6/7/2020+ Examples of Positive Behavioral Requests

Question 1

Visit with individual with signs of stress/suffering involving emotions and thoughts.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 1

Reassure individual that signs of stress/suffering involving emotions and thoughts are understandable in relation to the cause of suffering.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 2

Visit with individual who is disconnected from family community.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 2

Get individual access to phone to call loved one. Suggest email, social media, Google and Red Cross websites for specific disasters. Encourage call or email family community.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 3

Visit with individual who needs information.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 3

Guide individual to accurate, timely information resources.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 4

Visit with individual who wants to end conversation.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 4

Ask if can give any other assistance. Offer to provide contact information to resources. Inform supervisor of any concerns.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 5

Visit with individual concerned with stigma of Disaster Mental Health
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 5

refer to disaster and stress counseling
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 6

Visit with individual with negative coping skills or interacting with people in a disaster with negative coping skills
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 6

Ask if want to talk to someone to help with coping strategies to alleviate stress/suffering. Ask if want to help others, focus on children, to improve coping strategies to alleviate stress/suffering and adjust.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 7

Visit with individual talking about a fire.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 7

“’The Red Cross has disaster counselors who talk with people who have experienced a fire. Would you like a call from a disaster counselor?’” p. 25
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 8

VIsit with individual with family with negative coping skills.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 8

“’Red Cross counselors are trained to help people manage disaster stress. This includes helping you manage the challenges you are facing right now and what your family can expect down the road.’” p. 25
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 9

Visit with individual with children with negative coping skills.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 9

“’Children have different reactions to disasters than adults. The Red Cross has counselors you can talk to if you are worried about your children or just want to know what behaviors to look for. Would you like to be contacted by a Red Cross counselor?’” p. 25
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 10

Visit with individual who talks about past mental health problems and has negative coping strategies.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 10

“’You mentioned you have been treated for a mental health condition in the past. Would you like to talk to a Red Cross counselor?’” p. 25
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 11

Visit with individuals from the Red Cross with negative coping skills.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 11

Ask how to contact Disaster Mental Health workers.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 12

VIsit with individuals different from you.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 12

Give respect, dignity.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 13

Visit with individual saying someone is in immediate danger of harm.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 13

Inform supervisor or DIsaster Mental Health worker
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 14

VIsit with individual that talks about difficult situation.
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 14

“’It sounds like that may have been a very difficult
frustrating/frightening/ stressful situation?’”
“Is there anything I can do for you right now?” p. 29
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 15

“‘Officials are telling residents that their apartment building is safe to enter even though the residents are upset about the building shaking every time a car goes by.’” p. 30
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 15

offer specific alternatives and reassure that Red Cross can meet needs

Make connection: “’Are you worried that the building is not safe for your kids because the building is still shaking’”

Help people to be safe: “’Let’s see if we can contact the city building inspector’s office. Perhaps we can have someone speak with you about the shaking?’”

Kind, calm and compassion: “’I can sure understand how you would be worried about your kids’ safety…’”

Meet people’s needs: “’What do you need right now?’”

Listen: focus attention on person, near or face.

Give reassurance: “’We will find some answers together’.”

Encourage positive coping: “’We have someone who can speak with you and the building inspector.’” “’We also have a Red Cross mental health worker who can address your concerns about how the kids are doing.’”

Help connect: “’Do you have friends or family close by who you can call to be with you right now?’”

Give information “’Our understanding is xxx…, but here is an 800 number you can call to ask specific questions. One of our workers can help you contact them right now.’”

End the conversation: “’Is there anything else I can help you with right now?’”

https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 16

“A tornado has severely damaged an entire community. While distributing water to people picking through the remains of their homes, you hear a woman standing alone muttering, ‘It’s gone, it’s all gone. Everything I own is all gone.’
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 16

Make connection: “’Hello, I am [name] with the Red Cross. Can I offer you some water?’”
Help people to be safe: “’We are setting up a shelter for everyone from this area at a safer place. Would you like me to help you with that?’”
Kind, calm, compassion: “’I am sorry for your loss’” and/or stand beside quietly
Meet needs: “’You know, at the shelter you can meet with a Red Cross worker who may be able to help with some of your needs, or you can come to the Red Cross chapter tomorrow.’”
Listen: “’I heard you say you lost everything…’”
Give reassurance: “’This must feel overwhelming to you right now.’”
Encourage positive coping: “’What are you going to do after you leave here today?’”
Help connect: “‘Do you have friends or family who can help or you can call right now?’”
Assist
Give information: “’We will be in the neighborhood for the next several days with food and water. The shelter has people who can help with getting your insurance paperwork started.’”
Because of property loss: “’We will be around, and given your loss, I will let other Red Cross workers know to check in with you. Is that okay?’”
End conversation: “’Is there anything else I can help you with right now? If you need anything later, just look for me or another Red Cross worker.’”
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 17

