The system of governing a company so that the interests of corporate owners and other stakeholders are protected
52
Which group is projected to make up almost 60% of the workforce by 2029?
Millennials and Gen Zers
53
A company's external environment consists of which two environments?
-general -task
54
insider trading
People who buy or sell stock illegally based on confidential company information

MGMT303 (15 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions