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EDEXCEL IGCSE BUSINESS STUDIES > people in business book definitions > Flashcards

people in business book definitions Flashcards

1
Q

define overdue

A

money that has not been paid by the time expected

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2
Q

define communication channels

A

routes along which information might travel in a business

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3
Q

define communication

A

sending and receiving of messages

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4
Q

define downward comunication

A

passing messages from the top of organisation to the bottom

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4
Q

define internal communication

A

communication between people inside the business

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5
Q

define subordinates

A

people in the hierarchy who work under the control of a more senior worker

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6
Q

define upward communication

A

passing information from the bottom of an organisation to the top

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7
Q

define horiezontal communication

A

exchange of information between parties on the same level in an organisation’s hierarchy

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8
Q

define external communication

A

communication between the business and external stakeholders

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9
Q

define internal stakeholders

A

stakeholders inside the business

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10
Q

define external stakeholders

A

stakeholders outside the business

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11
Q

define formal communication

A

use of recognised channels when communicating

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12
Q

define informal communication

A

use of non-approved channelswhen communicating

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13
Q

define communication barriers

A

obstacles that prevent effective communication between the sender and the receiver

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13
Q

define jargon

A

vocabulary that is used and understood by a people in specific group

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14
Q

define redeployment

A

moving someone or something to a different place or job

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15
Q

define hospitality industry

A

when companies entertain clients on order to get business

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16
Q

define maternity or paternity leave

A

time that a parent is allowed to spend away from work when she or he had a baby

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16
Q

define person specification

A

personal profile of the type of person needed to do a particular job

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17
Q

define job description

A

document that shows clearly tasks, duties and responsibilities expected of a worker for a particular job

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17
Q

define job application form

A

standard document used to collect information from a job applicant

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18
Q

define curriculum vitae (CV)

A

document used by a job seekerthat lists personal details, qualifications, work experience, referees and other details

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18
Q

define shortlist

A

list of the most suitable people for a job

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19
Q

define unduction

A

introduction of someone into a new job

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20
Q

define internal recruitment

A

appointing workers from inside of the business

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20
Q

define training

A

process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

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21
Q

define appraisal

A

meeting between an employee and a manager to discuss the quality of employee’s work

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22
Q

define external recruitment

A

appointing workers from outside the business

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23
Q

define employment agencies

A

specialists that help recruit staff for business for fees

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23
Q

define jobcenters

A

usde to advertise certain jobs for free

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23
Q

define on-the-job training

A

training that takes place while doing the job

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24
Q

define headhunting

A

targeting specific people for a vacancy

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24
Q

define mentoring

A

where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work

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24
Q

define discrimination

A

favouring one person over another because of race, religion, gender, age, seaxual orientation or disability

25
Q

define ombudsman

A

someone who deals with complaints made by ordinary people against the governmen, banks, insurance companies and so on

25
Q

define personnel manager

A

manager who is in charge of taking care of a company’s employees, organising recruitment, training and so on

26
Q

define unfair dismissal

A

when a worker is dismissed illegaly by a business

26
Q

define off-the-job training

A

trainin gthat takes place away from the work area

26
Q

define apprenticeship

A

system of training new entrants to a trade or profession, often younger workers, mostly on-the-job training

26
Q

defineinduction training

A

training given to new employees when they first start a job

26
Q

define minimum wage

A

minimum amount per hour, which most workers are entitled to be paid

26
Q

define motivation

A

desire to achieve a goal

26
Q

define arrears

A

money that you owe someone or is owed to you because you have not made or received regular payments

27
Q

define physiological needs

A

basic needs of humans for their survival

27
Q

define supervision

A

when you supervise someone or something

27
Q

define job rotation

A

where employees alternate between different jobs during the couse of their employment

27
Q

define motivators

A

things at work that result in satisfaction

27
Q

define job satisfaction

A

pleasure, enjoyment or sense of achievement that employess get from their work

27
Q

define overtime

A

rate of pay above the normal rate to compensate employees for working extra hours

27
Q

define remuneration

A

money paid to employees for their work or service

27
Q

define hygiene factors

A

things at work that result in dissatisfaction

27
Q

define piece rate

A

payment system where non-manual workers receive an amount of money for each unit produced

27
Q

define Maslow’s hierarchy of needs

A

order of people’s needs

27
Q

define incentives

A

something that ecourages you to work harder

27
Q

define job enrichment

A

making a job more challenging and interesing

27
Q

define gross pay

A

pay before deductions

27
Q

define net pay

A

take home pay after deductions

27
Q

define design brief

A

instructions to what a new product should look like or what features it should have

27
Q

define bonus systems

A

payment in addition to the basic wage for reaching targets or in recognition for service

27
Q

define salary

A

pay expressed as a yearly figure but paid monthly

27
Q

define performace related pay

A

payment system designed for non-manual workers where pay increases are given if performance targets are met

27
Q

define time rate

A

payment based on the amount of time employees spend at work

27
Q

define chain of command

A

route through which orders are passed down in the hierarchy

27
Q

define formal organisation

A

internal strucutre of a business shown by an organisation chart

27
Q

define commission

A

payment based on the value of sales, usually a percentage of sales made

27
Q

define fringe benefits

A

perks over and above the normal wage or salary

27
Q

define span of control

A

number of people a person is directly responsible for in a business

27
Q

define hierarchy

A

order of levels of responsibility in an organisation from the lowest to the highest

27
Q

define payroll officer

A

someone who is responsible for the administration of workers’ pay in an organisation

27
Q

define organisation chart

A

diagram that shows the different job roles in a business and how they relate to each other

27
Q

define accounts clerk

A

someone who keeps records or accounts in an office

28
Q

define centralised

A

type of organisation system where most decisions are made at the top and then passed down

29
Q

define decentralised

A

type of organisation system where decision making is pushed down and away from the top

30
Q

define grievances

A

belief that you have been treated unfairly

31
Q

define trade unions

A

organisations that represent workers especially in meetings with employers

32
Q

define contracts of emplyment

A

written agreements between an employers and employee on which each has certain obligations

32
Q

define departments

A

sections in a business where all employess have similar skills and specialise in particular activities

33
Q

define human resources department

A

department that’s responsible for the welfare of emplloyees

34
Q

define market orientated

A

where a business focuses on the needs of consumers when developing products

34
Q

define finance department

A

department that’s responsible for administering and monitoring all financial transactions carried out by a business

34
Q

define employment tribunal

A

court that deals with cases invloving disputes between employers and employees

35
Q

define marketing department

A

department that’s responsible for selling products and advertising

36
Q

define wholesalers

A

businesses that buy goods from manufacturers and sell them in smaller quantities to retailers

37
Q

define production department

A

department that’s responsible for making goods and providing services

EDEXCEL IGCSE BUSINESS STUDIES (46 decks)

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