1.6: The Knowing-Doing Gap Flashcards
What is the “knowing-doing gap” in OB?
It refers to the challenge of executing skills effectively, even when the conceptual rules are easy to understand, due to the complexity of applying those skills in real-world situations.
Why is mastering people skills more challenging than mastering technical skills?
People skills are linked to a complex knowledge base and involve interactions with frequently unpredictable individuals, making standardized approaches ineffective.
What are the two key components required to master people skills?
- Conceptual learning (“know that”).
- Behavioral practice (“know how”).
Why is practice without conceptual learning misguided in OB?
It ignores the need for flexibility and adaptation, leading to ineffective and contextually inappropriate actions.
How can one move from “knowing” to “doing” in OB?
By combining intentional study, skill-oriented practice, and a problem-based approach, and by persistently practicing until behavior changes.
What are the two approaches to resources described by OB researchers Adam Grant and Scott Sonenshein?
- Chasing: Pursuing more resources, often leading to exhaustion.
- Stretching: Making the most of existing resources, which fosters creativity and productivity.
How do reciprocity styles affect success, according to Adam Grant?
People can be classified as givers, matchers, or takers, with givers at both the bottom and top of the success ladder. Successful givers find ways to contribute without being exploited.
What is the key lesson from Sonenshein’s concept of “stretching”?
Stretching emphasizes finding creative and productive ways to work with constraints, leading to greater well-being and success.
Why is being a giver beneficial for personal and organizational success?
Givers enrich their work and lives by helping others, which can lead to strong professional relationships and long-term success when done thoughtfully.
