Supervision

Question 1

The most important qualifications of a supervisor is to be able to to

Answer 1

“get the job done” and Supervise Effectively

Question 2

If subordinate makes a suggestion, you should

Answer 2

show respect and consideration for it whether or not it is valuable

Question 3

Alcoholic officers should be

Answer 3

identified and encouraged to seek treatment

Question 4

Most commonly abused drug is

Answer 4

alcohol

Question 5

You know you’re a good boss when

Answer 5

subordinates come to you for advice as the need arises.

Question 6

Troops will comply more readily if you are

Answer 6

positive rather than negative

Question 7

Some psychological ailments can be dealth with through the process of

Answer 7

Catharsis - Taking things out in a permissive atmosphere.

Question 8

As a boss, review daily activity problems so that you can better

Answer 8

direct subordinates

Question 9

it is a problem if a problem drinker’s issue is not noticed

Answer 9

at early stages

Question 10

Subordinates should be supervised more closely when

Answer 10

dangerous job is involved

Question 11

If you’re in command and you see Desk Sergeant gone and Desk is unattended, then you should

Answer 11

cover it yourself until sergeant returns.

Question 12

A recruit officer who is a “community relations” genius is assigned to cover School Crossings and he is dissatisfied. He should

Answer 12

accept the assignment and perform to the best of his ability.

Question 13

If you admit to your errors, then

Answer 13

subordinates will more readily admit to their own

Question 14

It is important for a supervisor to have the ability to

Answer 14

stimulate subordinates’ interest in work

Question 15

When one of your long-time subordinate supervisors is retiring and seems to be “coasting”, you should

Answer 15

talk to him about it

Question 16

When a subordinate comes to you with a suggestion that you KNOW will not work, you should

Answer 16

praise his effort, but reject the suggestion. *Not the same question that tells you there is a special unit that evaluates suggestions

Question 17

It is NOT improper for a supervising investigator to meet with investigators on a

Answer 17

daily basis to discuss progress of an important case

Question 18

Deny day off request from sergeant during busy period when

Answer 18

two other sergeants are already excused

Question 19

Supervisors should possess

Answer 19

human relations skills

Question 20

If female officer informs you that her partner’s wife is annoyed over the fact that her husband has a female partner, you should

Answer 20

tell the female officer to act professionally.

Question 21

To avoid community discontent ie car stops, a supervisor should

Answer 21

supervise car stops and make necessary changes.

Question 22

A “loner” police officer can become a TEAM PLAYER if there are

Answer 22

COMMON GOALS

Question 23

you have a “loner” police officer working for you

Answer 23

minimize his impact on the unit and continue to encourage his efforts

Question 24

Check available records to determine if your troops are

Answer 24

performing as they SHOULD

Question 25

If you suspect that some, but not all, of the members of your squad are not performing properly, you should

Answer 25

make a general statement about poor performance without singling out any individuals.

Question 26

A non-emergency call when all patrol units are busy, tell the caller

Answer 26

a unit will respond ASAP and then ensure that a unit is assigned

Question 27

If Sergeant Mullins permits subordinates from another sergeant's squad to come to him for advice, this may violate

Answer 27

Unity of Command - NOT good for the department

Question 28

If you are going to inspect PO Burke's reports, you should

Answer 28

do it in a timely fashion

Question 29

If one of your subordinates wants to give you info that she wants you to keep strictly confidential you should

Answer 29

NOT DO IT - it could involve misconduct

Question 30

The type of supervision a police officer receives can

Answer 30

impact on his performance

Question 31

Over familiarity between you and a subordinate may result in a

Answer 31

appearance of favoritism

Question 32

If you direct a subordinate to leave a report on your desk and he doesn't comply, you should

Answer 32

find out why

Question 33

If you subordinates seek out another police officer for advice, Do Not

Answer 33

interfere unless it creates a problem.

Question 34

Nosy Newsie wants story about series of recent killings, and he wants to interview now! You should

Answer 34

Tell him he must wait until your current investigation is concluded.

Question 35

You are promoted to CAPTAIN and you take over a unit your CHIEF used to supervise. Chief says, "here's the way I did it". Your style of supervising is different. You should

Answer 35

Do it the Chief's way until you have a chance to evaluate.

Question 36

Recognize subordinates for jobs well done to keep them

Answer 36

motivated

Question 37

If one of your officers is to learn a new procedure - you should

Answer 37

correct him when he makes a mistake and praise him for good work

Question 38

When you observe a subordinate giving improper instructions to a group of officers, you should

Answer 38

correct him right away in a way that won't embarass him

Question 39

Prior to conducting an INTERVIEW, you should

Answer 39

inform the member of the purpose of the interview.

Question 40

When you are assigned to a new unit, you should

Answer 40

determine your authority and responsibility

Question 41

While you can be friends with subordinates, over-familiarity may appear

Answer 41

to be favoritism

Question 42

Supervisors should remind subordinates that is is a police function to enforce laws whether or not the subordinates agree with

Answer 42

the law or the effectiveness of the enforcement.

