3.2.1 Flashcards
e-commerce
the act of buying/selling products using an electronic system such as the internet
m-commerce
the buying/selling of products through wireless handheld devices such as smartphones
what are the advantages of e-commerce?
-customers can order at any time and anywhere
-more variety of products
-low operating costs
what are the disadvantages of e-commerce?
-need to be able to distribute to a wider range of destinations
-worldwide competition
-problems of delivering goods and accepting returns
ICT
computing and communications systems that a business might use to exchange information to stakeholders
what are some examples of ICT?
-intranet
-extranet
-internet
intranet
communication networks which can only be accessed by organisations employees
extranet
can be accessed by other organisations such as suppliers
digital communication
transmission of information electronically between computing devices
examples of digital communication
-email
-texts
-webchat
what are some impacts of ICT on business activities in terms of employees?
-many employees start working from home or for at least a part of their week
-benefits businesses as costs associated with office spaces are reduced
-employees are benefitted as they can avoid expensive, time consuming journeys to work
-could be social costs as employees may be working in isolation
what are some impacts of ICT on business activities in terms of collecting, storing and analysing information?
-businesses are able to store huge amounts of data using the latest ICT systems
-can be used to improve the services offered, helping to meet the needs of customers as fully as possible
-cloud storage can help to identify trends in consumer behaviour, which helps target the right people with the right products
