Quality + Control Charts Flashcards
Define Quality:
how well the deliverable meets the requirements
In project management, the “cost of quality” refers to the costs associated with ensuring that the project’s deliverables meet the required standards and specifications. Which of the following best describes the concept of cost of quality?
A. The expense of reworking defective products after they are delivered to the customer.
B. The total cost of all efforts to achieve and maintain the desired level of quality, including prevention, appraisal, and failure costs.
C. The amount spent on acquiring high-quality materials for the project.
D. The cost associated with customer complaints and returns.
B. The total cost of all efforts to achieve and maintain the desired level of quality, including prevention, appraisal, and failure costs.
In project management, the Quality Management Plan is a key component of the overall project plan. Which of the following is the primary purpose of the Quality Management Plan?
A. To define the acceptable level of quality for project deliverables and outline the processes and procedures to achieve that quality.
B. To document the project’s scope, schedule, and budget.
C. To allocate resources for each project task and activity.
D. To manage communication between project stakeholders.
A. To define the acceptable level of quality for project deliverables and outline the processes and procedures to achieve that quality.
In project management, how does ensuring quality contribute to achieving the project’s value proposition?
A. Quality ensures that the project stays within budget, thereby maximizing financial returns.
B. Quality focuses on meeting the project’s schedule, which is the primary factor in achieving value.
C. Quality ensures that the project deliverables meet requirements, which helps fulfill the project scope and ultimately leads to achieving the desired value proposition.
D. Quality management only focuses on minimizing defects, with no direct impact on the project’s value proposition.
C. Quality ensures that the project deliverables meet requirements, which helps fulfill the project scope and ultimately leads to achieving the desired value proposition.
In your project, you decide to adopt a set of best practices that are widely accepted within your industry but are not formally mandated by any law or professional association. What type of standard are you following?
A. De jure standard
B. De facto standard
C. Regulatory standard
D. Organizational standard
B. De facto standard
Your project must comply with specific standards that are mandated by law and have been formally approved by a professional association. Which type of standard is this?
A. De jure standard
B. De facto standard
C. Optional standard
D. Performance standard
A. De jure standard
During a project quality review, you discover that a deliverable does not meet the predefined quality requirements. According to project management principles, what should be the appropriate action?
A. Accept the deliverable if it is close to meeting requirements to avoid project delays.
B. Accept the deliverable if the customer agrees to it, even if it does not meet all requirements.
C. Reject the deliverable because it is out of scope and does not meet the requirements, and ensure it is reworked to meet the quality standards.
D. Request additional budget to compensate for the lower quality of the deliverable.
C. Reject the deliverable because it is out of scope and does not meet the requirements, and ensure it is reworked to meet the quality standards.
While working with a vendor on a deliverable, the vendor proposes a solution that does not meet the agreed-upon project requirements. How should you handle this situation?
A. Accept the vendor’s solution if it saves time and cost.
B. Reject the vendor’s solution and insist that they adhere to the agreed-upon requirements.
C. Allow the vendor to proceed if they believe it will work better than the original requirements.
D. Implement the vendor’s solution temporarily and review it later.
B. Reject the vendor’s solution and insist that they adhere to the agreed-upon requirements.
During a project meeting, a team member suggests an alternative approach that they believe will improve the project’s outcome. However, this suggestion does not align with the current project requirements. What should be your course of action as the project manager?
A. Implement the suggestion immediately to improve the project outcome.
B. Ignore the suggestion entirely as it does not meet the requirements.
C. Suggest submitting a change request to determine if stakeholders would like to adopt the new approach.
D. Adopt the suggestion and inform stakeholders after implementation.
C. Suggest submitting a change request to determine if stakeholders would like to adopt the new approach.
During which phase of the project management process does quality assurance primarily take place?
A. Initiation
B. Planning
C. Execution
D. Closing
C. Execution
During which phase of the project management process does quality control primarily take place, and who is typically responsible for conducting quality inspections?
A. Execution; team members
B. Monitoring and Controlling; inspectors
C. Planning; project manager
D. Closing; stakeholders
B. Monitoring and Controlling; inspectors
During the Monitoring and Controlling phase of your project, quality inspectors are using clipboards with checklists to review and verify that the deliverables meet the specified requirements. What aspect of project management are these inspectors engaged in?
A. Quality Assurance
B. Quality Planning
C. Quality Control
D. Risk Management
C. Quality Control
You are encountering a recurring quality problem in your project, and you need to identify the root cause. Which of the following tools should you use to visually break down and analyze potential causes of the issue?
A. Pareto Chart
B. Ishikawa Diagram
C. Gantt Chart
D. Scatter Diagram
B. Ishikawa (Fishbone) Diagram
Also known as the Fishbone or Cause-and-Effect Diagram, this tool helps identify and organize potential root causes of a quality problem, categorizing them into groups such as People, Process, Equipment, etc.
In your project, you need to address a quality issue where the product quality does not meet the required standards. To identify the underlying causes, you decide to categorize the potential factors into groups such as People, Process, Equipment, and Materials. What is this method of categorization called?
A. Pareto Analysis
B. Ishikawa Diagram
C. Control Chart
D. Histogram
B. Ishikawa (Fishbone) Diagram
In project management, you are dealing with a series of quality issues and decide to apply the 80/20 Rule. How can this principle help you effectively address the majority of the problems?
What is this method officially called?
A. By focusing on 80% of the causes to resolve 20% of the issues.
B. By addressing 20% of the root causes to resolve approximately 80% of the issues, due to the overlapping nature of the problems.
C. By ensuring that 80% of the project activities are completed on time to achieve success.
D. By focusing on solving only the largest problems, ignoring smaller issues.
B. By addressing 20% of the root causes to resolve approximately 80% of the issues, due to the overlapping nature of the problems.
80/20 Rule: Also known as the Pareto Principle, this rule suggests that by focusing on the top 20% of root causes, you can solve about 80% of the issues because many problems are interconnected and addressing key causes can have a broad impact.
