Contextual SHRM Flashcards
Outside-In Thinking
Focus on external context, then adjust internal organization
External market orientation and customer study to design strategy
But: does the customer know what he wants?
Inside-Out Thinking
Focus on own strenghts
Internal orientation
Short-term shareholder gains, but limits the ability to notice and adapt to market change
Best practice approach
Universal
One size fits all
Pheffers 7 best practices
Condition: linear relationship HRM and performance
Pheffers’ 7 best practices
SCERPTJ
Selective recruitment and selection
Communication
Extensive training
Reduction of status indifferences
Performance related pay
Team work
Job security
Best fit approach
Context is important
Internal context: history, administrative heritage and culture
External context: market- and institutional mechanisms
What do HPWS do?
Challenging costumer-oriented units
Decentralisation of decision making
Work by semi-autonomous groups/teamwork
Performance management linked to financial performance indicators
More customer focus
Stimulating learning and development
Benchmarking performance
Information and communication
Characteristics High Performance Organization
Hire people that fit the values, core competences and strategic goals
Continuously train employees, give opportunities to grow and develop
Work that is meaningful and provides feedback
Having a mission, strategies, goals, values that employees understand
Have reward systems
Hire and develop leaders who create commitment, trust and motivating environment
Performance and goals in health care
Added value (hard) and moral values (soft)
Shareholder value (narrow) and stakeholder (broad)
Organizational outcomes
Operational: productivity, quality
Financial: ROI return on investment
Employee well-being
Happiness
Health
Social well-being (interaction&quality of relationships)
Multi gains perspective
Both employees and employers benefit from HRM
Competing outcomes perspective
Sceptical or pessimistic view
HRM not beneficial for well-being
Trade off between organisational outcomes and employee well-being
