TMAAT

Question 1

Generic - TMAAT you had a conflict with a superior/capt

Answer 1

Situation: I was a Capt/Fo …………. Doing multiple sectors with quick turn abounds.

Action/Fact: what was the main issue, be direct and use WWYD method. The captain made the felt very uncomfortable for me by engaging in conversation.

Solve it:

Calm: I didn’t let his behavior affect my performance but it was uncomfortable and I thought maybe something was wrong.

Safety: The captain was following the SOPs and the Company procedures and at no time was safety every in doubt. So I decide to talk with him at the end of the day.

Debrief: I told him thanks for the flight and I look forward to flying with him again. Than, I asked him if everything was ok? He didn’t respond to my question. So I told him capt please take my number and let me know if there is anything I can do to help. He relaxed a bit and than apologized that he didn’t feel very chatty. He had some personal issues that he needed to deal with and told me next time he would leave his personal issues at home.

Follow up: I spoke with him a few days later and things at home had settled down and he engaged more during our following flights.

Reaction/lesson learned: Even though we appeared to have a conflict I was able to continue to perform my duties and at the appropriate time I was able check on my coworker. It was a comfort to him and helped him to relax just knowing that he had someone he could reach out to. It was reinforced that with effective communication and strong interposal skills we can maintain safety as our priority and improve the overall team by helping a coworker.

Question 2

Generic - TMAAT you had a stressful event in the cockpit

Answer 2

Situation: I was a Capt/Fo …………. Flying from DOH to MCT on a night flight

Action/Fact :what was the main issue, be direct and use WWYD method. Muscat airport was closed when we were being vectored for approach

Solve it:

Announce/Aviate/Nav/Comm/Memory Items/NNC/NC
Fact: Airport was closed
Options: Airports ALN, SOHAR, DXB
Risk/benefits: Fuel/Time, Weather, Notams, Approach in use, Performance

We checked the FMC to confirm how much holding time we had against what we calculated based on our bingo fuel
Before departing we checked the weather and notams I called on box 2 to inform dispatch we were holding and our current fuel. We requested suitable alternates and notams
Action I will Take:

Decision: I asked the first officer if he had any inputs. He thought the airport would open soon and wanted to wait until BINGO fuel to divert. I agreed with him.

Execute:
VHF 1: Inform ATC how long we could hold and what was the plan
VHF 2: Dispatch how long we could hold and what was the plan
VHF3: SFS how long we could hold and what was the plan
PA to PAX how long we could hold and what was the plan
The Airport remained closed at our Bingo fuel + 10 min we diverted

Execute: 
VHF 1: Inform ATC we need to divert
VHF 2: Dispatch we were diverting 
VHF3: SFS we were diverting 
PA to PAX 

Follow up: We landed in ALN. I asked the FO to prepare the cockpit. I stood in the cabin and made a PA to the pax. I discussed with my SFS and crew on the best to care for the PAX during the diversion and I coordinated with our dispatch to get new paperwork.

Reaction/lesson learned: Easier to deal with ________(stressful situation) by relaying on our training, taking initiative, leading by example, being professional, knowledgeable, safety conscious, approachable, humble, assertive, and staying calm under pressure. A ________(stressful) situation can become less stressful by, using CRM, teamwork, communication and delegation

Question 3

You had an ethical dilemma

Answer 3

Wanted to take pax but he had pink eye

I learned that Being assertive, Effective communicate and teamwork, we can help solve an issue. Aslo I cant let my emotions make my decisions. Even though I wanted to get everyone on board it wasn’t worth the risk. After this I did not hesitat to follow company policies and procedures

Question 4

You did something that your boss disagreed with.

Answer 4

Requested T/O Alternate in the Sim
I learned that I can trust my knowledge by being assertive, effective communication we can help sovle an issue. after this I did not hesitate to bring any doubts concerns to management.

Question 5

How would you handle a coworker who lied: calm, debrief, level, actions I will take and follow up

Answer 5

I learned the importance of effective conflict resolution by staying calm and talking at the appropriate time.. After this I did not hesitate to effectively use conflict resolution.

Question 6

Your personal background was different than someone else, and it caused a problem or disagreement.

You had to deal with diversity

TMMAT while at XYZ airlines you had a cultural/diversity conflict with someone?

TMAAT you used diversity/culturalism to learn something?

Answer 6

India head shake means acknowledge but doesn’t mean yes or no. Lesson will be in communication
I learned about a cultural habit, and the importance Effective communication not body language or assumptions. After this I made sure to receive verbal comm.

Question 7

TMAAT you had a coworker struggling at work?

TMAAT as a Line Check Airman you had a First Officer struggling on IOE?

