The Consumer

Question 1

What is a consumer?

Answer 1

A consumer is someone who buys/uses a good/service

Question 2

What are goods?

Answer 2

Goods are things that can be bought or sold

Question 3

What is a service

Answer 3

A service is an action done in exchange for money

Question 4

Name 2 goods

Answer 4

Food
Clothes

Question 5

Name 2 services paid for by tax

Answer 5

Postal service
Health services

Question 6

Name 2 services paid for by consumer.

Answer 6

Plumbing
Hairdressing

Question 7

Consumer rights

Answer 7

Right to honest + truthful info
Right to choose
Right to redress
Right to value for money
Right to safety

Question 8

Informed consumers

Answer 8

Know how to complain about faulty goods
Shop wisely
Get value for money
Understand consumer laws
Make good decisions regarding goods/services

Question 9

Consumer responsibilities

Answer 9

♡To know your rights
♡To educate yourself about consumer laws
♡To be informed about goods/services
♡To read labels + follow manufacturers instructions
♡To complain when you feel that consumer laws haven’t been followed
♡Keep all guarantees+receipts

Question 10

Qmark

Answer 10

Made in Ireland
Of high standard
Services/goods

Question 11

Guaranteed Irish

Answer 11

Made in Ireland
Goods of high quality

Question 12

NSAI

Answer 12

Goods + Services of high standards

Question 13

Woolmark

Answer 13

100% wool

Question 14

Name 2 consumer laws

Answer 14

Consumer protection act (2007)
Sale of goods and supply of services act (1980)

Question 15

Consumer protection act (2007)

Answer 15

Protects consumer from false information

Question 16

Sale of goods and supply of services act (1980)

Answer 16

Merchantable quality
Fit for purpose
As described
Conform to sample