Ch 10: organizational change

Question 1

2 types of change

Answer 1

-reactive
-proactive

Question 2

reactive change

Answer 2

making changes in response to problems/opportunities as they arise

Question 3

proactive change

Answer 3

Proactive change-making throughout changes in anticipation of possible /expected problems

Question 4

Outside forces

Answer 4

Demographics
Tech advancements
shareholders/market changes
Social & political pressures

Question 5

Inside forces

Answer 5

Human resources concerns
Managers behavior

Question 6

Adaptive change

Answer 6

-Least threatening

-Reintroduction of familiar practice

Question 7

Innovative change

Answer 7

-Somewhat threatening

-Introduction of practice new to the org

Question 8

Radically innovative change

Answer 8

-Very threatening

-Intro of a practice new to the industry

Question 9

Lewin’s change model

Answer 9

-unfreezing
-changing
-refreezing

Question 10

Unfreezing

Answer 10

Create motivation to change

Question 11

changing

Answer 11

New info, models, procedures

Question 12

refreezing

Answer 12

Support and reinforce the chnage

Question 13

A systems approach to change

Answer 13

inputs
target elements of change
outputs

Question 14

inputs

Answer 14

Why should we change and how willing are we to change

Question 15

Target elements of change

Answer 15

What levers to pull to produce wanted change
(people, org arrangements,methods, social factors)

Question 16

Outputs

Answer 16

What do we want from the change

Question 17

4 levers of target elements of change

Answer 17

people, org arrangements,methods, social factors

Question 18

Organizational development

Answer 18

OD- set of techniques for implementing planned change to make people and organizations more effective

Question 19

Change agent

Answer 19

consultant w background in behavioral science who can be a catalyst in helping orgs deal w old problems in new ways

Question 20

Organizational development can be used for

Answer 20

managing conflict
revitilizing the org
adapting to mergers

Question 21

Managing conflict

Answer 21

improving relationships within the org

Question 22

Reviliating organizations

Answer 22

opening communication, dealing w stress, etc

Question 23

Adapting to mergers

Answer 23

integrate 2 firms w varying cultures, products, procedures, etc

Question 24

how OD works steps

Answer 24

1-diagnosis
2-intervention
3-evaluation
4-feedback

Question 25

dianosis

Answer 25

what is the problem

Question 26

intervention

Answer 26

what shall we do about it

Question 27

feedback

Answer 27

how can diagnosis be refined

Question 28

evaluation

Answer 28

how well has intervention worked

Question 29

2 types of innovation

Answer 29

-product -process

Question 30

product innovation

Answer 30

Change in the appearance or performance of a product or
the creation of a new one.

Question 31

process innovation

Answer 31

Change in the way a product is conceived, manufactured,
or disseminated.

Question 32

Improvement innovation

Answer 32

enhance an existing product or service

Question 33

New direction innovation

Answer 33

new and diff approach to a product, service or industry

Question 34

Components of an innovation system

Answer 34

Innovation strategy
Committed leadership
Innovative culture and climate
Required structure and processes
Necessary human capital
HR policies practices and procedures
Appropriate resources

Question 35

Resistance to change

Answer 35

emotional/behavioral response to real/imagined threats to an established work routine