3.4.1 Flashcards

Question

what are the advantages of a tall structure?

Answer 1

-more control -specific roles and responsibilities -clear lines of communication -chances of promotion

Answer 2

-can stifle creativity -very rigid, little flexibility -bureaucracy/procedures

Answer 3

-open communication -staff more confident putting ideas forward -delegation, meaning motivation -easier to adapt to changes

Answer 4

-harder to monitor employees -less accountability -less chance of promotion -workers may not be able to take on responsibility

Answer 5

-less mistakes and increased efficiency as staff are closely supervised -more promotional opportunities can exist within the organisation

Answer 6

-communication may become difficult, due to lots of layers of management for messages to pass through

Answer 7

-less layers of management can motivate employees, as they have more contact with senior staff -number of managers can be reduced, lowering labour costs

Answer 8

-possibility of an increased workload, as less managers exist within the organisation

Answer 9

-management style--> autocratic or democratic leadership approach -skills of the workforce--> whether they are able to cope with responsibility -external influences-->costs, competition, the economy -size of the business--> larger firms may be suited to a tall structure

Answer 10

removing levels of hierarchy from an organisation, often middle management

Answer 11

-reduces wage costs -more responsibility -efficiency gains -can improve communication -quicker decision making

Answer 12

-difficulty of responsibility -redundancy -transition problems -reduces promotional opportunities -motivation levels may fall

Answer 13

decisions made at head office, complete control and no authority to subordinates

Answer 14

the central management would pass on their instructions to a different site, staff ect.

Answer 15

-subordinates have greater authority and authority to make decisions in region -more freedom from local/branch managers or employees to manage their own areas as they see fit

Answer 16

centralisation: -more control -procedures can be standardised -management better at decision making -strong leadership needed in crisis -communication better if fewer decision makers decentralisation: -empowers and motivates employees -senior management can focus on important tasks -local knowledge, can be more well-informed -more flexibility and responsive to change -more innovative and specialist input

Answer 17

-decisions are made closer to the customer and therefore are more likely to reflect their specific needs -good way of training and developing junior management -should improve staff motivation

Answer 18

-decision making is not necessarily looking to long-term future direction of the business -more difficult to ensure consistent practices and policies, customers might prefer consistency from location to location -harder to control costs, which means business may end up over-spending

Answer 19

-easier to implement common policies and practices for the business as a whole -decisions are taken for the benefit of the whole business not one division or department -consistency will exist amongst branches, therefore the customer experience will be uniform

Answer 20

-lack of authority down hierarchy may reduce staff motivation -there are often more layers in the organisation, which will increase costs -local or junior managers are likely to be much closer to customer needs, therefore the best decisions for the local area may not be taken by the business

Answer 21

the exchange of messages between two or more people e.g. verbal, written, images, body language or tone of voice

Answer 22

-one way -formal -upward -external -internal -horizontal -two way -informal -vertical -downward

Answer 23

-cost -need for hard copy -amount of information -speed -images -sensitivity of message

Answer 24

-timing -language -wrong method -clarity -attitude of sender or receiver -problems with technology