RTS - Normal

Question 1

What is person centred care?

Answer 1

refers to care that focuses on the individual receiving the care

Question 2

What are assumptions about people typically based on?

Answer 2

appearance
- dress, age, gender, race, disability
behaviour
speech

Question 3

What are the four E’s of consultation questions and service?

Answer 3

1 - explore = what the patient wants to know and follow their agenda

2 - educate = provide them information about what they want to know

3 - empower = encourage/empower patients to take responsibility for taking their medicine

4 - enable = behavioural change in order for patients to achieve their aims

Question 4

What are the three parts of communication and their percentages?

Answer 4

body language - 50%
tone of voice - 40%
words - 10%

Question 5

What is para-verbal communication and the different parts?

Answer 5

how you say the words

tone - feelings indicated
pitch - how high or low your voice sounds
volume - how loud or quiet your voice is
speed - how fast or slow you speak

Question 6

What is non-verbal communication?

Answer 6

communication without speaking

gestures 
facial expressions 
eye contact 
physics contact 
body posture 
interpersonal distance

Question 7

What is rapport and how do you establish it?

Answer 7

having empathy, the ability to enter the life of other people and to accurately understand both their meaning and feelings

use greetings
address patients appropriately
communicate willingness to listen
assure confidentiality

Question 8

What are the two types of questions?

Answer 8

open questions - cannot be answered yes/no

closed questions - get yes/no answers

Question 9

What are the types of counselling?

Answer 9

counsel - give advice to clarify situations and empower patients

advice - transfer information and advice

instruct - furnish with knowledge, orders or directions

Question 10

What are the two ways patients can request medication?

Answer 10

request for advice on the treatment of symptoms/conditions

request for medication by name

Question 11

What are the questioning techniques for questioning/consultation? ASMETHOD

Answer 11

ASMETHOD
age/appearance
self/someone-else - who is affected
medication - currently taking (OTC, POM, P)
extra medication - tried to treat this before?
time persisting - how long has the condition been happening
history - first time or recurrent
other symptoms - may not appear related
danger symptoms - referral needed?

Question 12

What are the questioning techniques for questioning/consultation? ENCORE

Answer 12

ENCORE
e - explore 
n - no medication
c - care 
o - observe 
r - refer
e - explain

Question 13

What are the questioning techniques for questioning/consultation? WWHAM

Answer 13

WWHAM
w - who is it for 
w - what are the symptoms
h - how long has it been present?
a - previous action taken
m - medication in use or previous use

Question 14

What are the questioning techniques for questioning/consultation?

Answer 14

ASMETHOD
ENCORE
WWHAM

Question 15

What are the four areas that tinea can infect?

Answer 15

tinea corporis - body
tinea capitis - scalp
tinea cruris - groin = jock itch
tinea pedis - feet = athlete’s foot

Question 16

Who does tinea affect?

Answer 16

skin disorder
affects people of all ages
- especially adolescents and young people

Question 17

What are the side effects of dermatophytes feeding on keratin?

Answer 17

colonisation by products such as keratinise

elicits a mild to severe host response = inflammation and erythema (redness), itching

Question 18

What are the symptoms of tinea (ringworm)?

capitis
corporis
cruris

Answer 18

itchy, red, raised, scaly patches that may blister and ooze

sharply defined edges

redder around the outside with normal skin tone in the centre - appearance of a ring

multiple rings may be present

scan or beard infection may result in bald patches

nail infection (onchomycosis) may result in discoloured, thick nails or the nails may crumble