UNIT 7 - Fulfillment Orders Flashcards
1
Q
What is Fulfillment?
A
It is a process of receiving, packaging, and shipping orders for goods to consumers through the mail.
2
Q
2 Types of Fulfillment
A
- eCommerce fulfillment
- Order fulfillment
3
Q
3 Ways to receive online sales orders
A
- Phone calls
- Emails
- Online Shopping Carts
4
Q
4 Crucial info needed for customer orders
A
- Payment Details
- Contact Details
- Name of Customer
- Shipping Address
5
Q
3 Common issues pertaining to online payment
A
- Foreign Currency
- Additional Charges
- Payment Gateway
6
Q
3 Common Areas Logistics Team should take note of when fulfilling orders
A
- Packing the merchandise
- Ensuring delivery is smooth
- Shipping the merchandise
