3.4.4 Flashcards

1
Q

what is the definition of training?

A

the process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively

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2
Q

what are the different types of training?

A

-induction training
-off the job training
-on the job training
-E-learning

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3
Q

describe induction training

A

the type of training is received by an employee when he/she first starts the job

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4
Q

what does the length of induction training depend on?

A

-the complexity of the job
-the size of the business
-the level or position of the job within the business

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5
Q

what are the advantages of induction training to the staff?

A

-they get to know their colleagues
-they are made to feel welcome
-they get to know the place of work e.g. rest facilities
-they learn what is expected from them
-they learn about the culture of the business
-it may help them to work safely
-may learn relevant skills to the job

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6
Q

what are the advantages of induction training to the business?

A

-helps the worker to settle more quickly and to be happier and more confident about working for the business
-the worker will become productive more quickly, therefore increasing output
-the worker will value the time invested in them, which can encourage them to work hard
-health and safety issues may be reduced, which avoids bad publicity and reduces any costs
-increases employee retention which will reduce recruitment and selection costs in the future

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7
Q

describe off the job training

A

this occurs when employees are taken away from their usual place of work to be trained, it often takes place outside the workplace

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8
Q

what are the advantages of off the job training?

A

-a wider range of skills or qualifications can be obtained
-can learn from outside specialists or experts
-employees can be more confident in their work
-no interruptions will occur when training takes place
-improves worker motivation and potentially productivity/staff retention

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9
Q

what are the disadvantages of off the job training?

A

-external training courses can be expensive to attend
-lost working time and potential output from new employee
-employees now have new skills/qualifications and may leave for better jobs

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10
Q

describe on the job training

A

employers receive training whilst remaining in the work place, it’s often based on observation ‘being shown how to do a particular job’- it can also be provided through computer programs

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11
Q
A
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12
Q

what are the advantages of E-learning?

A

-training can take place independently in the work place
-training opportunities online
-suits certain types of training, such as health and safety training
-online tests can assess knowledge
-cheaper for the business

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13
Q

what are the disadvantages of E-learning?

A

-not suitable for all employees or all types of jobs
-reliant on the motivation of the employee carrying out the training independently

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14
Q

what are the advantages of on the job training?

A

-cost effective as the staff member stays in the business to complete the training
-employees are often productive
-opportunity to learn whilst doing
-training alongside real colleagues, gaining first hand experience

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15
Q

what are the disadvantages of on the job training?

A

-quality depends on the ability of trainer and time available
-bad habits might be passed on
-learning environment may not be conductive to the best training
-potential disruption to production and quality standards

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16
Q

what are the benefits of training?

A

-higher quality of work
-increased motivation
-better levels of customer service
-increased productivity
-less supervision required
-easier to recruit and retain employees
-better able to adapt to changes in technology