ch 13GROUPS & TEAMS

Question 1

why is teamwork important

Answer 1

-inc productivity
-inc speef
-reduced costs
-reduce comp
-improved quality
-imporved workplace cohesiveness

Question 2

group

Answer 2

-two or more individuals who share norms, share goals’ and have a common identity

Question 3

team

Answer 3

small group of ppl with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable

Question 4

formal group

Answer 4

group assigned by org or managers to accomplish a specific goal

Question 5

informal

Answer 5

group formed by ppl whose purpose is getting together for friendship or a common interest

Question 6

work teams

Answer 6

clear purpose, permanent, all members must complete their work for team to succeed

Question 7

project teams

Answer 7

made to solve a specific problem or task (ex new marketing ideas)

Question 8

cross functional teams

Answer 8

include members from diff areas within an org

Question 9

self managed teams

Answer 9

groups of works who are given administrative oversight for their task domains

Question 10

virtual teams

Answer 10

work tog over time and distance via electronic media

Question 11

virtual team pros

Answer 11

-reduced real estate cost
-ability to levergae knowlegde
-reduce commuting/travel expenses

Question 12

virtual team cons

Answer 12

-cant establish team cohesion
-not a sub for face to face
-cant observe nonverbal cues

Question 13

stages of group and team development

Answer 13

forming
storming
norming
performing
adjourning

Question 14

forming

Answer 14

-process of getting oriented

Question 15

storming

Answer 15

emergence of individual personalities and conflicts

Question 16

nroming

Answer 16

conflicts resolve, harmony emerges

Question 17

performing

Answer 17

focus on solving tasks

Question 18

adjourning

Answer 18

members prepare for disbandment

Question 19

punctuated equilibirum

Answer 19

groups dont always follow the tuckman model

-this model is when their are periods of stabilitiy until their is a dramatic change

Question 20

most essential considerations in building a grouo into an effective team

Answer 20

-collaboration
trust
motivation
norms
roles
etc

Question 21

collaboration

Answer 21

act of sharing info and coordinating efforts to achieve a collective outcome

Question 22

trust

Answer 22

reciprocal faith in others intentions and behaviors

Question 23

team purpose and feedback

Answer 23

purpose defined by specific,
measurable performance goals with continual
feedback

Question 24

team member interdependence

Answer 24

extent to which team members rely on common task related team inputs and amt of interpersonal interactions to complete the work

Question 25

team composition

Answer 25

reflections the collection of theskills, experiences, etc that each team member has

Question 26

team roles

Answer 26

An expectation of how an individual should behave in a position.

Question 27

task roles

Answer 27

consits of behavior that concentrates on getting the teams tasks done ex-submitted

Question 28

maintenance roles

Answer 28

consists of behavior that fosters goo relationships among team members ex- encourager

Question 29

norms

Answer 29

general rules that most team members follow

Question 30

team processess

Answer 30

members independent acts that are directed toward organizing task work to achieve goals

Question 31

conflict

Answer 31

A process where one party feels their interests are being opposed by another.

Question 32

functional conflict

Answer 32

benefits the org

Question 33

dysfunctional conflict

Answer 33

-hurts the org

Question 34

personality conflicts

Answer 34

opposition based on personal dislike or differing styles

Question 35

intergroup conflicts

Answer 35

when boundries are unclear and there are inconsistent goals

Question 36

multicultural conflicts

Answer 36

clashes between cultures in the global economy

Question 37

programmed conflict

Answer 37

designed to elicit diff opinions without hurting ppls feelings

Question 38

devils advocay

Answer 38

Assigning someone to play critic to find objections generate critical thinking

Question 39

dialectic method

Answer 39

Two people or groups play opposing roles in a debate

Question 40

5 behaviors to help u handle conflict

Answer 40

openness equality empathy supportedness positiveness

Question 41

5 conflict handling styles

Answer 41

-avoiding -obliging -dominating -compromising -integrating

Question 42

avoiding

Answer 42

Ignoring or suppressing a conflict

Question 43

Obliging

Answer 43

letting the other person get what they want

Question 44

Dominating

Answer 44

Ordering an outcome, using formal authority and power to resolve a conflict

Question 45

* Compromising

Answer 45

both parties work and give up smth to get what they want

Question 46

Integrating

Answer 46

Manager strives to confront the issue and cooperatively identify the problem and seek a solution