Professional Standards Flashcards
What are Professional Standards?
9 professional standards
must be met at all times
describes how safe and effective care is delivered through person-centred professionalism
reflects what the public expects of pharmacy professionals and what they expect of themselves and colleagues
moral and legal dimensions
aim for the maximum
Who introduced the professional standards?
introduced in 2017 by the General Pharmaceutical Council - GPhC
What are the 9 professional standards?
1 - provide person-centred care
2 - work in partnerships with others
3 - communicate effectively
4 - maintain, develop and use their professional knowledge and skills
5 - use professional judgement
6 - behave in a professional manner
7 - must respect and maintain a person’s confidentiality and privacy
8 - speak up when they have concerns or when things go wrong
9 - demonstrate leadership
What is consent and when do you need it?
to express willingness, give permission, agree
relates to autonomy = principles of ethics, being able to make their own decisions
professional and legal duty to get a person’s consent for the professional services, treatment or care you provide and for using a person’s information
to allow a person’s information to be shared with third parties if there was no legal basis for doing so
What are the types of consent?
explicit - when a person gives a pharmacy professional specific permission, either spoken or written, to do something
implicit - when a person gives their consent indirectly, for example by not saying no
What is the process of obtaining consent?
it is an ongoing process - must be reconfirmed
it must be recorded
What is needed for consent to be valid?
person must have the capacity to give consent
be acting voluntarily - must not be under any undue pressure from anyone
have sufficient, balanced information to allow them to make an informed decision
be capable or using and weighing up the information
understand the consequences of not giving consent
What is capacity? How do you know if a person has capacity?
a person is presumed to have the capacity to make their own decisions if:
- understand the information provided
- remember the information provided
- use and weigh up the information provided
- communicate their decision to the pharmacy professional
What are the laws regarding capacity?
Mental Capacity Act 2005
Adults with Incapacity Act 2000
decides who can make decisions on the person’s behalf, in which situations, how they should go about this
What are the rules regarding capacity and children?
young people are presumed to have the capacity to make their own decisions and give consent for a service or treatment unless there is evidence to suggest otherwise = 16-17 years old
children are not presumed to have the capacity to consent. they must demonstrate their competence = under the age of 16
- understand, remember, use and weigh up, communicate
What is confidential information?
electronic and hard copy data
personal details
information about a person’s medication
other information about a person’s medical history, treatment or care that could identify them
information that is not strictly medical but that the patient would expect to be kept confidential
When is it appropriate to disclose confidential information?
have the consent of the person under their care
have to disclose by law
should do so in the public interest and and also meets the requirements of data protection legislation
must do so in the interest of the person receiving treatment or care
- if they need immediate urgent medical attention
What should be done when disclosing confidential information with consent?
what and why information will be disclosed
who it will be disclosed to
the likely consequence of disclosing and not disclosing the information
records must be kept
What should be done when disclosing confidential information without consent?
pharmacy professional must:
- be satisfied that the law says they have to disclose the information or that disclosure can be justified as being in the public interest and also meets the requirements of the data protection legislation
- if unsure about the basis of the request, ask for clarification from the person making the request
ask for the request in writing
What is the ‘duty of candour’?
standard 8
- promote and encourage a culture of transparency, learning and improvement
- speak up when they have concerns or when things go wrong
What is a responsible pharmacist (RP)?
registered pharmacist who is in charge of the registered pharmacy
What is the role of the responsible pharmacist?
to secure the safe and effective running of the registered pharmacy when it is operational
- when it is operating but not open to the public
- whether or not the RP is present in the pharmacy
What are the legal requirements for the role of the responsible pharmacist?
displaying a notice that gives the details of who the RP is
making and keeping records
pharmacy procedures
the responsible pharmacist’s absence from the pharmacy
What must the notice displayed by the RP say?
RP name
registration number
that he/she is in charge of the pharmacy on that date and at that time
What is the procedure when the RP is absence from the pharmacy?
2 hours is the maximum time the RP may be absent during business hours
if there is more than one RP during the defined business hours, the total period of absence time must not exceed 2 hours for them all combined
must remain in contact with the pharmacy staff throughout any absence
What are the activities that require the presence of the RP in order to take place?
professional check of a prescription - legal + clinical
sale/supply of P medicine
sale/supply of POMs
supply of medicine under a patient group direction - PGD
wholesale of medicines
emergency of supply if a medicine at the request of a patient or healthcare professional
What are the activities that do not require the presence of the RP in order to take place?
assembly of compliance aids
generating a dispensing label
taking medicine off the dispensary shelves
assembly of the item - e.g. counting tablets
labelling of containers with the dispensing label
accuracy checking
What is the pharmacy record?
RP is required to make a record of the pharmacist responsible for the pharmacy on any date and at any time and it must be available at the pharmacy premises
- name and registration of the RP
- date and time the RP became responsible for the pharmacy
- date and time the RP ceased responsibility for the pharmacy
- date and time the RP commenced any absence from the pharmacy
- date and time the RP returned to the pharmacy after any absence
