3.4.2 Flashcards
what is recruitment and selection?
the process of identifying the need for a job, defining the requirements of the position and the job holder, advertising the position and choosing the most appropriate person to fill the vacant post
describe the process of recruitment and selection
- identify vacancy/do job analysis
- write job description
- write person specification
- advertise the job
- apply for the job
- receive applications
- shortlist candidates
- interview/assessment centres
- selection and references
- offer letter/rejection letter
- contract of employment
what is a job description?
a document outlining the key duties and information about a job role
what does a job description include?
-job title
-job purpose
-duties
-pay and working conditions
-line manager
-location/department
-hours of work
what is a person specification?
an outline of the ideal skills, qualifications and characteristics for a job role
what can a person specification include?
-qualifications required
-skills needed
-personal qualities
-experience/expertise
-special requirements
-essential and desirable
what determines where a job vacancy will be advertised?
-the type of job itself
-whether the business will hope to fill the position internally or externally
-how far applicants area
why is recruitment and selection important?
-productivity
-skills, especially specialist
-willingness
-quality of work
-good customer service
-may need to re-recruit if wrong
-retention means keeping your best employees for long term benefits
what is internal recruitment?
when the business fills a job vacancy with an existing employee of the business
what are the methods of internal recruitment?
-notices/announcements
-intranet/email
-recommendations
-word of mouth
-transfer
what is external recruitment?
the process by which a business will search for new candidates for a job vacancy from outside of the business
what are the methods of external recruitment?
-advertising
-job centre
-recruitment agencies
-word of mouth
-‘head hunting’
what are the advantages of internal recruitment?
-workers strengths and weaknesses are already known
-high staff retention, as staff know there is a chance of promotion
-usually cheaper and quicker method of recruitment
-less induction training will be required
what are the advantages of external recruitment?
-new ideas and skills are introduced into the business
-larger choice of applicants for the vacancy, increasing the calibre of the workforce
what are the disadvantages of internal recruitment?
-it creates another vacancy in the business which then has to be filled
-can cause jealousy among staff if they are overlooked in favour of another worker
what are the disadvantages of external recruitment?
more training may be needed to equip the employee with the right skills to complete the job successfully
what is an application form?
where candidates give details about themselves
what are the advantages of an application form?
-the business can ask specific questions that match the job vacancy
-the forms are standardised making it easier for the business to make comparisons between applicants
-application forms can be off-putting for candidates of applicants who apply for the job vacancy; the people who do apply are usually more serious about the job
what is a CV?
Curriculum Vitae translates as ‘the course of my life’ which is a person’s work and education record, CVs are often accompanied by a letter of application and the potential employee can be more creative, but harder to judge for the managers
what are the advantages of a CV?
-it is less time consuming for applicants to complete their application, increasing the number of people from which the business can choose from
-CVs are more informal than application forms; candidates can inject their own personality into their CV
-time is not wasted by the business creating their own specific application form
what information is included in a job advertisement?
-title of the job
-information about the business
-location of the job
-pay
-working hours
-some brief information about the job
-how to apply and who to apply to
-closing date for applications
what are the different methods of job interviews?
-one to one interview
-panel interview
-aptitude test
-psychometric test
-assessment centre
-role play
-practical tasks
-presentation
what does a one to one interview involve?
meeting with your potential line manager who ask questions
what does a panel interview involve?
being interrogated by more than one person, usually different managers
what does an aptitude test involve?
an assessment of your skill on a particular area related to the job
what does a psychometric test involve?
a multiple choice test to show your personality and thoughts
what does an assessment centre involve?
a number of people invited to complete a variety of activities
what does a roleplay involve?
being asked to act out scenarios related to the role
what do practical tasks involve?
performing duties required for the post and being observed
what does presentation involve?
preparing a speech/slideshow on the areas of the job
what is a contract of employment?
a legal agreement between an employer and employee
how long into the job should new employees be given a contract of employment?
new workers must be given a contract of employment within two months of starting a job
what does a contract of employment include?
-pay
-hours
-breaks
-holidays
-location
-main duties
-main responsibilities
-what happens when one party wants to end the contract
-any possible future changes
what is the definition of full time employment?
an employee works the number of hours which is equivalent to a full working week (35-40 hours)
what is the definition of part time employment?
relates to any number of hours under the full time working week
how does part time employees impact the business?
it gives the business maximum flexibility when trying to match the number of sales assistants with customers demand
what is the definition of a zero hour contract?
employees are not guaranteed a set number of hours to work each week
what are the pros to a zero hour contract?
-gives employers flexibility in their working lives
-cuts the wage costs of a business
-the business will have flexibility in its staffing
what are the cons to a zero hour contract?
-employees may feel pressured to work hours offered
-employees may struggle to pay day to day bills, as there is no regular income
-the business may experience a low staff retention rate
what are the pros of full time employment?
-workers feel more secure and motivated
-fewer staff are required, spans of control are narrower
-employees may develop better skills and perform their job role to a higher standard
-staff may feel more loyal and committed t the business
-better customer relationships can be developed and maintained
-lower costs of recruitment, selection and induction training
what are the pros of part time employment?
-more flexibility for the business when covering staff absence
-gives members of staff a better work life balance
-the business can rota staff to work when they are required
