3.4.3 Flashcards
what is the definition of motivation?
the willingness to work more than he or she normally would- often positive
what are the benefits of motivation?
-higher productivity
-lower levels of absenteeism
-higher levels of staff retention
-improved recruitment
-enthusiasm/attitude
-more ideas from staff
-good reputation
-improved product quality and customer service
-happier environment
what are the different financial methods of motivation?
-salary
-wage
-commission
-profit share
describe a salary
a fixed amount is paid by the employer to the employee on a regular basis, it is often expressed as an annual sum
describe a wage
workers are paid either weekly or monthly, by the hour according to the time they worked
describe commission
payment made to an employee based on the value of sales achieved over a specific period of time, commission can be added on top of a basic salary
describe profit share
staff will receive their usual hourly wage of salary, but an additional payment is made on top of this linked to the performance of the business
what is piece rate?
workers are paid according to how many products they produce
what are the different non-financial methods of motivation?
-job enlargement
-job enrichment
-training
-management style
describe job enlargement
gives staff a greater variety of tasks to perform which should make the work more interesting
describe job enrichment
involves worker being given greater responsibility and a wider range of more complex and challenging tasks, resulting in employees experiencing an increased sense of achievement
describe training
will motivate staff to do their existing job well, learn new techniques so employees will feel more valid and loyal to the business
what are the different management styles?
-autocratic
-democratic
describe an autocratic management style
means that employees are told what to do and are not involved in decision making
describe a democratic management style
involves giving more freedom to workers and more say in decision making
