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From Flashcardlet > 209 16,17,18 > Flashcards

209 16,17,18 Flashcards

1
Q

When a client computer wants to access resources on a server, the client can access the server by either assigning a drive letter to a share or through the use of a UNC path.

1) True
2) False

A

T

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2
Q

A dial-up access telephone number is required to configure a dial-up Internet connection.

1) True
2) False

A

T

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3
Q

HTML is a protocol used by web browsers to access and view website content.

1) True
2) False

A

F

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4
Q

DNS servers are accountable for translating domain names and hostnames into their corresponding IP address.

1) True
2) False

A

T

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5
Q

In a ring topology, all computers connect to a centralized hub, switch, or access point for network connectivity.

1) True
2) False

A

F

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6
Q

VoIP is a method of voice communication that is transmitted over a TCP/IP network, such as the Internet or a form of LAN.

1) True
2) False

A

T

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7
Q

If a network adapter is configured in half-duplex mode, the card is capable of sending and receiving data at the same time.

1) True
2) False

A

F

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8
Q

A hub provides the slowest connection device on a network due to its bandwidth being split between all computers connected to it.

1) True
2) False

A

T

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9
Q

The nslookup command can be used to troubleshooting the path a packet takes to a particular destination on a network.

1) True
2) False

A

F

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10
Q

A ______ is a computer on the network that provides other computers within the network with access to resources, such as disk drives, folders, printers, modems, scanners, and Internet access.

1) Client
2) Peer-to-Peer
3) Server
4) Modem

A

Server

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11
Q

A(n) _____ is often a company held responsible for providing a connection between the user’s modem and the Internet.

1) Dial-up
2) ISP
3) DSL
4) ISDN

A

ISP

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12
Q

Which of the following Internet access methods represents broadband Internet service?

1) DSL
2) Cable
3) Satellite
4) All answers provided are correct

A

All are correct

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13
Q

What protocol is used by both web browsers or specialized programs to exchange and manipulate files over an Internet protocol computer network?

1) SSH
2) FTP
3) HTML
4) Telnet

A

FTP

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14
Q

What network protocol allows data to be exchanged between two computers over a secure channel?

1) SSH
2) FTP
3) HTML
4) Telnet

A

SSH

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15
Q

A domain name is used to identify one or more IP addresses or URLs to a particular web page. Which of the following sections are needed to make a complete domain name, from the end of the name to the start? Choose three.

1) Top-level domain
2) Host server type
3) Second-level domain
4) Subdomain

A

1) Top-level domain
2) Host server type
3) Second-level domain

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16
Q

All email systems provide the transfer of text messages and attachments to the corresponding recipients. Nonetheless, to configure an email client, a mail server protocol type is required. Which of the following protocols are considered mail server types?

1) IMAP
2) POP
3) SMTP
4) All answers provided are correct

A

All are correct

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17
Q

What is the maximum distance 1000BASET can travel per segment?

1) 10 Feet
2) 10 Meters
3) 100 Meters
4) 1000 Meters

A

100 Meters

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18
Q

Which of the following network types are considered short range and low speed? Choose two.

1) Wi-Fi Wireless Ethernet
2) Bluetooth
3) Infrared
4) Cellular

A

bluetooth, infrared

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19
Q

What cable type is known for transmitting signal through light rather than electrical signals?

1) Fiber Optic
2) Cable
3) Ethernet STP
4) Ethernet UTP

A

fiber optic

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20
Q

An IPV4 address consists of ______ octets that range from 0 to 255.

1) Two
2) Three
3) Four
4) Five

A

4

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21
Q

A ______ is an interface on a router that provides a connection between a LAN and a WAN or the Internet.

1) Router
2) Hub
3) Switch
4) Default Gateway

A

default gateway

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22
Q

The ______ command is a network tool used to test TCP/IP and Internet connections for proper connection.

1) Net
2) Ping
3) Tracert
4) Ipconfig

A

ping

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23
Q

The batteries used in computers no longer contain mercury. For this reason, when you need to replace a battery in your computer, you can now replace the battery and throw the old battery in the trash.

1) True
2) False

A

F

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24
Q

Both antistatic work mats and wrist straps protect the user from electric shock with 1-megaohm resistors.

1) True
2) False

A

T

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25
Q

Power supplies purchased in the United States should be “Nemco rated for safety.”

1) True
2) False

A

F

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26
Q

Unlike computers, printers normally run on safe, low-voltage DC current, allowing them to be serviced while plugged-in.

1) True
2) False

A

F

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27
Q

When working inside a system, one hand should always remain outside if possible, to avoid electricity passing through the user’s chest if their arms complete a circuit.

1) True
2) False

A

T

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28
Q

Rubber gloves provide sufficient insulation to enable a user to work on a live system.

1) True
2) False

A

F

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29
Q

It is a recommended practice to open a CRT-based monitor for service. However, before doing this, there are several steps that you must follow.

1) True
2) False

A

F

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30
Q

The material safety data sheet is not responsible for providing information concerning product consumption or skin contact.

