Quality Control Strategies Flashcards
What is Quality management?
What are the 3 main aspects of Quality management?
Quality Control
Quality Assurance
Total Quality Management
What doe businesses do to manage quality?
Minimise waste/defects
conform to strict standards and practices
reduce variety in final outputs
What does Quality Control do?
Random inspections are carried out by teams throughout the production process
aim is to spot any defaults/problems and remove them
specifications are set before checks are carried out, if they achieve set standards they are likely meeting customer demands
Product oriented approach, reactive strategy
Strengths and Limitations of Quality control
Strengths-
improves efficiency ,competitiveness and quality
reduces costs around waste/faulty products
Limits-
rejected products are waste
training qualified ppl to inspect costs time and money
bc its random samples some defects can make it through
What does Quality Assurance do?
A business can promise a set standard of quality to its customers
prevents quality issues before they occur
proactive strategy, process oriented
Strengths and Limitations of Quality Assurance
Strengths-
customers feel happy buying a quality product (increases effectiveness)
increases efficiency and competitiveness
improves quality and
reduces costs around waste/faulty products
Limits-
expensive to implement
time consuming documentation
difficult to maintain ISO standards
What does Total Quality Management do?
commitment to excellence and constant improvement throughout the entire business
aims to maintain customer focus and eliminate all defects
proactive startegy
Strengths and Limitations of Total Quality Management
Strengths-
improves efficiency, overall quality, customer satisfaction and competitiveness
reduces defects and costs
results in improved effectiveness
Limits-
introducing TQM is time/cost expensive
requires full employee participation
need to train staff in customer service/problem solving
Aspects of Total Quality Management
Quality assurance/Quality control
Employee Empowerment
Continuous improvement
Customer focus
What is employee empowerment TQM
emphasis on employee involvement, motivating them to work better
creating quality circles where 10 workers meet regularly to talk about problems to solve
Quality circles improve business performance and save costs
What is continuous improvement?
efforts to improve happen on a continuous basis, there is no stopping improvement
higher and higher standards are set, and there is constant evaluation
What is customer focus?
the aim for all employees to keep customers satisfied and happy
