X1 Voice Remote Equipment Flashcards
How do I use voice control?
Press and hold the Microphone (Mic) button while speaking a command into the microphone located at the top of your X1 Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Microphone (Mic) button when you have finished the command.
When is the microphone on?
The microphone is only on while you are pressing and holding the Microphone (Mic) button on your X1 Voice Remote. A flashing light on your X1 Voice Remote and a microphone symbol on the TV connected to your X1 TV Box let you know that the microphone is on and listening for your voice commands.
What voice commands can I use?
The X1 Voice Remote supports natural language speech recognition, so you can search by keyword as well as by phrase. Use voice control to change channels, search for shows, get recommendations and more. Please see these Voice Remote tips for an extended list of available voice commands. Here are some examples of voice commands: • 'Watch NBC' • 'Find kids movies' • 'Launch Sports app' • 'Show me what's on tonight at seven' • 'Turn on Closed Captioning' • 'Show me settings'
What happens to my voice commands after I speak them into the remote?
After you speak into the X1 Voice Remote, the voice commands are sent to Comcast and its contracted service provider for processing. Comcast and its provider use these voice commands to provide the voice control service (including for quality assurance, troubleshooting and customer support), to improve Comcast’s products and services, and to improve voice recognition algorithms.
Why doesn’t my X1 Voice Remote recognize my voice commands?
If your commands are not recognized, make sure you are speaking clearly and at a natural, conversational volume. Hold the remote one to eight inches away while giving a command and hold down the Microphone (Mic) button until you finish speaking. If you are still having trouble, consider whether or not there are other sources of noise near you that may be interfering with your voice commands.
The battery levels in your remote could also have an impact on voice commands. To check your battery level, visit the About section of the X1 Settings menu. If your battery level is red or yellow, try changing your batteries.
Why won’t the X1 Voice Remote work with my other Xfinity TV Boxes?
Once your Voice Remote is paired to a TV Box, it is uniquely paired and will not control other Xfinity TV Boxes unless paired with another box.
Note: The voice recognition feature is not supported on RNG150N TV Boxes.
What Xfinity TV Boxes support the X1 Voice Remote?
The Voice Remote is supported by all X1 TV Box models (except the RNG150N). The Voice Remote must be paired with the appropriate model TV Box to enable the voice control functionality.
Why has the Replay button been removed on the New XR15 Voice Remote?
Based on customer feedback we’ve received and carefully considered, we recently made the decision to remove the Replay button, which previously provided the ability to rewind 15 seconds, from our newest X1 Voice Remote. Currently, with the XR15 Voice Remote, you can select Page Down to rewind 5 minutes, or select Page Up to fast forward 5 minutes. The Xfinity X1 team is focused on providing more functionality, with fewer buttons, and plans to add new voice commands later this year, including ‘Go back 15 seconds’ and ‘Fast forward five minutes.’ We’ll share more details when this new feature is ready to launch and sincerely apologize for any inconvenience you may experience as a result of this change.
Will my X1 Voice Remote control my TV, audio receiver and sound bar?
Yes, for most models. Visit xfinity.com/remotes to see if the remote supports your TV, audio receiver, or sound bar, and for instructions to set up your X1 Voice Remote to control your TV and audio receiver or sound bar, if supported.
How do I get an X1 Voice Remote?
The X1 Voice Remote is available to new and existing X1 customers by visiting a local Xfinity Store or Comcast Service Center to pick one up in person or contact us to have one shipped to you (additional fees may apply).
If a customer orders an SIK, what kind of X1 remote would they receive?
it could include an XR11 or XR15 (newer model), depending on inventory
Voice remote order entry
- Choose Select Order Workflow.
- Select Launch beside Change of Service.
- Click the Available Campaigns tab.
- In the Keyword filter, enter SIK.
- Select the Remote SIK campaign:
o Central Division:
Call Center Agents: SKZ - SIK:ACCESSORIES offer
Xfinity Retail Stores and Service Centers: 6TW - Select X1 Voice Rmt (or Xr11 Vce Rmt in the West Division).
o One per eligible X1 device (excluding RNG150Ns) - Select the appropriate Sales Channel and Shipping Charge options.
o In some markets, these fields may auto-populate. - Click OK.
- Click Next to complete the order details.
- On the Order Details tab, add the No Truck (NT) reason code and set the Requested Completion Date to today’s date.
- Continue with the order completion.
- Click Finish to complete the work order.
allows Xfinity X1 customers to find what they want faster by using voice commands to change channels, search for shows, get recommendations and more. Customers can use their voice to quickly find their favorite content, tune to channels, search and control their DVR.
X1 Voice remote (XR11 and XR15)
Features of the X1 Voice remote
- Voice control.
- Backlit keypad.
- Aim Anywhere radio frequency (RF) pairing with X1 TV Box, so that line-of-sight is not required (allows TV Box to be placed in a cabinet or behind the TV and still be controlled).
- Automatic pairing with X1 TV Box and TV set for control of volume, power and input (no pairing code needed).
- Easy access to accessibility features like Closed Captioning and voice guidance.
- Updatable software - supports over-the-top updates.
- TV Input key, so you don’t have to use the TV’s remote control to change its input.
X1 voice remote is included with all X1 TV boxes except which equipment?
RNG150’s
