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Sgt test > Supervision > Flashcards

Supervision Flashcards

1
Q

The most important qualifications of a supervisor is to be able to to

A

“get the job done” and Supervise Effectively

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2
Q

If subordinate makes a suggestion, you should

A

show respect and consideration for it whether or not it is valuable

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3
Q

Alcoholic officers should be

A

identified and encouraged to seek treatment

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4
Q

Most commonly abused drug is

A

alcohol

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5
Q

You know you’re a good boss when

A

subordinates come to you for advice as the need arises.

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6
Q

Troops will comply more readily if you are

A

positive rather than negative

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7
Q

Some psychological ailments can be dealth with through the process of

A

Catharsis - Taking things out in a permissive atmosphere.

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8
Q

As a boss, review daily activity problems so that you can better

A

direct subordinates

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9
Q

it is a problem if a problem drinker’s issue is not noticed

A

at early stages

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10
Q

Subordinates should be supervised more closely when

A

dangerous job is involved

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11
Q

If you’re in command and you see Desk Sergeant gone and Desk is unattended, then you should

A

cover it yourself until sergeant returns.

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12
Q

A recruit officer who is a “community relations” genius is assigned to cover School Crossings and he is dissatisfied. He should

A

accept the assignment and perform to the best of his ability.

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13
Q

If you admit to your errors, then

A

subordinates will more readily admit to their own

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14
Q

It is important for a supervisor to have

A

the ability to stimulate subordinates’ interest in work

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15
Q

When one of your long-time subordinate supervisors is retiring and seems to be “coasting”, you should

A

talk to him about it

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16
Q

When a subordinate comes to you with a suggestion that you KNOW will not work, you should

A

praise his effort, but reject the suggestion. *Not the same question that tells you there is a special unit that evaluates suggestions

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17
Q

It is NOT improper for a supervising investigator to meet with investigators on a

A

daily basis to discuss progress of an important case

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18
Q

Deny day off request from sergeant during busy period when

A

two other sergeants are already excused

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19
Q

Supervisors should possess

A

human relations skills

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20
Q

If female officer informs you that her partner’s wife is annoyed over the fact that her husband has a female partner, you should

A

tell the female officer to act professionally.

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21
Q

To avoid community discontent ie car stops, a supervisor should

A

supervise car stops and make necessary changes.

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22
Q

A “loner” police officer can become a TEAM PLAYER if there are

A

COMMON GOALS

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23
Q

you have a “loner” police officer working for you

A

minimize his impact on the unit and continue to encourage his efforts

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24
Q

Check available records to determine if your troops are

A

performing as they SHOULD

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25
Q

If you suspect that some, but not all, of the members of your squad are not performing properly, you should

A

make a general statement about poor performance without singling out any individuals.

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26
Q

A non-emergency call when all patrol units are busy, tell the caller

A

a unit will respond ASAP and then ensure that a unit is assigned

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27
Q

If Sergeant Mullins permits subordinates from another sergeant’s squad to come to him for advice, this may violate

A

Unity of Command - NOT good for the department

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28
Q

If you are going to inspect PO Burke’s reports, you should

A

do it in a timely fashion

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29
Q

If one of your subordinates wants to give you info that she wants you to keep strictly confidential you should

A

NOT DO IT - it could involve misconduct

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30
Q

The type of supervision a police officer receives can

A

impact on his performance

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31
Q

Over familiarity between you and a subordinate may result in a

A

appearance of favoritism

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32
Q

If you direct a subordinate to leave a report on your desk and he doesn’t comply, you should

A

find out why

33
Q

If you subordinates seek out another police officer for advice, Do Not

A

interfere unless it creates a problem.

34
Q

Nosy Newsie wants story about series of recent killings, and he wants to interview now! You should

A

Tell him he must wait until your current investigation is concluded.

35
Q

You are promoted to CAPTAIN and you take over a unit your CHIEF used to supervise. Chief says, “here’s the way I did it”. Your style of supervising is different. You should

A

Do it the Chief’s way until you have a chance to evaluate.

36
Q

Recognize subordinates for jobs well done to keep them

A

motivated

37
Q

If one of your officers is to learn a new procedure - you should

A

correct him when he makes a mistake and praise him for good work

38
Q

When you observe a subordinate giving improper instructions to a group of officers, you should

A

correct him right away in a way that won’t embarass him

39
Q

Prior to conducting an INTERVIEW, you should

A

inform the member of the purpose of the interview.