Question 43

When you observe a subordinate improperly search a prisoner, you should

Answer 43

immediately direct the subordinate to conduct a proper search

Question 44

When a subordinate routinely gets the job done and corrects his own mistakes, the supervisor should

Answer 44

acknowledge the employee's good work

Question 45

When a subordinate comes to you with a serious problem and has good reason not to go to his immediate supervisor, you should

Answer 45

look into it

Question 46

Use the informal leaders to get the job done as long as

Answer 46

their status doesn't undermine yours

Question 47

When one of your capable subordinates suddenly seems to be performing poorly, it is possible that he is experiencing

Answer 47

personal problems

Question 48

A supervisor's SPAN OF CONTROL is most influenced by

Answer 48

the skills and experience of the officers to be supervised.

Question 49

If you are a new supervisor, your new staff will have confidence in you and will support you if your treatment of them is

Answer 49

FAIR and IMPARTIAL

Question 50

When an employee, who constantly starts rumors and causes dissension among other employees, is being transferred to another unit, the supervisor should

Answer 50

inform the supervisor of the unit, the employee is being transferred to, of the employees known behavior

Question 51

If you receive info that an employee, that is being transferred to you, has a reputation for spreading rumors, you should

Answer 51

not act until you observe the behavior.

Question 52

You have an officer on temporary assignment working for you, you should

Answer 52

minimize his impact on the unit and encourage his efforts

Question 53

When a subordinate, who does not work directly for you, comes to you to complain about the workload HIS BOSS has assigned to him, you should

Answer 53

tell him to talk to his boss

Question 54

When selecting a subordinate for an assignment,

Answer 54

MOTIVATION comes before skill/ability because a subordinate that doesn't want to do the job is not likely to fully apply his skills/abilities

Question 55

You are asking one of your subordinates for information and he seems to get visibly upset, you should

Answer 55

ASK him why, or should EXPLAIN why you need info.

Question 56

When a subordinate makes a suggestion and you discuss it with him, and ask him to fully explain it to you, he will feel

Answer 56

that he is treated FAIRLY.

Question 57

When a police officer complains to the Lt that her sergeant will not listen to her when she says her co-workers continually call her a "bitch", The Lt should

Answer 57

speak with the sergeant

Question 58

Boss should put aside a regular period of time for

Answer 58

answering non-emergency questions of his subordinates

Question 59

If a resident within your command complains about wild teenage parties, one of your first actions should be to

Answer 59

interview the resident.

Question 60

If a news reporter telephones you to obtain a statement ie news article, and you have not received the official report, you should

Answer 60

advise the reporter that you do not have sufficient information to make a comment

Question 61

Cops taking their meal together, outside of jurisdiction - tell them

Answer 61

to stop. When possible - warnings come before formal discipline

Question 62

As a supervisor you will have to use your interpersonal skills to change

Answer 62

the ideas of the unit

Question 63

When your subordinate scored better than you on the promotional exam, you should

Answer 63

treat him like everyone else and use his expertise

Question 64

If subordinates are permitted to go over the head of their immediate boss, they will not

Answer 64

believe their immediate boss’ decisions to be final

Question 65

Inspect reports in

Answer 65

a timely fashion

Question 66

It is important for a supervisor to have the ability to

Answer 66

stimulate subordinates' interest in work

Question 67

Analyze the facts is the first step to take in

Answer 67

solving a problem - A DIME problem solving

Question 68

The most important reason to keep personal equipment in good condition is

Answer 68

that it will be ready to use for its intended purpose

Question 69

When one supervisor's decision creates a problem for another supervisor of equal rank, they should

Answer 69

meet to discuss the situation and propose a solution to their boss

Question 70

What is the most important factor for the BOSS to sustain the confidence of subordinates in his leadership abilities?

Answer 70

How he conducts himself on the job

Question 71

If an officer has disregarded a safety regulation, you should

Answer 71

Get the facts is always is a good way to go

Question 72

Control process includes

Answer 72

personnel inspections, reviewing reports, and employee performance evaluations

Question 73

When you have two good workers who are not friendly with other members of the unit, you should

Answer 73

do nothing unless it poses a problem

Question 74

When work errors are occurring, you should

Answer 74

supervise closely and correct errors as they occur.

Question 75

When you overhear officers complain that your show favoritism, you should

Answer 75

determine the possible reasons for their feelings

Question 76

Most important objective of the supervisor is to

Answer 76

achieve department goals

Question 77

It is ok for your subordinates to

Answer 77

disagree about how to solve a problem

Question 78

When several supervisors have reported that a cop is acting neurotic, you should

Answer 78

send the cop to department physician

Question 79

If a boss demands blind obedience from his cops, then he won't

Answer 79

get feedback to make proper decisions