商务英语300句 - Unit 3 Telephone Calls Flashcards
这里是大江食品店。请问我怎样能帮到您呢？
This is Dajiang Food Store. How may I help you?
请帮我接玩具部，好吗？
Could you put me through to the toy department?
我打算订购三箱啤酒。
I’d like to order 3 cases of beer.
我叫托尼史密斯，住上海宾馆2107房，我的电话号码是6567-8900.
My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567-8900.
您订的书请汇款1500元过来，邮资包括在内。
Please make a remittance of 1,500 RMB for the books you’ve ordered. The postage is included.
请稍等。
Hold on a moment, please.
我去看看她在没有在。
I’ll see if she is in.
对不起，她这会儿出去了。
I’m afraid she is out at the moment.
如果能的话，我很高兴。
I’ll be pleased to if I can.
- 请接121号分机。
- 对不起，线路忙。
- Extension 121, please.
- Sorry, the line is busy.
- 我可以和约翰逊先生通话吗？
- 对不起，这里没人叫约翰逊。
- Could I speak to Mr. Johnson, please?
- Sorry, there is no one by the name of Johnson here.
- 稍等，我帮你去叫他。
- 行，谢谢。
- Could you hold on a minute? I’ll get him for you.
- Certainly. Thanks.
- 史密斯先生现在脱不开身。
- 好的，我回头再打电话过来。
- Mr. Smith is tied up at the moment.
- OK. I’ll call again later.
- 很抱歉你来电话时我不在。
- 没关系。
- I am sorry I wasn’t in when you called.
- That’s all right.
- 接线员，电话断了。可以替我重新接通吗？
- 请稍等片刻。
- Operator, we were cut off. Could you reconnect me, please?
- Just a moment, please.
- 听懂我的话了吗？
- 听懂了，请接着谈。
- Do you follow me?
- Yes, plesae go on.
- 明白了吗？
- 对不起，你介意再说一遍吗？
- Have you got it?
- Sorry. Do you mind repeating?
对话1
O: 这是国际贸易公司。早上好。 L：早上好。我想和史密斯先生通话，可以吗？ O：请问您是哪位？ L：我是联合纺织品公司的李小姐。 O：请稍后，李小姐。（转线路） O: 史密斯先生，联合纺织品公司的李小姐想和您通电话。 S：请把电话接过来。您好，我是史密斯先生。 L：早上好，史密斯先生。我打电话是为了你寄给我的那份协议草案......
Dialogue 1
O: International Trading Co.. Good morning.
L: Good morning. May I speak to Mr. Smith, please?
O: May I ask who’s calling, please?
L: This is Ms. Li from the United Textiles.
O: Just a minute, Ms. Li. (switches lines)
O: Mr. Smith, Ms. Li from United Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I am calling for the draft agreement you sent me ……
对话2
A：这是营销经理办公室。请问什么事吗？ B：请史密斯先生接电话。 A：对不起，他出去了。 B：那你估计他什么时候回来？ A：对不起，我不清楚。你要留个口信吗？ B：不用了，谢谢。我待会儿再打过来。 A：那好。请过会儿再打过来吧。 B：好的，谢谢你。再见。
Dialogue 2
A: Marketing Manager’s Office. Can I help you?
B: Mr. Smith, please.
A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message?
B: No, thanks. I will call back later.
A: That’s fine Please call again later.
B: OK. Thank you. Goodbye.
对话3
A：联合开发公司。您有什么事儿？ B：我想和史密斯先生通电话。 A：可以告诉我您是哪位吗？ B：我是ABC公司的张小姐。 A：对不起，张小姐，史密斯先生现在不在。 B：他什么时候来你知道吗？ A：我估计他要到十一点才会来。 B：我可以留个口信吗？ A：当然可以。 B：他一回来就请他给我回个电话。他有我的电话号码。 A：好的，张小姐。我会的。 B：谢谢。再见。
Dialogue 3
A: United Development Corp. May I help you?
B: I’d like to speak to Mr. Smith, please.
A: Who shall I say is calling, please?
B: This is Ms. Zhang from ABC Corp.
A: I’m sorry, Ms. Zhang, but Mr. Smith is not in at the moment.
B: When will he come in, do you know?
A: I suppose he won’t be in until 11:00.
B: May I leave a message?
A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number.
A: Very well, Ms. Zhang. I’ll do that.
B: Thank you. Goodbye.
对话4
A：请问张先生在吗？
B：对不起。我听不清楚。请说大声一点好吗？
A：我是问，张先生在吗？
B：史密斯先生，电话线路不清楚。请别挂，我把电话转到另一条线路上去。
Dialogue 4
A: Is Mr. Zhang there, please?
B: Sorry, I can’t hear you. Would you please speak a little louder?
A: I said, is Mr. Zhang there?
B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.
对话5
A：你好，我是史密斯。 B：哦，史密斯先生。我是梅尔薇米勒。你不认识我，但我是迈克布莱克的一个朋友。 A：哦，是吗？ B：当我告诉迈克我要来这里生活时，他给我您的名字，他还建议我给您打一个电话。我想知道您能够给我一些建议。 A：如果可以的话，我很乐意。我能为您做点什么？ B：哦，我在找一个住的地方。迈克想您是一位房地产商，可能知道一些合适的信息。 A：是的，我想我能帮你。你为什么不过来找我呢？您知道我的办公室在哪里吗？ B：是的，我有地址。 A：太好了，你现在在哪里？ B：我在邮局。 A：哦，那里离我这里走路才几分钟。现在过来找我吧。 B：非常感谢您，史密斯先生。 A：不客气。
Dialogue 5
A: (on the phone) Hello? Smith here.
B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.
A: Oh, yes?
B: When I told Mike I was coming to live here he gave me your name, and suggested taht I give you a ring. I was wondering if you could give me some advice.
A: I’ll be pleased to if I can. What can I do for you?
B: Well, I am looking for a place to live. Mike thought taht as you’re an estate agent you might know of something suitable.
A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my office is?
B: Yes. I’ve got the address.
A: Good. Where are you now?
B: I’m at the post office.
A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now.
B: Thank you very much, Mr. Smith.
A: Not at all.
对话6
A：早上好，市场部，有什么可以帮忙的吗？ B：早上好，我是库巴特先生。 我一个星期前订购了五桶纯净水，但是还没有到货。 A：哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址和电话号码吗？ B：好，布鲁斯库巴特，金陵路480号，5653-0198. A：谢谢您，先生。我会检查一下我们运输部，将在十五分钟或者二十分钟内给您打电话。请接受我们真诚的道歉。 B：哦，没关系。我会等您的电话，再见。 A：再见，谢谢你打电话过来。
Dialogue 6
A: Good morning. Marketing Department. Can I help you?
B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet.【注意主语是水，阐述客观事实，不要直接说“你们没送到”，此时还不了解原因。】
A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number?
B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.
A: Thank you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.
B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye.【be waiting，一直等着】
A: Bye-bye and thank you for calling.
挂断电话 / 不挂断电话
hang up / hang on
