Therapeutic Relationship Flashcards
Social Worker Roles
Advocate Broker Change Agent Counselor Mediator
Advocate
Champion the rights of others with the goal of empowering the client system being served
Speak on behalf of clients when others will not listen or when clients are unable to do so
Particular responsibility to those disempowered by society
Broker
Responsible for identifying, locating, and linking client systems to needed resources in a timely fashion
Identify and assess needs
Assist in choosing most appropriate service options
Assist in negotiating terms of service delivery
Concerned with quality, quantity, and accessibility of services
Change Agent
Participates as part of a group seeking to improve or restructure some aspect of service provision
Identify problem, solicit input, and plan for change
Shift the focus of institutional resources to meet identified goals
Counselor
Focuses on improving social functioning
Help client articulate needs, clarify their problems, explore resolution strategies, and apply intervention strategies
Develop and expand the capacities of client systems to deal with problems more effectively
Empower clients by affirming personal strengths and capacities
Mediator
Dispute resolution
Intervene in disputes to help find compromises, reconcile differences, and reach mutually satisfying agreements
Neutral stance
Empathic Understanding
Nonjudgmental and accepting; view clients with POSITIVE REGARD (worthy of care, strengths)
Helping is based on acceptance of clients situation and ability for them to make changes only if desired; must understand and accept difficulties encountered trying to meet needs
Must always meet a client where they are at; stay attuned throughout; openness to change
Responses encourage more rational discussion and sets stage for problem solving
Helpful in engaging client’s whom have learned to cope with distressing feelings by becoming angry and/or violent
Nonverbal Communication Techniques
Silence - demonstrates acceptance of feelings
Facial Expressions - direct eye contact (culturally appropriate), warmth and concern reflected
Posture & Gestures - appropriate arm movement and attentive gestures, open body language
Verbal Communication Techniques
Active Listening - engaged body language, nodding, comments on clients statements, open-ended questions, statements that show listening is occurring
Questioning - use of open and closed (yes or no) formats to get relevant information in a nonjudgmental manner
Clarifying - questioning and restating clients ideas and thoughts to ensure full understanding
Reflecting/Validating - show empathetic understanding of problems; assist client in understanding negative thought patterns
Paraphrasing - rephrase what client has said to join together information
Reframing - show client different perspectives and ideas that can help to change negative thinking patterns and promote change
Congruence
Matching of awareness and experience with communication
Client is able to express themselves
Communication is reflective of feelings
One-on-One Feedback
Individual, face-to-face, feedback delivered to another
Intragroup Feedback
Individuals in a group provide feedback to the group and/or members
Group-to-Group Feedback
Takes place between two groups that are working together
May be one or both directions
Consultative Feedback
Individual or group serves as formal or informal consultant to another
Expertise may be more acceptable
360 degree Feedback
Involves feedback from all directions
Supervisors, peers, subordinates, community, etc
Reflects multiples viewpoints and provides complete picture
