Communication

Question 1

Group discussions give participants an opportunity to

Answer 1

share ideas and experiences in a learning situation

Question 2

TIMING is important in

Answer 2

written communications
*Too late –> no good

Question 3

What should opening statement be in a reply to a citizens request that must be denied?

Answer 3

Careful consideration has been given

Question 4

If you overhear subordinates discussing something your boss told you as confidential, you should

Answer 4

tell your Bossl
ie. if you are chief and Mayor told you to keep it confidential

Question 5

Discussing problems at a staff meeting is

Answer 5

OK. Subordinates will better understand

Question 6

Reports to your boss, from subordinates, should be

Answer 6

BASED on the information reported to you. Report all RELEVANT info

Question 7

What should you do if a subordinate insists on doing a tasks the wrong way

Answer 7

Stay calm and explain the correct way

Question 8

What should you do if a cop is always giving BAD information to others?

Answer 8

Shut him up!

Question 9

What is the most important skill a supervisor should have?

Answer 9

Ability to communicate…more than ability to motivate

Question 10

What 2 skills are most important to a good supervisor

Answer 10

Interpersonal Communication and Human Relations

Question 11

What should you do if a subordinate constantly misinterprets orders?

Answer 11

Have them repeat the orders in their own words.

Question 12

What happens when someone in the chain-of-command is by-passed by an order

Answer 12

the person who SHOULD have the information may not have it.

Question 13

When reporters press you for info, you should tell them

Answer 13

the matter is being investigated.

Question 14

Standardized reporting procedures facilitates getting info from

Answer 14

FIELD to HEADQUARTERS

Question 15

Informal communications may not be

Answer 15

accurate - not a good way to issue orders

Question 16

Subordinate who disagrees with your ideas and says they are a waste of time should

Answer 16

be asked to explain their opposition

Question 17

You are asking subordinates for information and he seems to get visibly upset - you should

Answer 17

Ask Why he feels that way or EXPLAIN why you’re asking the information

Question 18

When you submit reports to your boss based on info from you subordinates, you should give your boss

Answer 18

all relevant and important information

Question 19

When your subordinates filter information to you, you should

Answer 19

review your manner of communication

Question 20

Morale will be higher if your communications with subordinates are

Answer 20

open and accurate

Question 21

When important information must be forwarded to another boss, it should be done

Answer 21

FACE TO FACE at shift changing time

Question 22

If a supervisor FILTERS an order given to him by Chief, what can happen?

Answer 22

Rumors

Question 23

When you submit a report you don’t

Answer 23

open with an explanation of WHY you’re submitting the report

Question 24

What do you do if a subordinate always makes negative comments about a new procedure and his comments are disruptive?

Answer 24

Privately tell him to stop

Question 25

If subordinates are FILTERING information to you, consider

Answer 25

that your communication with them may be at fault.

Question 26

For coordination to be effective, it must occur

Answer 26

at all organizational levels to prevent disharmony.

Question 27

The essential activity of coordination can best be accomplished through

Answer 27

Direct communication.

Question 28

To assure that your written communications are effective you should

Answer 28

logically organize info and write in a simple style

Question 29

Best way to deal with rumors is to

Answer 29

keep your subordinates informed *Facts Kill Rumors

Question 30

Coordination of effort that is difficult in a task force setting can best be achieved through

Answer 30

regular and direct communication

Question 31

When a supervisor bypasses the formal channels of communication, it is possible that

Answer 31

everyone who should be informed may not get the message - not good.

Question 32

What kills RUMORS

Answer 32

FACTS/INFORMATION

Question 33

Important information from one tour to the next tour should be given when?

Answer 33

IN PERSON from the off going boss to the oncoming boss (aka shift change)

Question 34

**If your boss gives you some information and tells you not to discuss it with others (confidential), you should

Answer 34

tell your boss if you overhear your subordinates discussing the same info

Question 35

When you discuss something that is confusing at a staff meeting, you will get subordinates to

Answer 35

better understand

Question 36

The best indication of efficient communication within a department is

Answer 36

each employee of the department knows what he or she is supposed to do and how to do it.

Question 37

Giving correct information to first-line supervisors will prevent

Answer 37

RUMORS

Question 38

Encourage your subordinates to follow rules or regulations by

Answer 38

explaining reasons for the rules and regulations

Question 39

Staff meetings are useful in passing on

Answer 39

new information, such as a new law, and discussing it's impacts.