Xfinity Mobile Flashcards
Xfinity Mobile - BYOD Program
Xfinity Mobile - Bring your own device Program
What is the BYOD program?
The Bring Your Own Device (BYOD) program allows Xfinity Mobile customers to bring a compatible iPhone to a new line of service on a new or existing account.
Where is the The BYOD program available?
The BYOD program is available at xfinity.com/mobile/byod and Xfinity Stores, where the customer can confirm in-person that their iPhone is compatible with Xfinity Mobile.
Where are BYOD devices activated?
Preferably, BYOD devices are activated in-person at an Xfinity Store. However, after the customer verifies compatibility and eligibility in-person at a retail location, they can complete activation later on via xfinitymobile.com/activate (or by calling the Xfinity Mobile Center of Excellence (CoE)).
What are the benefits of the BYOD program?
- There are no activation fees associated with BYOD transactions.
- Applicable service fees and taxes are charged at the time of the BYOD transaction.
- BYOD customers can choose between our Unlimited and By the Gig data options.
- BYOD customers can receive a new phone number from Xfinity Mobile or port an existing number from another wireless carrier.
- Allowing customers to use their current phone lets them keep their apps, contacts, pictures and videos without any hassle.
XMPP
Xfinity Mobile Protection Plan
What are the details of the BYOD program?
- My Account displays device details associated with BYOD transactions.
- BYOD devices are not eligible for the Xfinity Mobile Protection Plan (XMPP).
- Third-party insurance plans for a BYOD device are not transferred to Xfinity Mobile.
- BYOD devices are not eligible for our Early Upgrade program.
- Xfinity Mobile does not offer warranty coverage on BYOD devices. The device manufacturer would handle any warranty coverage directly.
- Xfinity Mobile’s 14-day Return Period does not apply to BYOD transactions/devices.
What is the eligibility of the BYOD program?
Internal Liability Check (ILC) and External Credit Check (ECC) results do not impact the number of compatible devices that a customer can pay for in full at the point of purchase or bring to Xfinity Mobile through our BYOD program.
For example, if a customer wants five lines through a Device Payment Plan, but the ECC results only allow installments on two lines, the customer can still add three additional lines through BYOD.
Notes:
• We do not require an ECC or ILC if the customer opts for either one or two lines of service through the Bring Your Own Device (BYOD) program or pays for the device in full. If a customer wants more than two devices or does not wish to pay both devices in full/BYOD those devices, an ILC/ECC is required.
• If a customer is denied Xfinity Mobile service outright based on ECC results, they are not eligible for our BYOD program.
• All customers are required to pass an ECC within their first 12 months of Xfinity Internet service.
All BYOD program participants must subscribe to which services?
All BYOD program participants must be Xfinity Internet customers and own an Xfinity Mobile-compatible device.
What are the key device compatibility checkpoints for the BYOD program?
- Customer must have an active Xfinity Internet account.
- Device must not be lost/stolen.
- Device must have unlocked status.
- iPhone must have iOS 10 (or later) installed prior to activation.
What is the The Xfinity Mobile Customer Satisfaction Guarantee?
The Xfinity Mobile Customer Satisfaction Guarantee applies to data usage associated with BYOD lines of service. If the customer cancels service for the BYOD line within the first 30 days of service, he/she won’t be charged for any post-paid data fees incurred.
What combines 4G LTE with millions of Xfinity WiFi hotspots to create a network built for the way consumers use their mobile phones today - with data at the center of their experience?
Xfinity Mobile
What are the benefits of Xfinity Mobile?
• Up to five lines per account with no line access fees for Xfinity Internet customers
o Note: New Xfinity Internet customers with pending installation are eligible for up to two devices.
• Unlimited nationwide talk and text
• Access to millions of Xfinity WiFi hotspots
• Service internationally with Xfinity Mobile’s international roaming service
• Up to five device agreements with a maximum of five lines per account.
o Customers can replace a lost or stolen device through the Xfinity Mobile Protection Plan (XMPP), New Device, Existing Line (NDEL) program or by adding a new line. However, the customer remains responsible for any remaining Device Payment Plan (DPP) balance on the lost or stolen device when it is not replaced through XMPP.
• No term contracts
o Customers can cancel service at any time without penalty, but they are still liable for remaining device payments and data usage charges through the cancellation date.
• Customer service on your terms - call, text or chat with us 24x7
• Enable WiFi Calling on compatible devices for improved coverage and fewer dropped calls
What are the Xfinity Mobile data plan options?
• Unlimited - $45 per month/line
• By the Gig - $12 per gigabyte shared across all lines
Note: When the customer’s Xfinity Mobile device(s) are connected to their in-home WiFi network, data usage will count towards their Xfinity Internet Data Usage Plan.
As an Xfinity Internet customer, you can get how many phone lines with your Xfinity Mobile account?
you can get up to five lines
