Auto Claim Capabilities

Question 1

Possible Talk Track: Our Auto customers receive exceptional service, …

Answer 1

speed and accuracy. Travelers helps get our customers back to business. With our size, scale and financial strength, we continually invest in our own dedicated, talented staff and give them the resources they need to deliver high-quality service and to handle claims quickly.

Question 2

We’re close by -

Answer 2

We have over 2,500 Auto Claim professionals and Claim Centers located across the country.

Question 3

Quick Response -

Answer 3

We want to help our customers address their concerns so we review their claim in a timely manner.

Question 4

Superior training -

Answer 4

Our Claim professionals and appraisers receive rigorous onboarding and ongoing training on the latest mechanical, electrical and vehicle body systems at Travelers Claim University, our state-of-the-art training facility.

Question 5

Value-Added Services – ConciergeCLAIM® is a -

Answer 5

one-stop auto repair option that offers onsite estimates and repairs that are guaranteed for the life of your vehicle, whether it’s a private passenger car, light to medium-duty truck, SUV, or cargo van. ConciergeCLAIM helps minimize inconveniences and disruptions by getting your vehicle back on the road faster.

Question 6

Looking out for your business -

Answer 6

Our medical professionals and dedicated auto nurses help to achieve optimal outcomes by partnering and consulting with Claim professionals on first party and third party medical claims. They provide critical insight on matters such as causation, necessity for future medical treatment, future costs & appropriateness of treatment.