Week 4: Steenbergen & Ellemers: error management culture

Question 1

Organizational culture is?

Answer 1

A set of shared, implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its carious environments

Question 2

what is error management culture?

Answer 2

they way errors are dealt with within an organization

Question 3

What is the value of creating an error management culture (4)?

Answer 3

1. Stimulates learning in organizations
2. Stimulates ethical behavior and prevents misconduct
3. Actively seek for information and feedback, contributing to better quality of service
4. Improved performance of individuals, teams and organizations

Question 4

A study done by AFM conducted among 13 financial corporations produced what findings on error management culture (3)?

Answer 4

1. On average, scores on error management culture were high
2. managerial staff scored significantly higher on all constructs
3. Higher scores for tone at the top and direct manager meant better scores on error management culture and learning

Question 5

What is the content of the LEARN framework to building an error management culture?

Answer 5

L = let board take ownership
E = engage employees
A = Align structure and culture
R = refocus from person to system
N = narrate best examples