CH 5: Understanding Planning Flashcards

1
Q

the first of 4 functions in the management process

A

planning

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2
Q

what two things does planning involve

A

-setting goals and deciding how to achieve them

-ensuring the plans are linked to business strategy

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3
Q

3 definitions of planning

A

Planning is defined as setting goals and deciding how to achieve them

coping with uncertainty by formulating future courses of action to achieve specified results

A plan is a document that outlines how goals are going to be met.

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4
Q

what is a plan

A

a document that outlines how goals are going to be met.

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5
Q

2 example models of planning

A

business plan
business model

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6
Q

Business plan

A

doc outlines firm’s goals, the strategy for achieving them,
and the standards for measuring
success.

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7
Q

Business model

A

Outlines the need
the firm will fill, the operations of
the business, its components and
functions, as well as the expected
revenues and expenses

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8
Q

what is a strategy/strategic plan

A

-A large-scale action plan that sets the long-term goals and direction
for an org

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9
Q

a strategy represents an

A

educated guess abt what must be done in the long term for the survival/prosperity of the org or its principle parts

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10
Q

when are strateguc plans reconsidered

A

every year due to everchanging business conditions

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11
Q

Strategic management

A

Process that involves managers from all parts of the org in the formulation/implementation of strategies and strategic goals

From top management to middle to first line

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12
Q

what is strategic management dervien from

A

orgs mission and vision

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13
Q

Why are planning and strategic management important

A

Provide direction & momentum

Encourage new ideas

Develop a sustainable competitive advantage

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14
Q

Mission statement

A

Express the purpose of the org
What is our reason for being
Why are we here

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15
Q

vision statemetnt

A

A clear sense of the future and the actions needed to get there

What do we want to become

Where do we want to go

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15
Q

value statement

A

What the company stands for: its core priorities, the values its employees
embody, and what its products contribute to the world

What values do we want to emphasize?

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16
Q

strategic planning managers

A

done by top managers for the next 1-5 years

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17
Q

tactical planning

A

done by middle managers for the next 6-24 months

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18
Q

operational planning managers

A

done by first line managers for the next 1-52 weeks

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19
Q

PLANNING and STRATEGIC MANAGEMENT steps

A

1-establish the mission and vision and values
2- assess the current reality
3- formulate the grand strategy & strategic, tactical, and operational plans
4- implement the strategy
5- maintain strategic control

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20
Q

top management positions

A

CEO, president, VP, GM, Division heads

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21
Q

middle management

A

functional managers, product line managers, department managers

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22
Q

first line managers

A

unit managers, team leaders, first line supervisors

23
Q

top management planning

A

make LT decisions abt direction of the org.

need to pay attention to the env outside the org, be future oriented, deal with uncertain and competitive conditions

24
middle management planning role
implement policies/plans of top management and supervise and coordinate activities of first line managers make decisions without base of clearly defined info procedures
25
first line managers planning roles
direct daily tasks of non managerial personel decisions often predictable following well defined set of routine procedures
26
operating plan
Breaks long term output input short term targets or goals Turns strategic plans into actionable short term goals and action plans
27
action plan
Defines the course of action( the tactics) needed to achieve stated goal Contains a projected date for completing the desired activities for each tactic
28
Standing plan
For activities that occur repeatedly over a period of time
29
policy
Outlines general response to a designated problem or situation
30
Procedure
Outlines response to particular problems or circumstances
31
Rule
-Designates specific required action
32
Single-use Plan-
For activities not likely to be repeated in the future
33
Program
Encompasses a range of projects or activities
34
Project
Has less scope and complexity than a program
35
goals definition
specific commitment to achieve a measurable result within a stated period of time
36
short term goals
Sometimes referred to as tactical, operational, or plan goals Generally span 12 months and connected to strategic goals in a hierarchy known as means end chain
37
long term goals
Referred to strategic goals Tend to span 1-5 years and focus on achieving the strategies identified in the companies strategic pl
38
smart goals list
specific measureable attainable results oriented target dates
39
specific
goals should be stated in specific rather than vague terms
40
measurable
whenever possible, goals should be measurable or quantifiable
41
Attainable
goals should be challenging but realistic and attainable
42
Results-oriented
Only a few goals should be chosen and should be results-oriented
43
target dates
Goals should specify the target dates or deadline dates when they are to be obtained
44
4 step to motivating employees
1- managers and employee jointly set objectives for the employees 2- managers develop action plans 3-managers and employees periodically review the employees performance 4- managers make a performance appraisal and reward the employee according to results
45
3 types of objectives used in MBO
performance, behavioral, learning
46
Performance objective
Express the objective as an outcome or end-result Ex: reduce food wastage by 15%
47
behavioral objective
Express the objective as the behaviors needed to achieve an outcome Ex: greet all potential automobile customers with a smile and offer to help
48
Learning objectives
Express the objective in terms of acquiring knowledge or competencies Ex: learn the ingredients in the dishes
49
For MBO goals setting 3 things need to happen
Top management must be committed to it. Goals must be applied organization wide Goals must “cascade”—be linked consistently down through the organization.
50
the planning cycle
1-make the plan 2- carry out the plan
51
control cycle steps
3-control the direction by comparing w results 4-control direction in 2 ways -correction deviations in the plan -by improving future plans
52
Strategic planning is done by ______ managers.
top
52
It is the function of the ______ to take the strategic plan and develop actionable short-term goals that a business can achieve.
operating plan
53
The process of ensuring that the strategic goals set at the top align with more specific short-term goals at lower organizational levels is known as ______ goals.
cascading
54