1) True
2) False

A

F

31
Q

Halon is used within fire suppression systems in computer rooms to protect electronic equipment when extinguishing a fire.

1) True
2) False

A

T

32
Q

Typical motherboards use 3.0V lithium batteries to maintain CMOS and RTC settings. However, like most batteries, the life expectancy is low, and they eventually become unusable due to loss of power. Which of the following methods should be performed when properly disposing of these types of batteries? Choose all that apply.

1) Keep for future use.
2) Locate a battery disposal or recycling center.
3) Use an in-store battery drop-off bin.
4) Find the nearest trash container.

A

Locate a battery disposal or recycling center, use an in-store battery drop-off bin

33
Q

When disposing of obsolete computers and/or monitors, which of the following is not a valid option?

1) Consider giving the equipment to schools or charity.
2) Consider giving the equipment to a trade school.
3) Take the computer to the local landfill.
4) Do a search for a local recycling location.

A

take the computer to the local landfill

34
Q

When disposing of obsolete equipment, computer hard disk drives should be ________?

1) Left installed for potential users
2) Formatted and resold
3) Placed within regular household trash
4) Removed and destroyed correctly

A

removed and destroyed correctly

35
Q

You recently purchased a new printer along with extra additional cartridges for future use. You want to determine the proper safety storage practice to use when storing the additional cartridges. Where is a pertinent place to look for instructions concerning cartridge safety storage?

1) EH&S
2) OSHA
3) MSDS
4) TSCA

A

MSDS

36
Q

The static electricity discharge that happens when two differently charged objects come in contact with each other is known as ________?

1) Low Voltage
2) ESD
3) SED
4) High Voltage

A

ESD

37
Q

Which of the following components can be used to prevent electrostatic discharge?

1) Antistatic mat
2) Antistatic wrist strap
3) Antistatic faraday cage bags
4) All answers provided are correct

A

all are correct

38
Q

A(n) ______ can be used to test power inside the system and at the wall outlets.

1) ESD tester
2) Battery tester
3) Ground AC circuit tester
4) Multimeter

A

multimeter

39
Q

What type of tape can be applied to power cables where worn insulation damage has occurred?

1) Electrical tape
2) Duct tape
3) Masking tape
4) All answers provided are correct

A

electrical tape

40
Q

When preventing electrostatic discharge while working inside a system, a wrist strap is typically used. However, to equalize the electrical potential, the wrist strap must be grounded. Which of the following areas can be used for proper grounding of an ESD wrist strap?

1) Unpainted metal on system chassis
2) Attached to antistatic mat
3) Grounded power supply
4) All answers provided are correct

A

all are correct

41
Q

Which of the following are considered major sources of potentially dangerous voltage? Choose all that apply.

1) Monitors
2) Power supplies
3) Printers
4) Systems in suspend mode
5) B and C only

A

monitors, power supplies, printers, systems in suspend mode

42
Q

What type of ESD precaution can be used to treat carpeting?

1) Antistatic water
2) Antistatic spray
3) Antistatic mat
4) Baking powder

A

antistatic spray

43
Q

Systems based on the ATX, BTX, or NLX standards provide the operating system with the option of going into a deep ______ rather than a true “off” condition when shut down.

1) Hibernation Mode
2) Log-Off Mode
3) Suspend Mode
4) Timeout Mode

A

suspend mode

44
Q

One of the problems with using computers is that there are a lot of cables used to provide power and connect the different components together. Which of the following tools and techniques can be used to help manage cables? Choose two.

1) Utilize a power and data cable labeling system.
2) Place power and data cables within the same bundles.
3) Temporary cables should be run across open floors.
4) Implement a cable management system.

A

place power and data cables within the same bundles, implement a cable management system

45
Q

What type of fire-extinguisher systems are found in computer rooms, although they remain toxic to humans?

1) Halon
2) Carbon dioxide
3) Alkanes
4) Air-pressurized water

A

halon

46
Q

When repairing or moving computer equipment, what precautionary method should be used when moving heavy and bulky items that are too large for a standard individual?

1) Move items in their original carton and packaging.
2) Use the team lift method.
3) Use a back brace.
4) Use a freight dolly or cart.

A

use the team lift method

47
Q

To become a successful troubleshooter, you need to avoid client interview and believe in your own technical expertise.

1) True
2) False

A

F

48
Q

For a technician, troubleshooting is the art of quickly and accurately determining what is wrong with a customer’s system.

1) True
2) False

A

T

49
Q

The Event Viewer in Windows captures three types of information: application errors, security audits, and system errors

1) True
2) False

A

T

50
Q

Windows generates several log files during routine use, and these files can by viewed with the Windows magnifier.

1) True
2) False

A

F

51
Q

During a client interview, it is most appropriate to use jargons to baffle customers.

1) True
2) False

A

F

52
Q

If a cable is loose, has bent pins, and has a dry, brittle, or cracked exterior, replacing it is the best option.

