Xi3 devices

Question 1

What are the benefits of a Xi3?

Answer 1

• Pause, fast forward and rewind live TV for up to 25 minutes
• Small; can be mounted behind a TV or on the wall
• Capacitive touch power button
• Supports all X1 apps (Pandora, Photos, etc.)
• Compatible with all X1 mobile applications
• Compatible with the Xfinity TV Remote app
• 3D programming support
• Xfinity On Demand will be delivered over IP
• Includes the new XR5 remote control
• Compatible with X1 AnyRoom DVR and X1 Cloud DVR

Question 2

What are the Benefits of the Xi3 vs. the RNG150?

Answer 2

• Smaller, faster and sleeker than the RNG150
• Supports all X1 apps; the RNG150 does not support Internet apps
• Supports RF Remote capability, RNG150 supports IR Remote only
• Pause, fast forward and rewind live TV - RNG150 does not support this feature

Question 3

Does the Xi3 support Trick Play? (Pause, Fast Forward, Rewind)

Answer 3

XG1 - Yes, up to 60 minutes
RNG150N - No
Xi3v2 - Yes, up to 25 minutes

Question 4

Does the Xi3 have any QAM Tuners?

Answer 4

No. It uses the XG1 tuners

Question 5

How many QAM tuners does a RNG150N have?

Answer 5

1

Question 6

How many QAM tuners does a XG1 have?

Answer 6

Six usable

Question 7

Does the Xi3 have a cable card?

Answer 7

No

Question 8

What Technology for VOD does the Xi3 use?

Answer 8

IP

Question 9

What are the equipment requirements for using an Xi3?

Answer 9

• The customer must have at least one of the following as the primary TV Box:
o One XG1 (X1 DVR)
o Or, one XG2 (X1 HD or SD non-DVR TV Box)
• Xi3 devices must be installed as Service to Additional TV only with an XG1 or XG2 as the primary HD TV Box.
o Limit of three Xi3 devices per one XG1/XG2.
• The customer must have HDMI connections available for the Xi3 devices.
• Xi3 is available with professional installation or Self-Install Kit.

Question 10

When a customer calls to order an Xi3 device or an agent offers one, ensure that the customer is aware of what?

Answer 10

That an HDMI input is required to use the Xi3 device.

Question 11

Since each Xi3 uses a tuner from an XG1, each Xi3 in the home does what?

Answer 11

reduces the number of available tuners for X1 DVR. The XG1 has six tuners, all of which may be used either for recording or watching live linear content on the Xi3

Question 12

I have X1 AnyRoom DVR service and just had three Xi3 devices installed. Before when my family watched live TV in different rooms, we could record up to four shows at the same time. Now we can only record two shows. Why?

Answer 12

Each Xi3 device that is used to watch live TV uses an available tuner. That tuner is not available for DVR recordings during that time.

Question 13

I already have Parental Controls set up on my main X1 DVR TV Box. Do I have to set them on additional Xi3 devices, too?

Answer 13

Yes - each Xi3 device needs to have its own Parental Controls set in order to restrict content viewing.

Question 14

The three phases for successful implementation of the Xi3 go in the following order:

Answer 14

The three phases for successful implementation of the Xi3 go in the following order:

1. Installation
2. Activation: Enter account number and phone number using the on-screen interface and remote control
3. Remote pairing/programming