“‘A hurricane warning has sent people to a shelter. While walking through the shelter, you hear a mother yelling at her two young children to stop fighting and “act right.”’”

https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 17

Make connection: “’Is there anything I can do for you and your children? Did you find something to eat or games for the children to play?’”
Help people to be safe: ask mother and kids if are okay
Kind, calm compassion: “’ In situations like these, kids can have trouble with their behavior. Having to leave home can get to all of us.’”
Meet people’s needs: offer water/food
Listen
Give reassurance: “’Usually, after everything calms down, children seem to settle down also.’”
Encourage positive coping: “’The children seem to be upset with everything that is happening, and fighting is how they are handling it. We have an area in the shelter for children where they can go right now,
and it would let you take care of things you may need to do.’”
offer the mother children’s toys
Help connect: “’Do you have other family members or friends here with you?’”
Give information: “’We have the city’s 800 number to determine what services they are going to provide in addition to what the Red Cross is providing.’”
End conversation: “’This situation is tough on all of us. Let me or any Red Cross worker know if there is anything you need.’”
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 18

“‘A fire has burned out a very large apartment complex, leaving several fatalities. While helping a family complete the appropriate paperwork to receive Red
Cross help, you notice family members are very quiet and tearful. The father tells you that the grandmother who was living with them did not survive the fire.’”
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 18

Make connection: Stay with family,
Help people to be safe, more private space.
Kind, calm, compassion
Meet needs: provide family with water, tissues
Listen
Encourage positive coping: support, time to grieve.
Help connect: “’Do you have other family members nearby? Can I help you contact anyone right now? Would anyone in the family, the kids perhaps, like to talk with someone about their grandmother?’”
Give information
Share 3 R’s with “’family killed’” when contact Disaster Mental Health worker.
End conversation: “’I am very sorry for your loss. I will make sure that someone from our Red Cross team finds you to talk to you more about what happened and what you can do.’”
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 19

“‘You have been working in a shelter only a couple of days. A co-worker who is getting ready to head home tells you, ‘I don’t think I will ever get these images of the disaster out of my mind.’”

https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Answer 19

Make connection: “’Sounds like it’s been rough?’”
Help people to be safe: “’It can be scary to be reminded of difficult images. Do you
think it would help to talk about it?’”
Kind, calm, compassion: “’It sounds like it has been a really demanding experience.’”
Meet needs: images factor to refer to Disaster Mental Health before home.
Listen
Give reassurance: “’I can understand how you have images after all that.’”
Encourage positive coping: “What do you think might help?’”
Help connect: “’That can happen after an event like this.’”
Give information: “’You can always reach a Disaster Mental Health worker while you are on a relief operation and also through your chapter at home.’”
Suggest talk with a Disaster Mental Health worker.
to help identify ways to handle images.
End conversation: “’I hope you can connect with a Disaster Mental Health worker before you leave. Have a safe trip home.’”
https://cdn.ymaws.com/www.papsy.org/resource/collection/8F65CE7F-36A3-4A2E-9AE8-1546D0092397/W07_-_Psychological_First_Aid_ILTParticipantGu.pdf

Question 20

Visit with individual who shares anxieties or difficulties

Answer 20

“Take the initiative to reach out”. How are you? Anything I can do to help? Empathize, care, give concern, respect privacy, keep offering support, relax, provide updates, recognize your reactions, and self-care.

Disaster Mental Health Hotline: 561-650-9122
Monitored by Regional Disaster Mental Health Team

“For Coronavirus Mental Health resources in the community, see attachment.
Provided for the benefit of the American Red Cross Workforce and general public.”

Attachment: https://volunteerconnection.redcross.org/ama/orig/emails/954/934/Coronavirus_Mental_Health_Resources_for_the_Public_4.24.20.pdf
© 2008, 2013 American Red Cross, All Rights Reserved.