xFi Pods Flashcards
These devices that can be paired with a compatible xFi Gateway to create a mesh WiFi network in the home.
xFi Pods
These devices help eliminate areas where WiFi coverage drops or is weak - also known as ‘dead spots’ - and they provide extended, more consistent WiFi coverage throughout the home.
xFi Pods
These devices are small enough to fit into the palm of your hand, and each device plugs into an electrical outlet and works as an extension of a Gateway’s network. As devices join the WiFi network and move around the home, they will stay seamlessly connected.
xFi Pods
How do you install xFi Pods?
Quick and easy self-installation using the Xfinity xFi app.
Where can you purchase xFi Pods?
Eligible customers can purchase xFi Pods online by visiting xfinity.com/xfipods or going to an Xfinity Store.
o For online purchases, xFi Pods are a one-time purchase applied directly to the customer’s bill.
o For Xfinity Store purchases, xFi Pods can be purchased via credit card or cash.
Central Division Note Only: xFi Pods that are recommended to customers as a result of an xFi Advantage Home WiFi Certification must be redeemed online, using the link provided with the email that the customer received.
What installation options and how many xFi Pods do you receive?
- xFi Pods are available for self-install only.
* xFi Pods are available in a pack of three or six.
What are the equipment requirements to use xFi Pods?
In order to use xFi Pods, customers must have a compatible xFi Gateway. Eligible models include: • Arris TG1682G • Cisco 3941T • Arris TG3482G • Technicolor TC CGM4140COM
What are xFi Pods and how do they work?
xFi Pods are devices that can be paired with a compatible xFi Gateway to create a mesh WiFi network in your home. Pods help eliminate areas where WiFi coverage drops or is weak, also known as ‘dead spots.’ They provide extended, more consistent WiFi coverage throughout your entire home.
Pods are small enough to fit into the palm of your hand, and each device plugs into an electrical outlet and works as an extension of your Gateway’s network. As devices join your WiFi network and move around your home, they will stay seamlessly connected.
How do I know if I would benefit from purchasing Pods?
If you have rooms in your home with poor WiFi connectivity due to a weak or inconsistent WiFi signal, then xFi Pods may be a good solution. Pods help extend the range of WiFi coverage in your home to hard-to-reach areas, or areas with poor WiFi signals. They are not intended to provide the maximum speed of your Internet speed tier throughout your home.
For example, if you have a speed tier that provides download speeds up to 200 Mbps, Pods will not provide that speed throughout your home. Rather, the Pods will help you connect in areas where you could not previously connect to your in-home WiFi.
Do I have to purchase Pods to receive the best WiFi coverage in my home?
No, Pods are completely optional. In many homes, all you need is the Xfinity xFi Gateway to deliver fast and reliable in-home WiFi speed and coverage. If you have rooms in your home with poor WiFi connectivity due to a weak or inconsistent WiFi signal, then Pods may be a good solution as they can help eliminate dead spots and provide better coverage.
How can I get Pods?
Pods can be purchased online at xfinity.com/xfipods or in Xfinity Stores by eligible Xfinity Internet customers with a compatible xFi Wireless Gateway (Arris TG1682G, Cisco 3941T) or xFi Advanced Gateway (Arris TG3482G, Technicolor CGM4140COM).
If purchasing Pods online, you must meet the eligibility requirements outlined above and place the order while signed into your account as a Primary or Unrestricted Secondary user.
Pods are sold in sets of three or six. If you place an order online for Pods, a Self-Install Kit will be shipped directly to the address on your account for quick and easy installation.
How many Pods should I purchase?
A set of three Pods is recommended for homes with three to four bedrooms and multiple stories. A set of six Pods is more appropriate for homes with more than five bedrooms and multiple stories.
These guidelines vary depending on the size of your home, the placement of your Gateway and the home construction materials used.
How are Pods different from WiFi extenders?
Pods create a mesh WiFi network, which provides several key benefits that WiFi extenders do not, including:
• Greater range of coverage throughout the entire home.
• Simple activation and central management of your entire WiFi network using the xFi mobile app.
• An adaptive WiFi network that automatically connects your devices to the best possible access point in the home.
WiFi extenders help extend the WiFi signal further out from your Gateway; however, due to their limited range, they will not extend WiFi coverage throughout the entire home. Note: The devices that are connected through your router/extender may not appear in xFi.
How much do Pods cost?
If you are an eligible customer, you can purchase a set of three Pods for $119, or a set of six Pods for $199. There will also be a shipping and handling fee for online purchases. The cost will appear on your next Comcast bill as an ‘xFi Pods’ line item.
How do I install and activate my Pods?
Pods are easy to install - no technician is needed. Once you order your Pods, you will receive a Self-Install Kit with simple instructions on how to activate your Pods using the xFi app.
You can download the Xfinity xFi app for free on the App Store or Google Play if your Gateway has been activated. Pod activation requires a supported mobile operating system. Please see how to get started with Xfinity xFi for details.
Once you begin activating your Pods from the xFi app, you will be provided with easy-to-follow on-screen instructions.
