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Sgt test > Administration/Management > Flashcards

Administration/Management Flashcards

1
Q

At higher levels of authority

A

the work becomes more diverse and the number of employees who can be effectively supervised lessens

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2
Q

Work periodically with subordinates who have frequent public contacts to

A

find out how the public reacts to policies and procedures

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3
Q

Most important in making crisis intervention a successful tool is

A

establishing working relation between police and other agencies.

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4
Q

Index of Enforcement defined as

A

the specific application at a given location of enforcement action against an identified violation that is causing accidents. AKA Selective Enforcement

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5
Q

Physical working conditions add

A

only temporary job satisfaction.

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6
Q

longer lasting job satisfaction is created from

A

Recognition, job enrichment, and decision making

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7
Q

Chiefs must confer with

A

Commanding officers. *Time must be set aside , regularly, for answering questions and for COs to raise issues

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8
Q

It is appropriate for a staff officer to bypass the chain of command when

A

When a member of a staff unit needs information from a line officer for a study

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9
Q

When support of staff is needed for solution to a problem, the boss should

A

form a committee to reach a decision rather than make a personal decision

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10
Q

Control steps in the administrative process can be justified when

A

the control will save more money or effort than it costs

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11
Q

a newly appointed administrator must

A

gain knowledge of objectives to be attained by his agency

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12
Q

Most important police division is

A

PATROL

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13
Q

Do what’s best for the

A

PD and Public

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14
Q

Voluntary compliance to traffic regulation is

A

desirable

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15
Q

The public will comply with regulations if

A

they understand why a regulation was instituted.

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16
Q

Record keeping is a tool to help

A

accomplish objectives

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17
Q

Responsibility and Authority go

A

hand in hand

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18
Q

Civilian employees free

A

sworn officers to do police work

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19
Q

when work output of good unit falls after computers are put in,

A

the system may be no good

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20
Q

Before implementing a new detail within your agency be sure

A

the resources are there to accomplish it

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21
Q

How often should PD re-assess and revise patrol

A

annually

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22
Q

Who has the greatest impact on work environment?

A

First-line supervisor

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23
Q

Police officers assigned to permanent beats gain

A

intimate knowledge of conditions on the beat

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24
Q

Establishing community goals is not

A

a function of the patrol force

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25
Q

When selecting new members of a special team, it is ok to

A

ask a more experienced supervisor for help

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26
Q

Public exposure with church and community groups

A

drug problems present good opportunity for an exchange of ideas about progress

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27
Q

If it is REQUIRED that suggestions be routed from supervisor to a unit which evaluates them for “merit awards”,

A

forward the suggestion even though similar ones have proven to be unworkable in the past. *Not the same if you know it won’t work.

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28
Q

Improper street action comes about because

A

supervision is weak

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29
Q

If you are in command and are ordered to start foot patrol, which you have neither funds nor personnel then

A

explain to governing body and request their assistance.

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30
Q

If new downtown parking regulations meet with general opposition,

A

try to find out if public understands their purpose.

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31
Q

Before making assignment to a community relations unit,

A

find out whether the proposed members want the job.

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32
Q

If the reasons for a rule is known

A

respect for the rule is easier to maintain

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33
Q

Probably the most important administrative function of an administrator is the

A

Selection of Personnel

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34
Q

For efficient operation, you, as the unit supervisor, should

A

hold frequent meetings with subordinates to discuss common problems.

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35
Q

Long-range goals can be modified as

A

conditions change

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36
Q

When checking accident statistics, you should determine

A

what offense, where committed, when committed. *These statistics will support SELECTIVE ENFORCEMENT.

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37
Q

When you want to establish a new program within your unit, you should

A

check with your boss to see if its ok

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38
Q

Turnover is not always bad, it may provide

A

opportunity for others

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39
Q

A steady post is more efficient than a

A

rotating assignment

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40
Q

It is important for supervisors to review crime activity so

A

as to be better able to direct officers to areas of need.

