U3 AOS1 CHPE FELIX's

Question 1

What are the 5 management styles

Answer 1

Autocratic, Persuasive, Consultative, participative laissez-faire.

Question 2

What are the 4 factors that determine the appropriateness of the management style that should be used

Answer 2

Nature of task, Time, Employee experience, Manager preference.

Question 3

What are the 6 management skills

Answer 3

Communication skills, Delegation skills, Decision making skills, Planning skills, Leadership Skills, interpersonal Skills.

Question 4

What is an autocratic management style?

To explain your answer=
-Use the 6 management skills
-Use 4 factors that determine the appropriateness of a management style

Answer 4

-Autocratic(adj)=A management style where the leader dictates what the objectives are and how they should be achieved.

Use this definition=
Autocratic management style(n.)= involves a manager making decisions and directing employees without any input from them.

4 Factors determining the appropriateness of a management style:
:Nature of task=Critical task
:Time=Time is critical or deadline is rapidly approaching
:Employee Experience=Inexperienced employees
:Manager preference=More controlling personality

6 Management skills:
:Communication skills=1 way
:Delegation skills=none
:Decision making skills=centralised
:Planning skills=H
:Leadership skills=L
:Interpersonal skills=L

Question 5

What are the advantages and disadvantages to an autocratic management style?

Answer 5

Advantages=
+The manager retains all control
+Time is used very efficiently as there us no discussion or consultation
+Tasks are completed quickly= management instructions are straightforward and structured
+Quick decision making=work processes completed faster=Leading to improvement in productivity which may increase revenue
+Reduces responsibility and risk for employees as they only need to follow manager’s instructions

Disadvantages=
-All ideas come only from manager alone
-Business has no opportunity to take on other ideas from employees
-The manager retains all the control(manager may be overworked, they will have to deal with a lot, everything has to run through them, they must think of all the ideas, they are not asking anybody else for consultation.=not getting a better decision opportunities from anyone else)
-Time is used bever efficiently as there is no discussion/consultation(
-Negative employee morale because they haven’t been consulted(Lost ability to engage and empower employees=not asking them to improve skill or knowledge, instead you are just telling them what to do.)
-May wear out employees
-restricted employee potential for promotion= no opportunity to contribute to decision making
-Lack of employee involvement= lead to low moral, and may feel undervalued
-Low employee motivation= increased sick leave= they feel unfulfilled and detached from business and its goals.

Question 5

What is an Persuasive management style?

To explain your answer=
-Use the 6 management skills
-Use 4 factors that determine the appropriateness of a management style

Answer 5

-Persuasive(adj)=A management style where the leader dictates what the objectives are and persuade employees as to how they should be achieved.

Use this definition=
Persuasive management style(n.)= involves a manager making decisions and communicating the reasons for those decisions to employees without their input.

4 Factors determining the appropriateness of a management style:
:Nature of task=less critical task
:Time=Time is critical and deadline is approaching
:Employee Experience=Inexperienced employees
:Manager preference=More controlling yet persuasive personality

6 Management skills:
:Communication skills=1 way
:Delegation skills=none
:Decision making skills=
:Planning skills= H-M
:Leadership skills=L-M
:Interpersonal skills=L-M

Question 5

What are the advantages and disadvantages to an Persuasive management style?

Answer 5

Advantages=
+The manager retains all the control
+Time issued efficiently as there is no discussion/consultation
+may maintain employee morale better than an autocratic style
+Management may gain employee trust and support for explaining the reasons of why they are doing tasks
+Reduces responsibility and risk for employees as they only need to follow manager’s instructions
+Decision making quick as it is only done by the manager
+Work can be done easy as manager instructions are straightforward
+Quick decision making=work processes completed faster=Leading to improvement in productivity which may increase revenue

