Theme 1 Topic 5 - Recruitment, Selection & Training

Question 1

Define Recruitment and Selection

Answer 1

Filling in job vacancies by defining the job, attracting suitable candidates and selecting those best suited to fill it

Question 2

Define Labour Turnover

Answer 2

The number of staff leaving the business as a % of the number employed

Question 3

Define Training

Answer 3

Work-related education, when employees learn new skills or develop the skills which they already possess

Question 4

Define Induction Training

Answer 4

Familiarises employees with key aspects of their jobs and their employer e.g. health and safety policies and payment arrangements

Question 5

What does induction training aim to do?

Answer 5

Make employees as fully productive as soon as possible

Question 6

Define Off the Job Training

Answer 6

Employees leave their normal place of work to receive training, either within the firm or by using an external organisation e.g. college or university

Question 7

Define On the Job Training

Answer 7

Employees acquire or develop skills without leaving their usual workplace e.g. being guided through an activity by a more experienced member of staff

Question 8

Define Job Description

Answer 8

Related directly to the nature of the position rather than the person required to fill it

Question 9

Define Person Specification

Answer 9

Relates to the abilities, qualifications and qualities required

Question 10

What are three examples of things on a job description?

Answer 10

Title of the post, Who to report to/who responsible for, Details of main tasks/duties

Question 11

What are three examples of things on a person specification?

Answer 11

Necessary skills/experience, Education/professional skills required, Suitable personality

Question 12

Define Internal Recruitment

Answer 12

Filling a job vacancy by selecting a person who is already employed in the business

Question 13

Define External Recruitment

Answer 13

Filling a job vacancy by someone who isn’t already employed, from outside the business

Question 14

What are three benefits of internal recruitment?

Answer 14

Employees are already known, Promotion opportunities can motivate, Recruitment process is usually quicker

Question 15

What are three drawbacks of internal recruitment?

Answer 15

May reduce the amount of new ideas, Leaves a vacancy elsewhere in the business to be filled, Not always possible due to firm size etc.

Question 16

What are four examples of selection methods?

Answer 16

Interviews, Testing skills, Personality, Assessment centres

Question 17

What are two things the best selection method may depend on?

Answer 17

Type of job and number of people

Question 18

What are three examples of reasons a business may need to train employees?

Answer 18

Changes in law, When an employee is promoted, New technology implemented

Question 19

What are three benefits of training?

Answer 19

Increases labour productivity, Makes employees more flexible, Can give the business a good reputation and make it easier to recruit more employees in the future

Question 20

What are three advantages of on the job training?

Answer 20

Skills can be learned while carrying out jobs, Learn in the real work environment, Gain experience dealing with tasks and challenges of a normal working day

Question 21

What are three disadvantages of on the job training?

Answer 21

Productivity of the trainer is unlikely to be high compared to normal, Relies on having suitable employees to carry out training, Mistakes will have impacts on real customers

Question 22

What are three advantages of off the job training?

Answer 22

Mistakes don’t impact real customers, Practice first is advisable for dangerous activities, Less stressful as not dealing with real customers

Question 23

What are three disadvantages of off the job training?

Answer 23

Can be more time consuming, Employees are not producing any real output during training, Training scenarios may not reflect real challenges