U3 AOS 2 CH2L Felix

Question 1

What are disputes

Answer 1

-dispute=a conflict that can occur in any business between workplace participants as a result of a disagreement.
-Disagreements=
:about pay
:working conditions
:argument between two employees(including a manager and an employee)
:etc.

Question 2

What are the methods of dispute resolutions

Answer 2

Mediation and arbitration

Question 3

What are the disadvantages of disputes

Answer 3

-disputes=
:be time consuming
:be costly
:destroy employee morale and motivation
:damage long term employee-employer relationships
-Therefore, it’s important to have a process by which we can resolve them!

Question 4

What stops disputes from happening

Answer 4

-If there are good terms and conditions in place within the business, these disputes do not have to happen.

Question 5

What is the dispute resolution sample process

Answer 5

Step 1=Employee and/or representative(shop steward) presents complaint to direct manager
Step 2=Employee and/or representative(shop steward) present complaint to employer owner/their representative
Step 3=mediation, with human resource manager as a mediator
Step 4=mediation, with Fair Work Commission as a mediator
Step 5=Arbitration, with Fair Work Commission as the arbitrator

Question 6

What is Mediation(n.)

Answer 6

Mediation involves an impartial third party facilitating discussions between disputing parties to help each side of the conflict reach a resolution themselves.1During mediation, a mediator acts to facilitate the communication flow between disputing parties but does not offer their own opinions or make any decisions.2

Question 7

What is Arbitration(n.)

Answer 7

Arbitration involves an independent third party hearing arguments from both disputing parties and making a legally binding decision to resolve the conflict.1This process occurs in a court-like setting and is considered the most formal step in the dispute resolution process.2