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Organizational Behavior > 1 Organizational Behavior > Flashcards

1 Organizational Behavior Flashcards

What is organizational behavior

1
Q

List

importance of incorporating OB principles

Organizational Behavior

A
  • generates superior financial performance
  • developing managers’ interpersonal skills helps organizations attract and keep top talent
  • strong associations exist between the quality of the workplace and job satisfaction
  • increasing OB elements in organization can foster social responsibility awareness

Organizational Behavior

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2
Q

Function in OB

managers

Organizational Behavior

A

act as, and sometimes called, administrators

Organizational Behavior

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3
Q

Categorization

work of managers

Organizational Behavior

A
  1. planning — defining goals
  2. organizing — establishing strategies
  3. leading — motivating, directing, communicating, resolving
  4. controlling — monitoring, correcting deviations

Organizational Behavior

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4
Q

Identify

the most important of the four functions of a manager

Organizational Behavior

A

planning
especially they move from lower to midlevel management

Organizational Behavior

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5
Q

List

interpersonal roles of the manager

Organizational Behavior

A
  • figurehead — routine duties of a legal or social nature
  • Leader — motivating and directing employees
  • Liaison — maintains a network of outside contacts who provide favors

Organizational Behavior

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6
Q

List

informational roles of the manager

Organizational Behavior

A
  • monitor — serves as nerve center of internal and external information
  • disseminator — transmits information received from outsiders or employees
  • spokesperson — transmits information to outsiders

Organizational Behavior

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7
Q

List

decisional roles of the manager

Organizational Behavior

A
  • entrepreneur — searches organization for opportunities to bring about change
  • disturbance handler — responds to unexpected disturbances
  • resource allocator — representing the organization at major negotiations

Organizational Behavior

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8
Q

List

three dimensions of managerial skills

Organizational Behavior

A
  • technical skills
  • human skills
  • conceptual skills

Organizational Behavior

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9
Q

List

core values of organizational behavior

Organizational Behavior

A
  • change processes
  • leader behavior and power
  • attitude development
  • motivation
  • work design
  • interpersonal communication
  • group structures
  • conflict and negotiation

Organizational Behavior

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10
Q

Fill in the blank

Behavior is predictable, and the ____ of behavior is a way to make reasonably accurate predictions

Organizational Behavior

A

systematic study
1. looking at relationships
2. attributing causes and effects
3. drawing conclusions

Organizational Behavior

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11
Q

Concepts

complements systematic study by basing managerial decisions on the best available scientific evidence

Organizational Behavior

A

evidence-based management (EBM)

Organizational Behavior

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12
Q

Complete the statement

A manager who uses data to define objectives, develop theories of causality, and test those theories can determine …

Organizational Behavior

A

which employee activities are relevant to the objectives

Organizational Behavior

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13
Q

behavioral science, contribution, unit of analysis

psychology

OB Discipline

A

contribution: learning, motivation, personality, emotions, perception, training, job satisfaction

unit of analysis: individual

OB Discipline

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14
Q

behavioral science, contribution, unit of analysis

sociology

OB Discipline

A

contribution: communication, power, conflict, intergroup behavior

unit of analysis: group

OB Discipline

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15
Q

behavioral science, contribution, unit of analysis

contribution: communication, power, conflict, intergroup behavior

unit of analysis: group

OB Discipline

A

sociology

OB Discipline

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16
Q

behavioral science, contribution, unit of analysis

anthropology

OB Discipline

A

contribution: comparative values, comparative attitudes, cross-cultural analysis

unit of analysis: group, organization system

OB Discipline

17
Q

behavioral science, contribution, unit of analysis

contribution: comparative values, comparative attitudes, cross-cultural analysis

unit of analysis: group, organization system

OB Discipline

A

anthropology

OB Discipline

18
Q
A
18
Q

List

OB concepts must reflect (1) or (2) conditions

Laws of OB

A
  • situational
  • contingency

Laws of OB

19
Q

List

critical issues facing managers

OB - Issues and Opportunities

A

economic pressures
continuing globalization
* increased foreign assigments
* working with people from different cultures
* overseeing movement of jobs to countries with low-cost labor

workforce demographics

OB - Issues and Opportunities

20
Q

Concept

In a global economy, jobs tend to be created where lower costs give businesses this type of advantage

OB - Issues and Opportunities

A

comparative advantage

OB - Issues and Opportunities

21
Q

Fill in the blank

One of the most important challenges for organizations currently is ____ .

OB - Issues and Opportunities

A

workforce diversity — a trend by which organizations are becoming more heterogeneous

OB - Issues and Opportunities

22
Q

Define

positive organizational scholarship

OB - Issues and Opportunities

A
  • studies how organizations develop human strengths, foster vitality, and unlock potential
  • seeks to focus on what is good, rather than fix what is bad

OB - Issues and Opportunities

23
Q

Describe

A basic OB model

Organizational Behavior

A
24
Q

Define

organizational citizenship behavior (OCB)

Organizational Behavior

A

discretionary behavior that contributes to the psychological and social environment of the workplace

Organizational Behavior

25
Q

Define

withdrawal behavior

Organizational Behavior

A

the set of actions employees take to separate themselves from the organization

Organizational Behavior

26
Q

form and causes

withdrawal behavior

Organizational Behavior

A
  • employee turnover
  • absenteeism

Organizational Behavior

Organizational Behavior (27 decks)

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