Administration/Management Flashcards
1
Q
At higher levels of authority
A
the work becomes more diverse and the number of employees who can be effectively supervised lessens
2
Q
Work periodically with subordinates who have frequent public contacts to
A
find out how the public reacts to policies and procedures
3
Q
Most important in making crisis intervention a successful tool is
A
establishing working relation between police and other agencies.
4
Q
Index of Enforcement defined as
A
the specific application at a given location of enforcement action against an identified violation that is causing accidents. AKA Selective Enforcement
5
Q
Physical working conditions add
A
only temporary job satisfaction.
6
Q
longer lasting job satisfaction is created from
A
Recognition, job enrichment, and decision making
7
Q
Chiefs must confer with
A
Commanding officers. *Time must be set aside , regularly, for answering questions and for COs to raise issues
8
Q
It is appropriate for a staff officer to bypass the chain of command when
A
When a member of a staff unit needs information from a line officer for a study
9
Q
When support of staff is needed for solution to a problem, the boss should
A
form a committee to reach a decision rather than make a personal decision
10
Q
Control steps in the administrative process can be justified when
A
the control will save more money or effort than it costs
11
Q
a newly appointed administrator must
A
gain knowledge of objectives to be attained by his agency
12
Q
Most important police division is
A
PATROL
13
Q
Do what’s best for the
A
PD and Public
14
Q
Voluntary compliance to traffic regulation is
A
desirable
15
Q
The public will comply with regulations if
A
they understand why a regulation was instituted.
16
Q
Record keeping is a tool to help
A
accomplish objectives
17
Q
Responsibility and Authority go
A
hand in hand
18
Q
Civilian employees free
A
sworn officers to do police work
19
Q
when work output of good unit falls after computers are put in,
A
the system may be no good
20
Q
Before implementing a new detail within your agency be sure
A
the resources are there to accomplish it
21
Q
How often should PD re-assess and revise patrol
A
annually
22
Q
Who has the greatest impact on work environment?
A
First-line supervisor
23
Q
Police officers assigned to permanent beats gain
A
intimate knowledge of conditions on the beat
24
Q
Establishing community goals is not
A
a function of the patrol force
25
When selecting new members of a special team, it is ok to
ask a more experienced supervisor for help
26
Public exposure with church and community groups
drug problems present good opportunity for an exchange of ideas about progress
27
If it is REQUIRED that suggestions be routed from supervisor to a unit which evaluates them for "merit awards",
forward the suggestion even though similar ones have proven to be unworkable in the past. *Not the same if you know it won't work.
28
Improper street action comes about because
supervision is weak
29
If you are in command and are ordered to start foot patrol, which you have neither funds nor personnel then
explain to governing body and request their assistance.
30
If new downtown parking regulations meet with general opposition,
try to find out if public understands their purpose.
31
Before making assignment to a community relations unit,
find out whether the proposed members want the job.
32
If the reasons for a rule is known
respect for the rule is easier to maintain
33
Probably the most important administrative function of an administrator is the
Selection of Personnel
34
For efficient operation, you, as the unit supervisor, should
hold frequent meetings with subordinates to discuss common problems.
35
Long-range goals can be modified as
conditions change
36
When checking accident statistics, you should determine
what offense, where committed, when committed. *These statistics will support SELECTIVE ENFORCEMENT.
37
When you want to establish a new program within your unit, you should
check with your boss to see if its ok
38
Turnover is not always bad, it may provide
opportunity for others
39
A steady post is more efficient than a
rotating assignment
40
It is important for supervisors to review crime activity so
as to be better able to direct officers to areas of need.
41
If you request $5k for a project and only get $3k...
make do with the $3k
42
selective enforcement is to reduce accidents but can also be
a reduction of serious accident involving SPI or death
43
In planning for patrol, street miles are more important than
square miles
44
When overlapping shifts are used during peak activity
beat responsibility is difficult to maintain
45
If a sergeant has a great idea to improve efficiency, but department procedures have to be change, the sergeant must
go to his boss
46
Implement good suggestions if all of your staff agrees its good even if
there is one holdout
47
A good reason to assign police officer to the same department vehicle is to
adhere to maintenance schedule
48
Most important step in internal public relations program is
training of officers
49
External development of a PR program, most important is
New Media Relations
50
What is the most serious department problem caused by a sergeant's open door policy?
subordinates from other units go to for advice
subordinates from other units complain about their boss
*An open door policy could result in lower ranking bosses being left out of the loop
51
If business owners complain of prostitution and investigation does support claim...
consult with owners about investigation and determine their goals
52
a sergeant that was promoted from the same squad he used to work should be
transferred
53
a budget must be
justified. explain if expenditure needs to be increased.
54
Determine vacation scheduling by considering
available manpower
55
when management recognizes labor unions
the unions may challenge personnel decisions
56
when a key secretarial staff member wants a 4-6 month sabbatical, notify
Human Resources
57
Before starting a new Juvenile Unit in your department, make sure
you have Authority and Resources
58
When community residents are upset ie: hanky panky, its ok to increase
patrols and enforcement and to meet with college officials - Do Not Issue a Press Release!
59
When a serious and dangerous condition erupts ie college students, make sure you have
enough manpower to deal with it
60
If a sergeant is having problems supervising cops he has worked with then
Transfer him
61
when your subordinates understand why a procedure is used,
their performance will improve
62
if the public understands why a regulation was instituted then
they will comply
63
If there are common problems ie. work, then
hold a meeting with subordinates
64
When overlapping shifts are used, be concerned with
Post/Sector Responsibility
65
For proper use of K-9 unit, cops should know
when to ask K-9 to respond
66
An intangible reason for patrol staffing is
Crime PREVENTION
67
Top Boss shouldn't be engaged in negotiations with unions, so he should
send a representative because negotiations could become hostile
68
When your officers work with and for another agency,
coordination of effort is facilitated
69
When there are two hostile groups within your agency,
bring them together to solve their problems
70
When an experienced supervisor is against a NEW procedure,
implement it on a TRIAL basis
71
When estimating the number of officers required for a program, consider
the type and volume of work to be performed
72
When subordinates are given the opportunity to take part in decision making, they will
more readily comply with the decision, thereby increasing interest and control over the work.
