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Higher BM > Quality > Flashcards

Quality Flashcards

1
Q

What is the most basic method of ensuring quality?

A

Quality Control

Involves inspecting raw materials or finished goods.

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2
Q

What is a key advantage of Quality Control?

A

Ensures faulty goods are not sent to the customer

Limits the potential for a bad reputation.

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3
Q

What is a disadvantage of Quality Control?

A

Can create a lot of waste as goods are not checked until made

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4
Q

What does Quality Assurance aim to do?

A

Prevent defects from occurring in the process as early as possible

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5
Q

In Quality Assurance, who has responsibility for quality?

A

All staff

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6
Q

What is a disadvantage of Quality Assurance?

A

Can slow down production

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7
Q

What is benchmarking?

A

Comparing one organisation to others to research ‘best practice’

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8
Q

What are some advantages of benchmarking?

A
  • Identifies savings opportunities
  • Motivates performance
  • Helps monitor change
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9
Q

What is a disadvantage of benchmarking?

A

Not always easy to gather information about other organisations

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10
Q

What are Quality Circles?

A

Groups of workers who suggest improvements and resolve problems

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11
Q

What is an advantage of Quality Circles?

A

Encourages all workers to feel equal

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12
Q

What is a disadvantage of Quality Circles?

A

When employees are meeting, they are not producing

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13
Q

What is the purpose of a Mystery Shopper?

A

To report back about their experience of a product or service

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14
Q

What is an advantage of using a Mystery Shopper?

A

Gives an impartial account

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15
Q

What is a disadvantage of using a Mystery Shopper?

A

Some staff may feel threatened by this method

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16
Q

What does quality management/continual improvement aim for?

A

Zero defects reaching the customer

17
Q

Quality Standards can be set by _____.

A

[Government]

18
Q

What is the BSI Kitemark?

A

Logo awarded to products/services that meet specified quality specifications

19
Q

What does the C E mark signify?

A

Compliance with EU safety legislation

20
Q

What is the purpose of Trade Logos?

A

To show that a product or service conforms to certain standards

21
Q

What is the Investors in People framework used for?

A

To help improve performance and manage staff effectively

22
Q

What does a Royal Warrant indicate?

A

A product endorsed by Royal Appointment for its quality

23
Q

What does the British Lion Eggs symbol indicate?

A

Eggs produced to the highest standards of food safety

24
Q

What does the Red Tractor symbol signify?

A

High quality food and drink products that are traceable and safe

25
Q

What does Fairtrade aim to ensure?

A

Producers earn secure and sustainable livelihoods

Higher BM (24 decks)

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