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41
Q

If you request $5k for a project and only get $3k…

A

make do with the $3k

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42
Q

selective enforcement is to reduce accidents but can also be

A

a reduction of serious accident involving SPI or death

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43
Q

In planning for patrol, street miles are more important than

A

square miles

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44
Q

When overlapping shifts are used during peak activity

A

beat responsibility is difficult to maintain

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45
Q

If a sergeant has a great idea to improve efficiency, but department procedures have to be change, the sergeant must

A

go to his boss

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46
Q

Implement good suggestions if all of your staff agrees its good even if

A

there is one holdout

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47
Q

A good reason to assign police officer to the same department vehicle is to

A

adhere to maintenance schedule

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48
Q

Most important step in internal public relations program is

A

training of officers

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49
Q

External development of a PR program, most important is

A

New Media Relations

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50
Q

What is the most serious department problem caused by a sergeant’s open door policy?

A

subordinates from other units go to for advice
subordinates from other units complain about their boss
*An open door policy could result in lower ranking bosses being left out of the loop

51
Q

If business owners complain of prostitution and investigation does support claim…

A

consult with owners about investigation and determine their goals

52
Q

a sergeant that was promoted from the same squad he used to work should be

A

transferred

53
Q

a budget must be

A

justified. explain if expenditure needs to be increased.

54
Q

Determine vacation scheduling by considering

A

available manpower

55
Q

when management recognizes labor unions

A

the unions may challenge personnel decisions

56
Q

when a key secretarial staff member wants a 4-6 month sabbatical, notify

A

Human Resources

57
Q

Before starting a new Juvenile Unit in your department, make sure

A

you have Authority and Resources

58
Q

When community residents are upset ie: hanky panky, its ok to increase

A

patrols and enforcement and to meet with college officials - Do Not Issue a Press Release!

59
Q

When a serious and dangerous condition erupts ie college students, make sure you have

A

enough manpower to deal with it

60
Q

If a sergeant is having problems supervising cops he has worked with then

A

Transfer him

61
Q

when your subordinates understand why a procedure is used,

A

their performance will improve

62
Q

if the public understands why a regulation was instituted then

A

they will comply

63
Q

If there are common problems ie. work, then

A

hold a meeting with subordinates

64
Q

When overlapping shifts are used, be concerned with

A

Post/Sector Responsibility

65
Q

For proper use of K-9 unit, cops should know

A

when to ask K-9 to respond

66
Q

An intangible reason for patrol staffing is

A

Crime PREVENTION

67
Q

Top Boss shouldn’t be engaged in negotiations with unions, so he should

A

send a representative because negotiations could become hostile

68
Q

When your officers work with and for another agency,

A

coordination of effort is facilitated

69
Q

When there are two hostile groups within your agency,

A

bring them together to solve their problems

70
Q

When an experienced supervisor is against a NEW procedure,

A

implement it on a TRIAL basis

71
Q

When estimating the number of officers required for a program, consider

A

the type and volume of work to be performed

72
Q

When subordinates are given the opportunity to take part in decision making, they will

A

more readily comply with the decision, thereby increasing interest and control over the work.

73
Q

When looking into an increase in use of force incidents, you should

A

analyze reports to determine the cause. *Always get the facts first

74
Q

It is important for supervisors to review crime reports to

A

better direct officers to areas of need

75
Q

Inter-Agency cooperation can develop

A

Suspect ID Programs and foster SHARING. *Coordination of effort is a concept that applies internally and externally.

76
Q

Patrol forces will be depleted/marginalized if everything to be done requires

A

a Specialist

77
Q

Sector borders should be established so that they

A

represent so far as possible an equal share of the workload

78
Q

Documenting budget expedintures in a current year will

A

aid the development of the next year’s budget

79
Q

When the nature of your unit’s work demands that assignment to be made on a daily basis, it is important for you to have a

A

good understanding of the details of this work.

80
Q

If all of the officers in your unit are inexperienced and need frequent instruction, you may need to

A

know the details of the work in order to train (Explain, Demonstrate, etc) them.

81
Q

When a department deploys more of it’s resources in the wealthier area of the community, as opposed to area of need, this creates a

A

problem ie. enlisting support for the department.

82
Q

The attitude and conduct of the individual officer on patrol will

A

contribute most to shaping public opinion of the department.

83
Q

A problem with negotiating a LABOR-MANAGEMENT CONTRACT can be

A

the vagueness of the contract leading to differing interpretations.

84
Q

Appropriate placement of subordinates (AKA Job Placement) will

A

contribute to the overall efficiency of the officers in the department

85
Q

A Primary budget responsibility (of the Chief of Management) is to make sure that

A

expenditures don’t exceed the budget.
*Another is to monitor the attainment of program objective.