1) True
2) False

A

T

53
Q

AC/DC multimeter with ohm and continuity options test power inside systems and at wall outlets.

1) True
2) False

A

T

54
Q

Grounded AC circuit testers may prevent ESD, which can damage parts on the systems.

1) True
2) False

A

F

55
Q

A vacuum cleaner can be used as an alternative to compressed air whenever possible, especially when working at the client’s site.

1) True
2) False

A

F

56
Q

With any spray cleaner, always spray the cleaner onto a cleaning cloth and never on the product to be cleaned.

1) True
2) False

A

T

57
Q

The first step in CompTIA’s A+ Troubleshooting Methodology is to ______.

1) Test the theory to determine the causes.
2) Establish a theory of probable cause.
3) Identify the problem.
4) Verify full system functionality

A

Identify the problem

58
Q

A technician should always ______ for potential causes of the problems, such as interference sources, power problems, and user error.

1) Evaluate the client
2) Form a hypothesis
3) Use testing and reporting software
4) Evaluate the environment

A

evaluate the environment

59
Q

Which of the following facts must be gathered during the initial client interview?

1) Whether the computer is connected to a network or directly to the Internet
2) The task being carried out by the customer at the time of the problem
3) The hardware in use at the time of the problem
4) All answers provided are correct

A

all are correct

60
Q

Which set of keys can be pressed to display a list of the most complete information about programs and subroutines in memory?

1) Windows Logo + Break
2) Ctrl + Alt + Del
3) Windows Logo + E
4) Ctrl + Windows Logo + F

A

Ctrl + Alt + Del

61
Q

What utility can be used to provide details on the software running at the time of the error?

1) Local Security Policy
2) Task Manager
3) Component Services
4) Event Viewer

A

event viewer

62
Q

Which of the following types of failures can be considered specific symptoms to a problem? Choose all that apply.

1) Error messages
2) Beeps
3) Unusual noises
4) All answers provided are correct

A

all are correct

63
Q

A system that will not start or shutdowns with no error message could potentially be a victim of ______? Choose all that apply.

1) Power issues
2) Interference sources
3) Symptoms and error codes
4) answers provided are correct

A

power issues

64
Q

The ______ is a method that can be used to determine exactly what part of a complex system is causing the problem.

1) Malfunction cycle
2) Troubleshooting cycle
3) Hypothesis cycle
4) Troubleshooting methodology

A

troubleshooting cycle

65
Q

Which of the following steps is first among the troubleshooting cycle?

1) Determine the subsystem at cause.
2) Change the hardware component suspect to the cause of the problem.
3) Record current configurations of the subsystem.
4) Back up customer data.

A

back up customer data

66
Q

Before anything is changed, a technician must first record the ______.

1) System state
2) Complete Window Device Manager report
3) Current configuration
4) Manufacturer’s configuration

A

current configuration

67
Q

Which of the following are examples of changing a single component or configuration setting? Choose two.

1) Swapping both data and power cable.
2) Removing all conflicting devices from the Windows Device Manager.
3) Reinstalling a device’s driver software.
4) Changing a device’s IRQ or other hardware resource setting.

A

3) Reinstalling a device’s driver software.

4) Changing a device’s IRQ or other hardware resource setting.

68
Q

Which of the following are considered a point of failure from outside the system? Choose two.

1) Only reading one of two sticks of memory.
2) Cannot mount system hard disk.
3) Unable to shut down the computer with the case power switch.
4) No drive access or power lights.

A

) Unable to shut down the computer with the case power switch.
4) No drive access or power lights.

69
Q

Which of the following sources provide helpful information when experiencing problems and difficulties with system conflicts? Choose all that apply.

1) Manufacturer’s websites
2) Books and reference materials
3) Third-party news and information sites
4) Search engines

A

1) Manufacturer’s websites
2) Books and reference materials
3) Third-party news and information sites
4) Search engines

70
Q

A ______ should be used at client sites to provide internal cleansing of a system without an awkward mess and flying gunk

1) Computer-compatible vacuum cleaner
2) Compressed air
3) Household vacuum cleaner
4) Antistatic cleaning gloves

A

computer-compatible vacuum cleaner

71
Q

You have gathered the required symptoms and developed a hypothesis you think will fix the problem. Your client disagrees, however, and believes that you should follow their route to fixing the problem. What should you do to achieve the best possible outcome?

1) Leave the client’s site-and relay a message to your boss concerning the situation.
2) Avoid arguing with the client-and try your best with working with the customer.
3) Minimize the client’s problems-and perform your desired route.
4) Tell the client to leave the working area-and perform your desired route.

A

Avoid arguing with the client and try your best with working with the customer

72
Q

A______ is a network node that provides a connection to multiple network segments, while using the same protocol to communicate to each other.

A

Bridge

73
Q

NetBEUI is a multi-platform protocol used for both Internet access and local area networks.

A

f

74
Q

An Internet access device is responsible for providing Internet through the use of a modem, DSL, cable, or satellite. However, a ______ is needed to connect the Internet access device to client computers on a network.

A

router

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