Product - Servicing

Question 1

Why does ATC need the ticket

Answer 1

To get coupon statuses and perform eligility checks

Question 2

How does ATC work if we don’t have pricing context

Answer 2

Backpricing to get fare rules for eligibility checks (which should work if still unchanged in ATPCo)

Question 3

How does ATC get the ticket details

Answer 3

From ticket number go to Ticketing gateway which goes to ETS or external ETS with TKTREQ

Question 4

In which cases ATC with backpricing could fail to return the right price

Answer 4

If pricing was done on some PTC and corpo/account code. Without the pricing context, we don’t know we have to use them for re-pricing

Question 5

How ATC retrieves the BLB

Answer 5

For SU, with tkt # from “Sales database”

Question 6

Edifact to retrieve BLB key from external ETS

Answer 6

TPCKRQ/R (Pricing Context Key)

Question 7

Edifact for ATC

Answer 7

FATCEQ: ATC eligibility
FATCCQ: ATC Calendar calendar
FATCTQ: ATC TravelBoard

Question 8

ATC eligibility call

Answer 8

Separate call to check if exchangeable and with which condition so can now before letting the cust go to shopping, etc.

Question 9

Ballpark of servicing transactions volume

Answer 9

Used for NZ: 6% of PBs and 8 trx each for reshop/reprice