Elements of Operations Systems Flashcards
1
Q
What are the three key elements of an operations system?
A
Inputs
Processes
Outputs
2
Q
What are inputs?
A
The resources used in the production process
Materials, capital equipment, labour, information and time
3
Q
What are processes?
A
The transformation that converses inputs into the output
the ingredients (e.g. eggs, milk, flour and ovens are used to create cakes)
4
Q
What are the outputs?
A
The final product or outcome
Goods and services
5
Q
What are the characteristics of services?
A
The customers have more involvement of a services
e.g. services use resources like books, stationary and staff to create a schooling service