Answer 7

Sadyia dealing with self confidence – praise – learned communication

I learned was by observant, patient and asking the right questions I was able to boost her confidence and bridge a cultural divide. After this I tried to boost the confidence of all of the SO

Question 8

Vague: TMAAT as a mentor you thought you let someone down?
TMAT you used your influence, not your authority, to change a coworker’s approach to something.
Specific: TMMAT as a mentor at XYZ squadron you disappointed your unit?

Answer 8

Cliff reports of cliff CRM – talked to him, he said ok but I had a small doubt, later on that day he called and said your right thank you.
I learned that by being honest, having integritiy and using conflict resolution I was able to help a frined, a corworker and the team. After this when I was helping senior FOs to prepare for command to place more emphasis on the importance of his team

Question 9

you followed a policy that you did not agree with –Fuel policy
you improved safety at your organization
disagreed with company policy
you had to encourage other employees to comply with a new company guidance that you agreed with
a time you saved the company money
initiated a new program
changed a process that impacted the company
you experienced a safety issue and directly and directly influenced change
your words or actions played a critical part in realizing the organziations visions and what actions did you take
someone looked to you for expertise in solving a company problem

Answer 9

I learned that I can trust my knowledge by being assertive, effective communication we can help sovle an issue. After this I did not hesitate to bring any doubts concerns to management and they will investigate .

Question 10

Saw a rule broken safety

Answer 10

high loader blocking exit

I learned that I can trust my knowledge by being assertive, effective communication we can help sovle an issue. I have since learned that I can bring any doubts concerns to management and they will investigate .

Question 11

Saw a rule broken not involving safety –

Showed good fellowship/leadership as FO

Answer 11

capt no show

I learned that I can trust my knowledge and by taking initiative, being assertive, effective communication we could help get the flight out on time. After this I did not hesitate to take imitative

Question 12

You refused an aircraft
you had a conflict with an employee excluding crew
Tell us about a time you were rushed
You were given a task you weren’t prepared for
You deviated from a order
Pressured to break a rule
Didn’t get support from ground/other agency
You had correct someone with a bad attitude that was not in your direct chain of command

Answer 12

• no wipers

I learned that I can trust my knowledge, be assertive, use effective communication we could help get the maintain the safer. After this I did not hesitate to use effective conflict resolution at the appropriate time.

Question 13

Flew with someone you didn’t like
Stood up for somebody in the workplace
You had to work with a group of people that you didn’t get along with.
You had a difficult superior/subordinate.
You compromised your morals. – Do not judge

Answer 13

– Heisham

I learned the importance of effective conflict resolution, staying calm, debrief at the appropriate time. After this I did not hesitate use effective conflict resolution at the appropriate time.

Question 14

Capt did something non-standard
Challenged a capt decision
You disagreed with the decision of a superior.

Answer 14

• starting second engine

I learned the importance of effective conflict resolution, staying calm, debrief at the appropriate time. After this I did not hesitate use effective conflict resolution at the appropriate time.

Question 15

Made a mistake

FO challenged your Decision

Answer 15

on descent to VOCL wx changed and we checked the landing performance with auto brake 2. SO asked if I would prefer 3 and I said yes
I learned The importance of being approachable, knowledgeable and humble. After this I have always stressed the importance of speaking up during my briefings to the crew.

Question 16

FO did something non-standard  
Changed a way of doing things 
Gave criticism to FO
Mentor FO  
Integrity questioned – opened the books to show after I could sense he didn’t believe me 
Counseled a peer told a peer bad news
Kept a pilot from breaking a rule
Breakdown of CRM 
You had a difficult subordinate.
You helped a fellow employee
Went the extra mile for a fellow employee

Answer 16

• Thomas

I learned The importance of effective conflict resolution, staying calm, debrief at the appropriate time. After this I did not hesitate to use conflict resolution.

Question 17

Failed as a capt.

You lost credibility and what you did to recover.

Answer 17

-Comm. With SO about crosswind landing

I learned the importance in effective communication. After this I mad sure I fully explained what I expect.

Question 18

Failed as a leader(while FO)

Answer 18

– Tire change

I learned the importance of communication, initiative, and knowledge. After this I always crosschecked with a reference.

Question 19

Conflict with flight attendant
Failed as a leader
Gave criticism to FA
You intervened to prevent an unsafe situation
You corrected someone for doing something unsafe
You withheld information about something where the withholding of it could have caused harm.
You forgot to do something important recently.
You did less than your share and how that was received.

Answer 19

– boarding clearance while refueling

Conflict resolution promotes a cohesive work environment which in turn enhances safety and the customer experience. It requires a calm persona, patience, and effective communication.

