Communication Flashcards
During a project review, you realize that a key stakeholder is not receiving project updates as expected. Where should you look to determine the type and frequency of communication that this stakeholder should be receiving?
A. Risk Management Plan
B. Project Charter
C. Communication Management Plan
D. Stakeholder Register
C. Communication Management Plan
A. Project Scope Statement
B. Risk Register
C. Communication Management Plan
D. Work Breakdown Structure (WBS)
C. Communication Management Plan
A communication matrix is a communication management plan on a _______?
spreadsheet
You’re the PM, and the team has come to you complaining because other employees are sorry for them that they’re on a particular project. Now they don’t want to work on it. What do you?
Inform people in the organization by communicating the value of the project to the stakeholders.
During a project workshop, you want stakeholders to articulate their desired solution by imagining they are marketers promoting the product. Which technique would you use to help them describe the features and benefits of the solution in this way?
A. Use Case Diagram
B. Product Box Exercise
C. User Story Mapping
D. Brainstorming Session
B. Product Box Exercise
In your project, you’re trying to explain a complex technical concept to a non-technical stakeholder. You decide to use a simple analogy that relates to everyday life to make the concept easier to understand. Which technique are you using?
A. XP Metaphor
B. Fishbone Diagram
C. SWOT Analysis
D. Mind Mapping
A. XP Metaphor
The XP Metaphor (from Extreme Programming) is a technique used to simplify and explain complex ideas by using familiar terms and language. This helps make technical concepts more accessible to non-technical stakeholders.
As a project manager, you recognize that effective communication is crucial to project success. Which of the following is a key benefit of strong listening skills in project management?
A. It primarily helps in resolving conflicts by dominating the conversation.
B. It enables collaboration, confirms understanding, and builds trust among team members and stakeholders.
C. It allows the project manager to avoid misunderstandings by providing one-way instructions.
D. It ensures that project reports are prepared accurately without involving others.
B. It enables collaboration, confirms understanding, and builds trust among team members and stakeholders.
In project communication, effective listening requires the listener to actively provide feedback to ensure understanding. Which of the following techniques best demonstrate active listening?
A. Re-stating key points, paraphrasing the speaker’s message, and using positive body language such as nodding.
B. Listening silently without any interruption and waiting until the speaker finishes to provide feedback.
C. Taking detailed notes while avoiding eye contact to focus on the content.
D. Waiting until the end of the meeting to summarize the discussion in writing.
A. Re-stating key points, paraphrasing the speaker’s message, and using positive body language such as nodding.
When addressing a problem within your project team, which of the following approaches should you prioritize to effectively resolve the issue?
A. Send an email to all team members detailing the problem and potential solutions.
B. Address the issue face-to-face when possible, use direct communication, and ensure you respect the individuals involved.
C. Escalate the problem to senior management before discussing it with the team.
D. Avoid direct confrontation and hope the issue resolves itself over time.
B. Address the issue face-to-face when possible, use direct communication, and ensure you respect the individuals involved.
You are in a matrixed team. A team member is not performing well. What do you do?
Communicate with the team member directly about the performance issue, and if necessary, involve the functional manager to address the issue collaboratively.
You’re a PM, and three team members came to you to complain about another team member’s behavior.
Privately speak with the team member in question to understand their perspective and address the behavior. Face to face if possible as well.
PM has told team member to send out weekly report. Team member needs to know who gets the weekly report. Send them to stakeholder register, OR consult the stakeholder engagement plan for how you engage with stakeholders?
Consult the stakeholder engagement plan for how you engage with stakeholders.
Stakeholder comes to you in execution phase. Says they have concerns about your project. What do you do?
A. Submit a change request to submit the stakeholders concerns.
B. Engage the stakeholder based on our Stakeholder Engagement Plan (consult the stakeholder plan)
C. Document a change to the scope plan.
B. Engage the stakeholder based on our stakeholder engagement plan (consult the stakeholder plan)
You are managing a project, and your team is not working well together, leading to communication issues and delays. What is the most effective strategy to improve team collaboration and cohesion?
A. Assign additional tasks to individual team members to keep them focused.
B. Implement a virtual communication tool to enhance online collaboration.
C. Collocate the team by bringing them together in a room (war room) for face-to-face interaction.
D. Schedule more frequent status meetings to track progress closely.
C. Collocate the team by bringing them together in a room (war room) for face-to-face interaction.
Collocation: Bringing the team together in a physical space (also known as a “war room”)
You need to determine who should receive specific project reports and how often these reports should be sent. Which document(s) would you consult to find this information?
A. Communication Management Plan
B. Stakeholder Engagement Plan
C. Stakeholder Register
D. All of the above
D. All of the above
