Quality Flashcards
What is the most basic method of ensuring quality?
Quality Control
Involves inspecting raw materials or finished goods.
What is a key advantage of Quality Control?
Ensures faulty goods are not sent to the customer
Limits the potential for a bad reputation.
What is a disadvantage of Quality Control?
Can create a lot of waste as goods are not checked until made
What does Quality Assurance aim to do?
Prevent defects from occurring in the process as early as possible
In Quality Assurance, who has responsibility for quality?
All staff
What is a disadvantage of Quality Assurance?
Can slow down production
What is benchmarking?
Comparing one organisation to others to research ‘best practice’
What are some advantages of benchmarking?
- Identifies savings opportunities
- Motivates performance
- Helps monitor change
What is a disadvantage of benchmarking?
Not always easy to gather information about other organisations
What are Quality Circles?
Groups of workers who suggest improvements and resolve problems
What is an advantage of Quality Circles?
Encourages all workers to feel equal
What is a disadvantage of Quality Circles?
When employees are meeting, they are not producing
What is the purpose of a Mystery Shopper?
To report back about their experience of a product or service
What is an advantage of using a Mystery Shopper?
Gives an impartial account
What is a disadvantage of using a Mystery Shopper?
Some staff may feel threatened by this method
What does quality management/continual improvement aim for?
Zero defects reaching the customer
Quality Standards can be set by _____.
[Government]
What is the BSI Kitemark?
Logo awarded to products/services that meet specified quality specifications
What does the C E mark signify?
Compliance with EU safety legislation
What is the purpose of Trade Logos?
To show that a product or service conforms to certain standards
What is the Investors in People framework used for?
To help improve performance and manage staff effectively
What does a Royal Warrant indicate?
A product endorsed by Royal Appointment for its quality
What does the British Lion Eggs symbol indicate?
Eggs produced to the highest standards of food safety
What does the Red Tractor symbol signify?
High quality food and drink products that are traceable and safe
What does Fairtrade aim to ensure?
Producers earn secure and sustainable livelihoods
