Performance Management Strats Flashcards
1
Q
What is performance management?
A
A strategy that aims to improve the performance of a business and individual staff
They achieve this by setting objectives and comparing an employees performance with the set standards
2
Q
What does a manager hope to achieve when implementing performance management?
A
They hope to achieve buisness objectives
3
Q
Give an example of performance management…
A
A manager may want to get more profit, and agrees to try and increase it by 10%
They then invest in training their staff in customer service, resulting in better reactions and more sales
They achieved the 10% objective by effectively managing their staff
