Policies/Procedures/Programs Flashcards
When trying to reduce resistance to change in work procedures, you should
EXPLAIN and introduce gradually
Which is most likely to cause excessive resistance to change in work methods?
The MANNER in which the change is introduced.
Periodic review of operating procedures can help to prevent
procedures from becoming overly complex
clearly defined functions and policies are important to
successful coordination
Relevant feedback from subordinates could be important when
developing new program
Most important requirement in establishing and developing policy is that
the policy GUIDES officer actions and are clearly set forth with what the department expects.
When introducing a new work procedure, try to
relate it to what the group already knows. Known –> Unknown
simple —> complex
The basic purpose for establishing policies is
to provide consistency in decision making.
It is usually not appropriate to delegate task of
policy making
Policies come from
high up and should be WRITTEN
Policy is
Broad and should be used as a guide
When subordinates interpret your policy differently - you should
have a meeting and discuss. (meaning and application of policies)
*When a newly-enacted policy is adversely affecting morale of your subordinates, you should
discuss policy with them and explain the REASONS for the policy.
When you know your boss’s plan will cause problems, and he won’t change after being advised of the issues, you must
PREPARE FOR THE EXPECTED DIFFICULTIES
Discussing recommended changes with those who will be affected by them is
POSITIVE
Putting adopted policies into writing can
increase efficiency and reduce misunderstanding
When considering a new procedure to institute, consider how it will
affect existing procedures
To ensure successful implementation of a new procedure, you should
discuss it with subordinates
When policies are comprehensive and clear this will
aid supervisory effectiveness
When developing new procedures you should
Get feedback from subordinates
A police agency is BEST described by its
Policies
The reasons for a change in policy should be made known to
subordinate supervisors
When a new policy is adopted in your department you should
EXPLAIN the reason for the policy
Policies assist in
providing consistency in decision making in a given situation
When the Chief has given you the task of determining the feasibility of making change in department policy, you should
discuss the changes with the officers who will be affected before you submit recommendations to the Chief (or your boss)
Policy is a statement of
Management Intent
Written policies can be RESTRICTIVE, because they
Do not contemplate exceptional cases
