Final three P’s

Question 1

People

Answer 1

Training staff-this allows the staff to be informed on how to handle many situations where the customer may need their assistance and how to be polite and helpful

Question 2

People-training staff

Answer 2

This allows the staff to be well situated with how not assist the customers in a kind and helpful matter which will leave the customer happy

Question 3

Process

Answer 3

This refers to how a customer receives the service

Question 4

Physical evidence

Answer 4

This refers to what a customer sees that gives them clues about a business from the physical image it portrays