Disadvantages=
-No employee input could lead to less considered/informed decisions
-Employees may not feel empowered
-All ideas come only from manager alone
-Business has no opportunity to take on other ideas from employees
-The manager retains all the control(manager may be overworked, they will have to deal with a lot, everything has to run through them, they must think of all the ideas, they are not asking anybody else for consultation.=not getting a better decision opportunities from anyone else)
-Time is used bever efficiently as there is no discussion/consultation(
-Negative employee morale because they haven’t been consulted(Lost ability to engage and empower employees=not asking them to improve skill or knowledge, instead you are just telling them what to do.)
-May wear out employees
-restricted employee potential for promotion= no opportunity to contribute to decision making
-Lack of employee involvement= lead to low moral, and may feel undervalued
-Low employee motivation= increased sick leave= they feel unfulfilled and detached from business and its goals.
-The process of informing employees of reasons behind the decision-making can be time-consuming

Question 5

What is an Consultative management style?

To explain your answer=
-Use the 6 management skills
-Use 4 factors that determine the appropriateness of a management style

Answer 5

-Consultative(adj)=A management style where the leader asks employees for their opinions before making a decision.

Use this definition=
Consultative management style(n.)=involves a manager seeking input from employees on business decisions but making the final decision themselves.

4 Factors determining the appropriateness of a management style:
:Nature of task=not a critical task that requires some creative thinking
:Time=time is not critical
:Employee Experience=decently experienced employees
:Manager preference=Likes to hear from multiple sources in order to make best final decision

6 Management skills:
:Communication skills=2 way
:Delegation skills=none
:Decision making skills=
:Planning skills= M
:Leadership skills=M
:Interpersonal skills=M

Question 5

What are the advantages and disadvantages to an Consultative management style?

Answer 5

Advantage=
+Asking for suggestions broadens the pool of ideas so decision making can be enhanced.
+Seeking employee input boosts their satisfaction and motivation levels as they are asked to contribute their ideas, improving sense of value.
+As quality of decisions have been improved=potential for increased profits and sales.

Disadvantage=
-The time taken to consult can slow down the decision making process.
-Some employee suggestions may be ignored, which could cause resentment.
-Employees may offer unsuitable suggestions as they are not fully aware of the businesses complexity.

Question 6

What is an Laissez-faire management style?

To explain your answer=
-Use the 6 management skills
-Use 4 factors that determine the appropriateness of a management style

Answer 6

-Laissez-faire(n.)=A management style where employees are totally responsible for the decision making and operation of the business.

Use this definition=
Laissez-faire management style(n.)=involves a manager communicating business objectives to employees and giving them freedom to make decisions independently.

4 Factors determining the appropriateness of a management style:
:Nature of task=Very creative task
:Time=Surplus of time
:Employee Experience=Very experienced employees
:Manager preference=Has trust in employees work and deems them reliable to be accountable for the tasks he has set for them.

6 Management skills:
:Communication skills=2 way
:Delegation skills=yes
:Decision making skills=
:Planning skills= L
:Leadership skills=H
:Interpersonal skills=H

Question 6

What is an Participative management style?

To explain your answer=
-Use the 6 management skills
-Use 4 factors that determine the appropriateness of a management style

Answer 6

-Participative(adj)=management style where the leader shares decision making responsibility with their team.

Use this definition=
Participative management style(n.)=involves a manager sharing information with employees so that employees can participate in decision-making.

4 Factors determining the appropriateness of a management style:
:Nature of task=Creative task with less time restraints
:Time=there is enough time to undertake and refine multiple ideas
:Employee Experience=Experienced employees
:Manager preference=More social, team focused personality.

6 Management skills:
:Communication skills=2 way
:Delegation skills=yes
:Decision making skills=
:Planning skills= M-L
:Leadership skills=M-H
:Interpersonal skills=M-H

Question 6

What are the advantages and disadvantages to an Participative management style?