Question 20

Conflict with pax -
Helped a pax
Customer complaint
TMAT you prevented a customer from no longer using your airline

Answer 20

PHL – DFW medicine and fragile items in bag

Conflict resolution promotes a cohesive work environment which in turn enhances safety and the customer experience. It requires a calm persona, patience, and effective communication.

Question 21

you failed a check ride
received criticism
counseled on performance
Made a decision you made that you wish you could change.
TMAT you did something unintentionally in an airplane that resulted in a bad situation
You did something unsafe and in hindsight regret it
Turned a negative into a positive

Answer 21

I learned the importance of relaying on your training, being knowledgeable, using mental checklist/pneumonics and staying calm under pressure. After this I applied the lessons learned and never failed again. I also shared with my students, 100% and IOE.

Question 22

you bent/broke a rule –
ignored an aircraft or company procedure
Broken a FAR
TMAT you accomplished something you are proud of.
A team accomplished you are proud of
TMAT you flew with a pilot you admired, and what about the experience and how he operated was good? Do you still keep in touch with him now that he’s moved on?
TMAT you went outside of standard procedures to get the job done
TMAT you worked for someone you admired and the qualities you value in that person – are these qualities you have embraced in your own leadership
You helped a customer “against” company policy.
You had to make a decision by relying on someone else.

Answer 22

Emerg into CLT

I learned the importance of teamwork and CRM and that rules are not to be broken unless we have an emerg. After this I have never broken a rule and wouldn’t unless it was for an emerg. If I have the opportunity to fly at Delta I can assure you I would not … unles…..

Question 23

your most serious inflight emergency –
You had to make a quick decision
You had to change on the fly
Describe a time there was confusion in the cockpit
There would have been a catastrophic outcome if you had not intervened.

Answer 23

Emerg. Descent SLL

I learned the importance of Teamwork and CRM. Also that a _______(stressful) situation can be made easier by using communication and delegation. After this I stressed the importance teamwork during the flight in my briefings.

Question 24

You were nervous/scared/I’ll never do that again

Answer 24

Emerg. Descent SLL

At the time I had a decompression I didn’t have time to be _____(nervous/scared/never do that again) but after we were on the ground and had time to think about what happened I realized that it was nerve racking, scary, said Ill never do that again

Question 25

Toughest decision you have made in the flight deck
Challenged your decision/authority(conflict) – dispatch didn’t think we needed extra fuel
Showed good leadership
Saved the day – by preparing, teamwork, CRM, communication
Brought 2 different groups of people together
A time you saved the day
TMAT you did something you felt was right in opposition to other forces.
You had to troubleshoot a problem in the air.

Answer 25

– LKO

I learned the importance of Teamwork and CRM. Also that a _______(stressful) situation can be made easier by using communication and delegation. After this I stressed the importance teamwork during the flight in my briefings.

Question 26

Stressful flight -
Challenged your Decision/authority – FO wanted to wait to divert
Showed good leadership
Saved the day – by preparing, teamwork, CRM, communication
Brought 2 different groups of people together
Pulled together to save the day
You had to depend on others.
Recent decision you have made
Had a high emotional situation
You had to represent your company.
You needed support for something.

Answer 26

Div to ALN

I learned the importance of Teamwork and CRM. Also that a _______(stressful) situation can be made easier by using communication and delegation. After this I stressed the importance teamwork during the flight in my briefings.

Question 27

TMAT you made a decision that impacted a peer
You had idle time on the job due to an unforeseen event (weather, mechanicals, etc.)
Knowledge of FARS, Regulations, or Operating Instructions saved the day
You made an unpopular decision.
Tell me about a time you had a major schedule change?

Answer 27

– 4 hr Hyd leak

I learned the importance of Teamwork and CRM. Also that a _______(stressful) situation can be made easier by using communication and delegation. After this I stressed the importance teamwork during the flight in my briefings.

Question 28

Tell me about your last checkride. What did you do well? What could you have done better?

Answer 28

Overall went great. We started a new type of training called EBT. The FO and I were able to make many intuitive decisions accurately and in a timely manner. One thing we could have written down SFS. I learned not to relay on my short term memory. After this I always write down with the SFS tells me.

Question 29

You were understaffed at work and what you did to make sure safety was not compromised.

Answer 29

4 cabin crew reduced to 2. SFS crosscheck the aft doors, 1 pilot will crosscheck the door with SFS
I learned the importance of Teamwork and CRM. Also that a _______(unusual) situation can be made easier by using communication and delegation. After this I stressed the importance teamwork during the flight in my briefings.