86
Q

If there is a sudden increase in double parking on the street where there are many stores, ask the

A

patrol officers who cover that post to find out WHY.

87
Q

If there is an increase in officer involved motor vehicle accidents, then you should

A

analyze reports to determine the cause and nature (Facts First)

88
Q

Before starting a new community relations program in your department, make sure you have

A

the authority to do so. If you don’t know if you have authority, then ask your boss.

89
Q

Good things to include in a prisoner property procedure are

A

Two officers, detailed description of the property, and a signed receipt

90
Q

In order to determine the chronological distribution of personnel,

A

the average percentage of police need must be determined by hour of the day and day of the week. OK to do it Quarterly.

91
Q

As a police manager you should know that the primary objective during the execution of a budget is to

A

determine whether or not goals have been achieved during the budget period.

92
Q

The department budgetary process begins at the

A

first-line supervisor

93
Q

If your department experiences a high level of turnover, this may mean that

A

more time and money may be required to get and train new officers.

94
Q

What should be done if a procedural step is required by department, but is not being done and there is no effect?

A

the step needed should be determined if it needs to continue

95
Q

A good source of data for analyzing highway safety are

A

accident investigations

96
Q

Unity of Command

A

one boss be in charge of any situation

97
Q

If a subordinate knows that his work is important, then

A

the probability of him leaving the job is lessened.

98
Q

common and achievable goals will

A

foster teamwork among officers

99
Q

When large number of cops assigned to a high crime area is questioned, the proper response is that

A

police are needed in high crime areas

100
Q

When a boss has a heavy workload, efficiency can be increased by

A

scheduling routine activities at recurring times.

101
Q

When a new parking regulation is generally met with resistance from citizens of the community,

A

hold a meeting to explain the PURPOSE of the new regulation

102
Q

The primary purpose of any public relations work is to

A

foster public understanding of the reasons for the activities of the department.

103
Q

When a CHIEF takes a public position on an issue, he provides

A

leadership on resolving the issue.

104
Q

When a condition will require added patrol coverage, determine

A

the amount of additional patrol coverage that will be needed

105
Q

Traffic Volume and Number of Accidents are important information that will

A

affect the amount of patrol coverage required.

106
Q

When there is an area within your jurisdiction that requires new or additional policing, then

A

realign patrol zones to make that area a patrol zone boundary.

107
Q

The most critical element in the development of Directed Patrol Tactics is

A

Crime and Problem Analysis

108
Q

If your department has received driving complaints about Federal Police Officers, then

A

notify the federal agency and ask for cooperation

109
Q

If a sergeant appears unable to do the job over a period of time, 2 options are

A
  1. Put him on notice of disciplinary action if he does not improve.
  2. Encourage him to move back to the position that he could handle.
110
Q

First thing to consider when developing a public relations program

A

Objectives

111
Q

When you are in charge of a program, your exposure to community groups provides

A

a good opportunity for an exchange of ideas about the program.

112
Q

When a subordinate boss is new to a unit and she thinks the unit performance is poor and comes to you for advice, you should

A

determine whether there are defined performance standards of the unit

113
Q

What crimes that are more responsive to increase in patrol activity?

A

Robbery, Auto Theft, Theft from persons, and Aggravated Assault.

114
Q

To improve productivity, the first consideration is the

A

ability of the officers

115
Q

Assign officers of different generations to

A

work together in a way that best utilizes their differences.

116
Q

Good relations with the press can be

A

Beneficial

117
Q

Top boss making a decision that will affect the direction of the department must

A

first consider the expectations of local political and government groups.

118
Q

When a new initiative is proposed, you should

A

form a committee to make recommendations

119
Q

The public information function involves

A

planning and carrying out programs to keep the public updated on police activities.

120
Q

The first step in measuring the effectiveness of a new procedure is

A

determining the performance standard

121
Q

Crime prevention is

A

INTANGIBLE and cannot be accurately measured.

122
Q

Public Relations is

A

the development of public understanding and respect for an organization and its work.

123
Q

Subordinates will have increased feelings of responsibility when

A

a supervisor encourages subordinates to become involved in the decision making process. (commitment to the organization’s goals will be increased)

124
Q

Increased commitment to the goals of the organization is a better reason than

A

an increased sense of responsibility.

Sgt test (18 decks)

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