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Organizational Behavior > 14 Conflict > Flashcards

14 Conflict Flashcards

Describe the three types of conflict and the three loci of conflict

1
Q

Define

conflict

Conflict

A

A process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about.

Conflict

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2
Q

Fill in the blank

Contemporary perspectives differentiate types of conflict based on their ____.

Conflict

A

effects

Conflict

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3
Q

List

Contemporary perspectives differentiates types of conflict based on their effects

Conflict

A
  • functional conflict
  • dysfunctional conflict

Conflict

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4
Q

identify type of conflict, internal characteristics, performance outcome

level of conflict: low or none

Conflict

A

type of conflict: dysfunctional
internal characteristics: stagnate, nonresponsive
Performance outcome: low

Conflict

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5
Q

identify type of conflict, internal characteristics, performance outcome

level of conflict: optimal

Conflict

A

type of conflict: functional
internal characteristics: self-critical, innovative
Performance outcome: high

Conflict

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6
Q

identify type of conflict, internal characteristics, performance outcome

level of conflict: high

Conflict

A

type of conflict: dysfunctional
internal characteristics: choatic, disruptive
Performance outcome: low

Conflict

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7
Q

Describe

task conflict

conflict

A

Conflict over content and goals of the work

Conflict

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8
Q

Describe

relationship conflict

Conflict

A

conflict based on interpersonal relationships

Conflict

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9
Q

describe

process conflict

Conflict

A

Conflict over how work gets done

Conflict

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10
Q

Fill in the blank

____ conflict among top management teams was positively associated with performance.

Conflict

A

task [conflict]

Conflict

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11
Q

List

three loci of conflict

Conflict

A
  • dyadic conflict
  • intragroup conflict
  • intergroup conflict

Conflict

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12
Q

Define

dyadic conflict

Conflict

A

Conflict that occurs between two people

Conflict

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13
Q

Define

intragroup conflict

Conflict

A

Conflict that occurs within a group or team

Conflict

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14
Q

Define

intergroup conflict

Conflict

A

Conflict between different groups or teams

Conflict

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15
Q

Define

conflict process

Conflict Process

A

A process that has five stages:
1. potential opposition
2. cognition and personalization
3. intentions
4. behavior
5. outcomes

Conflict Process

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16
Q

Describe

Stage I: potential opposition

Conflict Process

A

Antecedent conditions
* Communication
* Structure
* Personal variables

Conflict Process

17
Q

Describe

Stage II: Cognition and personalization

Conflict Process

A

Perceived conflict vs felt conflict

Conflict Process

18
Q

Describe

Stage III: conflict-handling intentions

Conflict Process

A
  • Competing
  • Collaborating
  • Compromising
  • Avoiding
  • Accommodating

Conflict Process

19
Q

Describe

Stage IV: overt conflict

Conflict Process

A
  • party’s behavior
  • other’s reaction

Conflict Process

20
Q

Describe

Stage V: outcomes

Conflict Process

A

leads to either:
* increased group performance
* decreased group performance

Conflict Process

21
Q

Describe

perceived conflict

Conflict Process

A
  • Part of Stage II of the conflict process
  • Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise

Conflict Process

22
Q

Describe

felt conflict

Conflict Process

A
  • part of Stage II of the conflict process
  • Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility

Conflict Process

23
Q

Describe

intentions

Conflict Process

A
  • part of Stage III of the conflict process
  • Decisions to act in a given way

Conflict Process

24
Q

Describe

competing

Conflict Process

A
  • part of Stage III of the conflict process
  • A desire to satisfy one’s interests, regardless of the impact to others

Conflict Process

25
Q

List

conflict management techniques

Conflict Process

A
  • problem solving
  • superordinate goals
  • expansion of resources
  • avoidance
  • smoothing
  • compromise
  • authoritative command

Conflict Process

Organizational Behavior (27 decks)

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