73
When looking into an increase in use of force incidents, you should
analyze reports to determine the cause. *Always get the facts first
74
It is important for supervisors to review crime reports to
better direct officers to areas of need
75
Inter-Agency cooperation can develop
Suspect ID Programs and foster SHARING. *Coordination of effort is a concept that applies internally and externally.
76
Patrol forces will be depleted/marginalized if everything to be done requires
a Specialist
77
Sector borders should be established so that they
represent so far as possible an equal share of the workload
78
Documenting budget expedintures in a current year will
aid the development of the next year's budget
79
When the nature of your unit's work demands that assignment to be made on a daily basis, it is important for you to have a
good understanding of the details of this work.
80
If all of the officers in your unit are inexperienced and need frequent instruction, you may need to
know the details of the work in order to train (Explain, Demonstrate, etc) them.
81
When a department deploys more of it's resources in the wealthier area of the community, as opposed to area of need, this creates a
problem ie. enlisting support for the department.
82
The attitude and conduct of the individual officer on patrol will
contribute most to shaping public opinion of the department.
83
A problem with negotiating a LABOR-MANAGEMENT CONTRACT can be
the vagueness of the contract leading to differing interpretations.
84
Appropriate placement of subordinates (AKA Job Placement) will
contribute to the overall efficiency of the officers in the department
85
A Primary budget responsibility (of the Chief of Management) is to make sure that
expenditures don't exceed the budget.
*Another is to monitor the attainment of program objective.
86
If there is a sudden increase in double parking on the street where there are many stores, ask the
patrol officers who cover that post to find out WHY.
87
If there is an increase in officer involved motor vehicle accidents, then you should
analyze reports to determine the cause and nature (Facts First)
88
Before starting a new community relations program in your department, make sure you have
the authority to do so. If you don't know if you have authority, then ask your boss.
89
Good things to include in a prisoner property procedure are
Two officers, detailed description of the property, and a signed receipt
90
In order to determine the chronological distribution of personnel,
the average percentage of police need must be determined by hour of the day and day of the week. OK to do it Quarterly.
91
As a police manager you should know that the primary objective during the execution of a budget is to
determine whether or not goals have been achieved during the budget period.
92
The department budgetary process begins at the
first-line supervisor
93
If your department experiences a high level of turnover, this may mean that
more time and money may be required to get and train new officers.
94
What should be done if a procedural step is required by department, but is not being done and there is no effect?
the step needed should be determined if it needs to continue
95
A good source of data for analyzing highway safety are
accident investigations
96
Unity of Command
one boss be in charge of any situation
97
If a subordinate knows that his work is important, then
the probability of him leaving the job is lessened.
98
common and achievable goals will
foster teamwork among officers
99
When large number of cops assigned to a high crime area is questioned, the proper response is that
police are needed in high crime areas
100
When a boss has a heavy workload, efficiency can be increased by
scheduling routine activities at recurring times.
101
When a new parking regulation is generally met with resistance from citizens of the community,
hold a meeting to explain the PURPOSE of the new regulation
102
The primary purpose of any public relations work is to
foster public understanding of the reasons for the activities of the department.
103
When a CHIEF takes a public position on an issue, he provides
leadership on resolving the issue.
104
When a condition will require added patrol coverage, determine
the amount of additional patrol coverage that will be needed
105
Traffic Volume and Number of Accidents are important information that will
affect the amount of patrol coverage required.
106
When there is an area within your jurisdiction that requires new or additional policing, then
realign patrol zones to make that area a patrol zone boundary.
107
The most critical element in the development of Directed Patrol Tactics is
Crime and Problem Analysis
108
If your department has received driving complaints about Federal Police Officers, then
notify the federal agency and ask for cooperation
109
If a sergeant appears unable to do the job over a period of time, 2 options are
1. Put him on notice of disciplinary action if he does not improve.
2. Encourage him to move back to the position that he could handle.
110
First thing to consider when developing a public relations program
Objectives
111
When you are in charge of a program, your exposure to community groups provides
a good opportunity for an exchange of ideas about the program.
112
When a subordinate boss is new to a unit and she thinks the unit performance is poor and comes to you for advice, you should
determine whether there are defined performance standards of the unit
113
What crimes that are more responsive to increase in patrol activity?
Robbery, Auto Theft, Theft from persons, and Aggravated Assault.
114
To improve productivity, the first consideration is the
ability of the officers
115
Assign officers of different generations to
work together in a way that best utilizes their differences.
116
Good relations with the press can be
Beneficial
117
Top boss making a decision that will affect the direction of the department must
first consider the expectations of local political and government groups.
118
When a new initiative is proposed, you should
form a committee to make recommendations
119
The public information function involves
planning and carrying out programs to keep the public updated on police activities.
120
The first step in measuring the effectiveness of a new procedure is
determining the performance standard
121
Crime prevention is
INTANGIBLE and cannot be accurately measured.
122
Public Relations is
the development of public understanding and respect for an organization and its work.
123
Subordinates will have increased feelings of responsibility when
a supervisor encourages subordinates to become involved in the decision making process. (commitment to the organization's goals will be increased)
124
Increased commitment to the goals of the organization is a better reason than
an increased sense of responsibility.
