Pre-sales

Question 1

TK RFP for optimisation: 2 options

Answer 1

1) RMS + RAAV + DP (+ ABI option): DP omnichannel

2) Live DP on Ludwig shopping only

Question 2

TK: subtlety of our proposal on channels with Ludwig shopping and options

Answer 2

Pricing is not Ludwig anyway
- Either they try to file aligned with Ludwig DP…
- Their pricing calls ours

Question 3

IAG transformation program: name

Answer 3

Nexus

Question 4

Aims of Nexus

Answer 4

IAG to rebuild
- commercial platform
- customer touchpoints

Question 5

IAG Nexus: identified key customer experiences

Answer 5

• Personalised omni-channel retailing
• Customer hub (central place to manage profile)
• Travel Companion (self-servicing)

Question 6

IAG Nexus: key features identified

Answer 6

Smart offers (bundling, pricing, new/ext content)
Attribute shopping
Interline
Single customer record
Data

Question 7

IB specificities in IAG NGA RFP

Answer 7

IB wants to keep their shopping

Question 8

Target date for SWA RMS decision

Answer 8

2Q23

Question 9

EK promotion management RFI: Ludwig first proposal

Answer 9

• Shopping with FP when PC in input (otherwise EK shopping): then we push OfferID to EK
• Pricing: EK pricing calls us w/ OfferID
• No RES/TKT layer (unlike NAC)
• OfferID useful for feed to come back to us and count quotas

Question 10

WS RFP

Answer 10

NDC + AAM for 2023
Then expand AAM to DIG in 2024

Question 11

What is needed by ATC in standalone (not even NAC)

Answer 11

• OfferID
• Ticket (retrieved by TKT from external PSS via TKTREQ)

Question 12

What is needed by ATC in standalone (not even NAC)

Answer 12

• OfferID
• Ticket (retrieved by TKT from external PSS via TKTREQ)

Question 13

NZ uses QPX

Answer 13

For shopping for Star Alliance Redemption (NZ and partner flights)

Question 14

NZ shopping & pricing RFP 2 phases

Answer 14

• Day 1:
  
  • Redemption shopping/pricing for Star Alliance
  • Pricing for Call Centre INT only
  • Ancillaries
• Day 2:
  
  • Pricing for Call Centre DOM
  • Shopping for Digital
  • Servicing, Promocode, Ancillary for commercial

Question 15

NZ shopping & pricing RFP: why WBS and not DC

Answer 15

1) Cannot do pricing w/o OfferID and Day 1 is without shopping
2) No standalone ATC in DAPI: requires Order

Question 16

NZ shopping & pricing RFP: what is considered as standard implem

Answer 16

Flex + Instant
Award Converter
Promocode

The rest is NOT standard: fare quote, ATC and AAS

Question 17

NZ shopping & pricing RFP: what does ATC require in WBS and DC

Answer 17

WBS: Booking details + TKT + OfferID
DC: Order + TKT + OfferID

Question 18

NZ shopping & pricing RFP: why position DC rather than WBS

Answer 18

• Preferred channel of NGA transfo
• Evolutive product
• Better if NZ want s to migrate .com
• More accessible to developers than WBS

Question 19

NZ shopping & pricing RFP: SAR (Star Alliance Redemption) availability solution

Answer 19

Polling for (all?) airlines

Question 20

NZ shopping & pricing RFP: why PAOREQ conversion is not sized py APA (API) team

Answer 20

They only do EDI/XML not EDI/JSON so has to be done directly by APE

Question 21

NZ shopping & pricing RFP: DC ATC standalone w/o Order

Answer 21

Was done on Redemption flow for AC Rewards, would be available in Commercial but needs to be tested (20md)

Question 22

NZ shopping & pricing RFP: what Akshay had missed and how he saved it

Answer 22

Had missed ATC Shopper was in scope and the pb is its WBS doesn’t allow OfferID in input but we had a verb for AC allowing to query the PSS for the OfferID

Question 23

Codes to refer to the new airline in Saudi Arabia

Answer 23

ASC Aviation Services Company that issued the RFP
RIA for Riyadh
KSA for Kingdom of SA

Question 24

New Saudi Airlines: target for CUT

Answer 24

end 2024

Question 25

SWA revenue increase with Ludwig

Answer 25

1 million per day (1.2-1.8%)

Question 26

BA consulting company

Answer 26

BranchSpace will help them in their transfo

Question 27

Solution for New Saudi airlines PSS

Answer 27

• Prime booking: Offer/Order on top of PSS (DCS, RevAcc…)
• Servicing: PSS + support service

Question 28

Support positioned to New Saudi airlines as part of PSS RFP

Answer 28

Support to agents to handle servicing of complex cases so don’t have to know TST, TSM-P, etc. Maybe just RECLOC and TKT#

Question 29

NZ Shopping/Pricing RFP: OfferID refers to

Answer 29

SSP Offer

Question 30

NZ Shopping/Pricing RFP: what happens if NZ doesn’t have the OfferID and details

Answer 30

Backpricing
- Could be wrong if filing has changed
- Costly process so SSP doesn’t want it as the baseline process hence OfferID (would impact ATC perf)

Question 31

BA Nexus: solution with an external Merchandising

Answer 31

Digital does the orchestration:
- shopping/pricing:
- integrate OfMS APIs
- Offer Integration -> External Pricing -> External Merchandising
- booking: DIG pushes adj to PSS

Question 32

BA Nexus: big benefit of external Merchandising

Answer 32

Don’t need ATPCo
- Could even keep BA pricing engine

Question 33

BA Nexus: benefit of our solution with an external Merchandising

Answer 33

1) Seamless in DIG and servicing
2) Would allow to add DP, interline AAS, AAM (in complement to FLX for missing use cases)

Question 34

JL DP: what is easier to start w/: INT or DOM

Answer 34

INT:
- Difficult technologically: AeRE and Flex version
DOM:
- Difficult regulations
- Difficult competition data: NH doesn’t distribute on EDI