X1 TV Box -DVR vs. Non-DVR

Question 1

What are the key differences between the DVR and the non-DVR TV Boxes?

Answer 1

• All recording is done from the DVR. Non-DVR TV Boxes can schedule recordings and play back recorded content, but do not record content.
• X1 DVR connects to the Comcast network to buffer live TV and access certain applications. As a result:
o The ability to pause and rewind live TV, recordings and Xfinity On Demand programs varies by TV Box. Please see the feature comparison chart for more information.
o Access to certain applications also varies by TV Box. Please see X1 Application Availability for more information.
• The remote can be radio frequency (RF)-paired with all devices except the RNG150N. For more details, see the instructions for pairing your remote with your TV Box.

Question 2

What models are X1 DVRs?

Answer 2

Pace XG1v1, ARRIS and Pace XG1v3, and ARRIS XG1v4.

Question 3

What models are X1 non-DVRs?

Answer 3

Pace RNG150N P2, Samsung RNG150N, Pace and Samsung XG2, Pace and Cisco XiD X1

Question 4

What models are X1 non-DVRs HDMI only?

Answer 4

Pace Xi3, Pace Xi5, Arris Xi6.

Question 5

What models are the X1 Remote controls?

Answer 5

XR2, XR5, XR 11 (X1 Voice remote), XR15, (X1 Voice remote)

Question 6

How many XI devices are allowed per XG device?

Answer 6

3, once this limit has been reached, an additional XG device can be used (if the device is launched and available in that market).

Question 7

How many Xi5 or Xi6 boxes are allowed per account?

Answer 7

2

Question 8

Xi devices should only be installed or shipped via Self-Install Kit if the customer has what?

Answer 8

if the customer has an XG1, XG2 or XG1v4 already installed in the home.

Question 9

What models are wireless TV boxes?

Answer 9

Xi5 and Xi6

Question 10

• RNG150 devices should only be installed as Service to Additional TV if:

Answer 10

o The customer’s TV does not have any available HDMI inputs, or
o The customer does not subscribe to HD service.
• All XG1, XG2, XG1v4 and Xi devices support the X1 Voice Remote (XR11, XR15).
• RNG150s do not support the X1 Voice Remote.
• For more details about how Xi3 and RNG150 devices should be deployed, see the Equipment Requirements section of Xi3 Devices.
• In order to view Netflix UHD and 4K UHD HDR content on X1, customers must subscribe to the Netflix Premium plan, have a TV capable of 4K HDR, and have an XG1v4 or Xi6 TV Box.
• In order to view 4K On Demand content (free, rent or purchased) or YouTube 4K content on X1, customers must have a TV capable of 4K, and have an XG1v4 or Xi6 TV Box.