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MGMT303 > ch 13GROUPS & TEAMS > Flashcards

ch 13GROUPS & TEAMS Flashcards

1
Q

why is teamwork important

A

-inc productivity
-inc speef
-reduced costs
-reduce comp
-improved quality
-imporved workplace cohesiveness

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2
Q

group

A

-two or more individuals who share norms, share goals’ and have a common identity

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3
Q

team

A

small group of ppl with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable

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4
Q

formal group

A

group assigned by org or managers to accomplish a specific goal

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5
Q

informal

A

group formed by ppl whose purpose is getting together for friendship or a common interest

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6
Q

work teams

A

clear purpose, permanent, all members must complete their work for team to succeed

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7
Q

project teams

A

made to solve a specific problem or task (ex new marketing ideas)

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8
Q

cross functional teams

A

include members from diff areas within an org

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9
Q

self managed teams

A

groups of works who are given administrative oversight for their task domains

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10
Q

virtual teams

A

work tog over time and distance via electronic media

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11
Q

virtual team pros

A

-reduced real estate cost
-ability to levergae knowlegde
-reduce commuting/travel expenses

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12
Q

virtual team cons

A

-cant establish team cohesion
-not a sub for face to face
-cant observe nonverbal cues

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13
Q

stages of group and team development

A

forming
storming
norming
performing
adjourning

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14
Q

forming

A

-process of getting oriented

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15
Q

storming

A

emergence of individual personalities and conflicts

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16
Q

nroming

A

conflicts resolve, harmony emerges

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17
Q

performing

A

focus on solving tasks

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18
Q

adjourning

A

members prepare for disbandment

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19
Q

punctuated equilibirum

A

groups dont always follow the tuckman model

-this model is when their are periods of stabilitiy until their is a dramatic change

20
Q

most essential considerations in building a grouo into an effective team

A

-collaboration
trust
motivation
norms
roles
etc

21
Q

collaboration

A

act of sharing info and coordinating efforts to achieve a collective outcome

22
Q

trust

A

reciprocal faith in others intentions and behaviors

23
Q

team purpose and feedback

A

purpose defined by specific,
measurable performance goals with continual
feedback

24
Q

team member interdependence

A

extent to which team members rely on common task related team inputs and amt of interpersonal interactions to complete the work

25
Q

team composition

A

reflections the collection of theskills, experiences, etc that each team member has

26
Q

team roles

A

An expectation of how an individual should behave in a
position.

27
Q

task roles

A

consits of behavior that concentrates on getting the teams tasks done

ex-submitted

28
Q

maintenance roles

A

consists of behavior that fosters goo relationships among team members

ex- encourager

29
Q

norms

A

general rules that most team members follow

30
Q

team processess

A

members independent acts that are directed toward organizing task work to achieve goals

31
Q

conflict

A

A process where one party feels their interests are being opposed by another.

32
Q

functional conflict

A

benefits the org

33
Q

dysfunctional conflict

A

-hurts the org

34
Q

personality conflicts

A

opposition based on personal dislike or differing styles

35
Q

intergroup conflicts

A

when boundries are unclear and there are inconsistent goals

36
Q

multicultural conflicts

A

clashes between cultures in the global economy

37
Q

programmed conflict

A

designed to elicit diff opinions without hurting ppls feelings

38
Q

devils advocay

A

Assigning someone to play critic to find objections generate critical thinking

39
Q

dialectic method

A

Two people or groups play opposing roles in a debate

40
Q

5 behaviors to help u handle conflict

A

openness
equality
empathy
supportedness
positiveness

41
Q

5 conflict handling styles

A

-avoiding
-obliging
-dominating
-compromising
-integrating

42
Q

avoiding

A

Ignoring or suppressing a conflict

43
Q

Obliging

A

letting the other person get what they want

44
Q

Dominating

A

Ordering an outcome, using formal authority and power to resolve a conflict

45
Q
  • Compromising
A

both parties work and give up smth to get what they want

46
Q

Integrating

A

Manager strives to confront the issue and cooperatively
identify the problem and seek a solution

MGMT303 (15 decks)

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