40
Q

When you are assigned to a new unit, you should

A

determine your authority and responsibility

41
Q

While you can be friends with subordinates, over-familiarity may appear

A

to be favoritism

42
Q

Supervisors should remind subordinates that is is a police function to enforce laws whether or not the subordinates agree with

A

the law or the effectiveness of the enforcement.

43
Q

When you observe a subordinate improperly search a prisoner, you should

A

immediately direct the subordinate to conduct a proper search

44
Q

When a subordinate routinely gets the job done and corrects his own mistakes, the supervisor should

A

acknowledge the employee’s good work

45
Q

When a subordinate comes to you with a serious problem and has good reason not to go to his immediate supervisor, you should

A

look into it

46
Q

Use the informal leaders to get the job done as long as

A

their status doesn’t undermine yours

47
Q

When one of your capable subordinates suddenly seems to be performing poorly, it is possible that he is experiencing

A

personal problems

48
Q

A supervisor’s SPAN OF CONTROL is most influenced by

A

the skills and experience of the officers to be supervised.

49
Q

If you are a new supervisor, your new staff will have confidence in you and will support you if your treatment of them is

A

FAIR and IMPARTIAL

50
Q

When an employee, who constantly starts rumors and causes dissension among other employees, is being transferred to another unit, the supervisor should

A

inform the supervisor of the unit, the employee is being transferred to, of the employees known behavior

51
Q

If you receive info that an employee, that is being transferred to you, has a reputation for spreading rumors, you should

A

not act until you observe the behavior.

52
Q

You have an officer on temporary assignment working for you, you should

A

minimize his impact on the unit and encourage his efforts

53
Q

When a subordinate, who does not work directly for you, comes to you to complain about the workload HIS BOSS has assigned to him, you should

A

tell him to talk to his boss

54
Q

When selecting a subordinate for an assignment,

A

motivation comes before skill/ability because a subordinate that doesn’t want to do the job is not likely to fully apply his skills/abilities

55
Q

You are asking one of your subordinates for information and he seems to get visibly upset, you should

A

ASK him why, or should EXPLAIN why you need info.

56
Q

When a subordinate makes a suggestion and you discuss it with him, and ask him to fully explain it to you, he will feel

A

that he is treated FAIRLY.

57
Q

When a police officer complains to the Lt that her sergeant will not listen to her when she says her co-workers continually call her a “bitch”, The Lt should

A

speak with the sergeant

58
Q

Boss should put aside a regular period of time for

A

answering non-emergency questions of his subordinates

59
Q

If a resident within your command complains about wild teenage parties, one of your first actions should be to

A

interview the resident.

60
Q

If a news reporter telephones you to obtain a statement ie news article, and you have not received the official report, you should

A

advise the reporter that you do not have sufficient information to make a comment

61
Q

Cops taking their meal together, outside of jurisdiction - tell them

A

to stop. When possible - warnings come before formal discipline

62
Q

As a supervisor you will have to use your interpersonal skills to change

A

the ideas of the unit

63
Q

When your subordinate scored better than you on the promotional exam, you should

A

treat him like everyone else and use his expertise

64
Q

If subordinates are permitted to go over the head of their immediate boss, they will not

A

believe their immediate boss’ decisions to be final

65
Q

Inspect reports in

A

a timely fashion

66
Q

It is important for a supervisor to have the ability to

A

stimulate subordinates’ interest in work

67
Q

Analyze the facts is the first step to take in

A

solving a problem - A DIME problem solving

68
Q

The most important reason to keep personal equipment in good condition is

A

that it will be ready to use for its intended purpose

69
Q

When one supervisor’s decision creates a problem for another supervisor of equal rank, they should

A

meet to discuss the situation and propose a solution to their boss

70
Q

What is the most important factor for the BOSS to sustain the confidence of subordinates in his leadership abilities?

A

How he conducts himself on the job

71
Q

If an officer has disregarded a safety regulation, you should

A

Get the facts is always is a good way to go

72
Q

Control process includes

A

personnel inspections, reviewing reports, and employee performance evaluations

73
Q

When you have two good workers who are not friendly with other members of the unit, you should

A

do nothing unless it poses a problem

74
Q

When work errors are occurring, you should

A

supervise closely and correct errors as they occur.

75
Q

When you overhear officers complain that your show favoritism, you should

A

determine the possible reasons for their feelings

76
Q

Most important objective of the supervisor is to

A

achieve department goals

77
Q

It is ok for your subordinates to

A

disagree about how to solve a problem

78
Q

When several supervisors have reported that a cop is acting neurotic, you should

A

send the cop to department physician

79
Q

If a boss demands blind obedience from his cops, then he won’t

A

get feedback to make proper decisions

Sgt test (18 decks)

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