Answer 6

Advantages=
+This management style recognises the skills and abilities of employees and empowers them to make decisions
+Teamwork and group decision-making should lead to the optimum final decision.
+Relationship between manager and employee improved due to 2 way communication
+Employees may feel more motivated and values as they are contributing ideas
+Employee feel empowered and sense of ownership over decisions to achieve business objectives
+Potential for more positive and supportive work environment
+Employees skill and experience and skill may increase due to opportunities in the workplace
+As quality of decisions have been improved=potential for increased profits and sales.

Disadvantages=
-can be very time consuming to take in and discuss everyone’s views
-may cause conflict if suggestions are disregarded
-Accommodating multiple perspectives from managers and employees=may decrease the overall quality of a business decision
-Hierarchical structure within business can be disrupted and managers may lose some control as employees have decision-making power.
-Potential for conflict when a disagreement between two different opinions or views arises.
-Some employees may feel intimidated and uncomfortable about sharing ideas.

Question 7

What is time?
How does time affect what management style should be used?

Answer 7

-When time is critical or a deadline is rapidly approaching=management may move towards a more Autocratic style.
-When there is an extended timeframe=manager may move to a more participative style

Question 7

What are the advantages and disadvantages to an Laissez-faire management style?

Answer 7

Advantages=
+Very trusting and empowering for employees, given complete freedom and responsibility
+can be very creative, with high degree of individual responsibility
+Collaboration between employees to reach decision-making outcome=lead to many insights and innovations=sales and profits

Disadvantages=
-Can lead to a loss of control, or conflicts between staff over direction
-Loss of control by management as employees make final decision
-Business objectives may not be met due to lack of direction from manager
-Potential for conflict= employee does not cooperate or collaborate and insists on implementing their own idea.
-decision making can be very time consuming due to extensive employee discussion and collaboration to reach a consensus
-Potential for employees to make poor decisions=inappropriate allocation of business resources= unnecessary costs

Question 8

What is the nature of a task?
How does nature of a task affect what management style should be used?

Answer 8

-What situations is it better to be Autocratic or Laissez-faire=
-Laissez-faire=very good in creative atmosphere
-Undertaking critical tasks and life threatening, such as working a powerplant=Autocratic is better

Question 8

What is experience of employees?
How does experience of employees affect what management style should be used?

Answer 8

-When employees are inexperienced=may not be worth asking their opinion, therefor=a more autocratic management style may be sought to ‘instruct’ them.
-highly experienced and knowledgeable staff should be trusted for their opinion and in some cases left to their own decisions-making via a laissez-faire management style.

Question 9

What is preference of the manager?
How does the preference of the manager affect what management style should be used?

Answer 9

-In the absence of other variables=managers will commonly revert back to a management style that matches their personality, beliefs, skills, or values. e.g.=
:Autocratic=more controlling personalities
:participative=more social, team-focused personalities

Question 10

What is communication skills(n.)

Answer 10

-Communication(n.)=The transfer of information from a sender to a receiver.

Use this definition=
Communication(n.)=is the skill of effectively transferring information from one party to another.

Question 11

What are the benefits of delegation?
What should be delegated
What shouldnt be delegated

Answer 11

-What are the benefits of delegation?=
:no longer needing to use all that time doing menial
:Benefits employee=get more skilled and demonstrate ability that will allow them in the future to have opportunities for promotion or career advancement.

-What should be delegated?=
:Things simple to pursue
:things that can add to the business
:things that can help develop employees
:things that add skill and value to employees
:activitieshat can take time off the manager so they can pursue more strategic visions.

-What shouldn’t be delegated?=
:delegating things that employees are not prepared for or skilled for=causing employees to feel overwhelmed
:delegating menial jobs of going out to get coffee for the manager
:jobs that are vital for the success of the business
:jobs that are critically important
:jobs beyond the skills of the employees
:Things that are better off done by the manager themselves.

Question 11

How can communication skills take place?
what cases communication skills to be interrupted?
how can communication skills be enhanced?

Answer 11

-How can it take place?= verbal(interview)/non-verbal(business report comes out)
-What causes it to be disrupted?=were the people distracted, background sound=things that damage work flow.
-How can it be enhanced?=attention to detail, put away your phone, listening really intently, trying to get the best out of the communication.

