Reporting An Incident SOP

Question 1

Outline the Reporting an Incident SOP

Answer 1

Applies to all staff and volunteers
Relates to all incidents and near misses
Reporting form
Level of harm
Duty of candour
Handler

Question 2

How do you report an incident?

Answer 2

Report an incident form on the hub

Question 3

How do you assess the level of harm of an incident?

Answer 3

Harm attributable to the incident itself, not the overall outcome for the patient

Question 4

Describe the Duty of Candour policy

Answer 4

Culture of being open
Look to inform all patients/family about incidents
Statutory Duty of Candour applies to incidents of moderate harm or above
Record any conversations, although not expected to directly undertake DoC

Question 5

Who handles the initial phase of an incident report regarding the operational team?

Answer 5

TCC

Question 6

Who handles the initial phase of an incident report regarding the wider charity?

Answer 6

Senior Ops Manager

Question 7

Who reviews incident trends and feeds back to the wider team?

Answer 7

Clinical Safety Group