Professionalism 2.0

Question 1

System approach to errors

Answer 1

Blame free environment
Root cause analysis
New procedures, guidelines

Question 2

Strategies to change rules

Answer 2

Cooption
Adaption
Circumvent

Question 3

Cooption

Answer 3

Use it and control it

Question 4

Adaption

Answer 4

Adapt to other circumstances

Question 5

Circumvent

Answer 5

Rejecting management systems, given superiority to excisting systems

Question 6

Holistic view of nurses, attentive to all aspects of patients’ needs

Answer 6

Fundamental care
Emotional support
Technical interventions
Body work
Care coordination

Question 7

How to handle increasing complexity

Answer 7

Upgrade nurse education to university level
Make different levels of nursing qualification
Health care assistants for task reallocation

Question 8

Re-stratifaction

Answer 8

Drawing professional elites to bureaucratic roles
Blurring of managerial and professional jurisdictions

Question 9

Bureaucratisation

Answer 9

Rationalization of work through procedural guidelines
More rule-based practices

Question 10

Knowledge management

Answer 10

Facilitates knowledge sharing and learning
Centralised management of knowledge
Systematic approach to identifying, understanding and sharing knowledge
Challenging doctors’ jurisdiction over knowledge and autonomous working
Top-down fix

Question 11

Top-down fix

Answer 11

Manager decides

Question 12

Bottum-up

Answer 12

Voice for all teams in decision-making process

Question 13

Knowledge management associated with

Answer 13

Knowledge accumulation
Storage
Leverage (applying knowledge so improvement can take place)

Question 14

Freidson and Abott

Answer 14

Professional work is rarely completely autonomous, it is bounded by various political, legal, and bureaucratic factors