Xi5 devices Flashcards
Xfinity X1 TV Box that allows X1 customers to watch live TV without the need for a coaxial cable connection
Xi5
To stream video over the WiFi connection to the Xi5 TV Box, customers must have what?
have Xfinity Internet, a rented Wireless Gateway (Arris XB3 TG1682G, Arris XB6 TG3482G, Cisco 3941T or Technicolor XB6 CGM4140COM) with RDK-B firmware and at least one additional XG1, XG2 or XG1v4 TV Box to act as the primary X1 device on the account.
What are the benefits of an Xi5 box?
- WiFi-capable device
- No need to drill holes to run coaxial cables
- Easy installation and activation
- Auto-pairing to the customer’s private SSID
What are the equipment requirements of an Xi5 box?
- Rented Wireless Gateway (Arris XB3 TG1682G, Arris XB6 TG3482G or Cisco 3941T) with RDK-B firmware
- XG1, XG2 or XG1v4 TV Box
- Note: For customers who are configured as All IP, an XG device is not required.
What are the eligibility requirements of an Xi5 box?
- Be a new X1 install (new customer or existing customer with a non-X1-to-X1 upgrade)
- Receive a professional installation (at the technician’s discretion)
- Be able to connect to their TV using HDMI input
- Have Xfinity TV and Xfinity Internet service with an Xfinity Wireless Gateway (Arris XB3 TG1682G, Arris XB6 TG3482G or Cisco 3941T) with RDK-B
- Have at least one additional XG1, XG2 or XG1v4 TV Box to act as the primary X1 device on the account
Will using the Wireless TV Box count against a customer’s Internet data usage?
Internet Apps, such as Netflix, Pandora and YouTube, will continue to count toward data usage.
For customers reporting overheating and constant rebooting with an Xi5/Wireless X1 TV Box, what is recommended?
please ask the customer if the Xi5 is well-ventilated. (In this scenario, customers typically see 30 seconds of video, and the Xi5 would begin to continuously reboot.)
If the Xi5 is well-ventilated and overheating persists, please schedule a trouble call (T/C) box swap.
