CH 12: MOTIVATING EMPLOYEES

Question 1

Motivation

Answer 1

The psych processes that arouse and direct goal oriented behavior
Why its important as a manager

Question 2

why motivation is important as a manager

Answer 2

U want ppl to join ur org
Ppk to stay w ur org
Show up for work
Be engaged

Question 3

steps to motivation

Answer 3

Unfulfilled need
Motivation
Behaviors
Rewards (feedback and repeat or not)

Question 4

extrinsic rewards

Answer 4

Payoff person receives from others for performing particular task

Question 5

Intrinsic

Answer 5

Satisfaction a person receives from performing the particular task itself.

Question 6

4 major perspectives

Answer 6

Consent theory-
Process theory-
Job design
Reinforcement

Question 7

contest theories definition

Answer 7

emphasize needs as motivators

Question 8

Process theory-

Answer 8

focus on designing jobs that lead to employee satisfaction and performance

Question 9

Job design theories

Answer 9

focus on designing jobs that lead to employee sat/per

Question 10

Reinforcement

Answer 10

based on notion that motivation is a function of behavioral consequences

Question 11

contest theoires

Answer 11

-maslows
Acquired needs theory
Deci and ryan’s self determination theory
Herzberg 2 factor theory

Question 12

Maslow’s hierarchy

Answer 12

Self actualization, esteem, love safety, physiological

Question 14

aquired needs theory

Answer 14

Achievement- desire to achieve excellence

Adilliation-desire for good relationships

Power- desire to influence and control

Question 15

Herzberg 2 factor theory

Answer 15

Work satisfaction= motivating factors
Work

dissatisfaction=hygiene factors

Question 16

Deci and ryan’s self determination theory

Answer 16

Assumes people are driven to try and grow focused on intrinsic motivation

Question 17

3 innate needs

Answer 17

competence, automoy, relateness

Question 18

Competence-

Answer 18

People need to feel qualified, knowledgeable, and capable of completing a goal

Question 19

Autonomy

Answer 19

People need to feel they have the freedom

Question 20

relatedness

Answer 20

People need to feel a sense of belonging

Question 21

Process perspectives on employee motivation

Answer 21

Concerned w the thought process by which people decide how to act

Question 22

equity/justice theory

Answer 22

A model of motivation that explains how people strive for fairness /justice in social exchanges

Question 23

Expectancy theory

Answer 23

Ppl motivated by 2 things
How much they want smth and how likely they think they are to get it

(3 elements )
-expectancy
-intrumentality
-valence

Question 24

expectancy

Answer 24

belief that a particular level of effort will lead to a level of performance

Question 25

Instrumentality

Answer 25

expectation that successful performance will lead to the desired outcome

Question 26

Valence

Answer 26

the value a worker assigns to an outcome.

Question 27

Goal setting theory

Answer 27

Suggests that employees can be motivated by goals that are specific and challenging but achievable.

Question 28

Job design on motivation

Answer 28

The application of motivational theories to jobs to increase satisfaction and performance

Fitting people to jobs
Fitting jobs to people

Question 29

Compensation

Answer 29

Monetary rewards

Question 30

Nonmonetary incentives

Answer 30

Work life balance
Ability to expand skills
Positive work environment