Question 12

What is delegation skills(n.)

Answer 12

-Delegation(n.)=The transfer of authority and responsibility from a manager to an employee in relation to specific tasks.

Use this definition=
Delegation(n.)=is the skill of assigning work tasks and authority to other employees who are further down in a business’s hierarchical structure.

-Delegation= transfer of authority and responsibility from a manager to an employee to carry out specific activities.
-Manager remains accountable for the work he has delegated to an employee.

Question 12

What do leadership skills involve

Answer 12

-Leadership involves=
:establishing a clear vision(some objective the business wants to achieve)
:sharing that vision with others(bringing everyone onboard with the vision)
:coordinating and balancing the conflicting interests of stakeholders(making sure everyone(stakeholders) are going to be ok, and leading everyone through, and hopefully inspiring and motivating you and all the people in the business to achieve its objectives.)

Question 13

What are planning skills(n.)

Answer 13

-Planning(n.)=The process of thinking about the strategies and tasks required to best achieve a business objective

Use this definition=
Planning(n.)=is the process of determining a business’s objectives and establishing strategies to achieve these aims.

Question 14

What are the three ways you can undertake planning

What are the benefits of planning
What are the disadvantages of planning

Answer 14

-How can you undertake planning?=
:Strategic, tactical, operational=
=Strategic=long-term planning(planning for the three to five-year bracket. Somewhere in the future of the business we want to try and get to).
=tactical=within a year, we’re trying to reach an objective
=operational=day-to-day operation.(planning for things that come up day to day, and who are going to do each tasks for that day).

-What are the benefits of planning?=
:it will hopefully streamline the process
:If planning is done, make sure its really smooth to get to our objective.
:planning=makes sure all our resources are ready to go to achieve objective
:employees know direction of the business=allowing them to embrace and be on board with planning rather than resisting.

-What are the disadvantages of planning?=
:time loss

Question 14

What is SOS AIM mean in planning skills

Answer 14

S=Set objective
O=Set objective
S=SWOT analysis=STRENGTHS, WEEKNESSES, OPPORTUIITES, THREATS
A=Alternatives=all ways to achieve objective
I=Implementing planned alternatives
M=Monitor and evaluate if implementation of alternatives was successful

Question 15

What are leadership skills(n.)

Answer 15

-Leadership(n.)=Guiding the business and employees towards achieving business objectives

Use this definition=
Leadership(n.)=is the skill of motivating others in order to achieve a business’s objectives.

Question 15

What are decision making skills(n.)

Answer 15

-Decision-making(n.)=The process of purposely choosing a course of action from a set of alternatives to achieve business objectives.

Use this definition=
Decision-making(n.)=is the skill of selecting a suitable course of action from a range of plausible options.

Question 16

What are the benefits of decisions making

Answer 16

• Adapt and change your organization to ensure its longevity.
• Choose the right initiatives that increase profitability.
• Choose the right business partners that improve efficiency and profits.
• Demonstrate a high level of professionalism in dealing with stakeholders.
  Optimize strategies and operations to meet business goals.

Question 17

What are interpersonal skills(n.)

Answer 17

-Interpersonal(v.)=Relating to relationships or communication between people.

Use this definition=
Interpersonal(n.)=is the skill of creating positive interactions with other employees, to foster beneficial professional relationships

In contrast, interpersonal is the skill of creating positive interactions with other employees, to foster beneficial professional relationships.

Question 18

Examples of interpersonal skills

Benefits of having interpersonal skills

Answer 18

Interpersonal skills examples=
:reading people’s behaviour,
:understanding their moods,
:trying to create situations where everyone feels comfortable, safe and creative, and a chance for them to build on business objectives

-Benefits of having interpersonal skills=
:really motivate employees who are creative, risk-taking(allowing them to add great new ideas to your business
:creating a harmonious situation in which can lead towards achieving success.