people in business book definitions Flashcards
define overdue
money that has not been paid by the time expected
define communication channels
routes along which information might travel in a business
define communication
sending and receiving of messages
define downward comunication
passing messages from the top of organisation to the bottom
define internal communication
communication between people inside the business
define subordinates
people in the hierarchy who work under the control of a more senior worker
define upward communication
passing information from the bottom of an organisation to the top
define horiezontal communication
exchange of information between parties on the same level in an organisation’s hierarchy
define external communication
communication between the business and external stakeholders
define internal stakeholders
stakeholders inside the business
define external stakeholders
stakeholders outside the business
define formal communication
use of recognised channels when communicating
define informal communication
use of non-approved channelswhen communicating
define communication barriers
obstacles that prevent effective communication between the sender and the receiver
define jargon
vocabulary that is used and understood by a people in specific group
define redeployment
moving someone or something to a different place or job
define hospitality industry
when companies entertain clients on order to get business
define maternity or paternity leave
time that a parent is allowed to spend away from work when she or he had a baby
define person specification
personal profile of the type of person needed to do a particular job
define job description
document that shows clearly tasks, duties and responsibilities expected of a worker for a particular job
define job application form
standard document used to collect information from a job applicant
define curriculum vitae (CV)
document used by a job seekerthat lists personal details, qualifications, work experience, referees and other details
define shortlist
list of the most suitable people for a job
define unduction
introduction of someone into a new job
define internal recruitment
appointing workers from inside of the business
define training
process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively
define appraisal
meeting between an employee and a manager to discuss the quality of employee’s work
define external recruitment
appointing workers from outside the business
define employment agencies
specialists that help recruit staff for business for fees
define jobcenters
usde to advertise certain jobs for free
define on-the-job training
training that takes place while doing the job
define headhunting
targeting specific people for a vacancy
define mentoring
where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work
define discrimination
favouring one person over another because of race, religion, gender, age, seaxual orientation or disability
define ombudsman
someone who deals with complaints made by ordinary people against the governmen, banks, insurance companies and so on
define personnel manager
manager who is in charge of taking care of a company’s employees, organising recruitment, training and so on
define unfair dismissal
when a worker is dismissed illegaly by a business
define off-the-job training
trainin gthat takes place away from the work area
define apprenticeship
system of training new entrants to a trade or profession, often younger workers, mostly on-the-job training
defineinduction training
training given to new employees when they first start a job
define minimum wage
minimum amount per hour, which most workers are entitled to be paid
define motivation
desire to achieve a goal
define arrears
money that you owe someone or is owed to you because you have not made or received regular payments
define physiological needs
basic needs of humans for their survival
define supervision
when you supervise someone or something
define job rotation
where employees alternate between different jobs during the couse of their employment
define motivators
things at work that result in satisfaction
define job satisfaction
pleasure, enjoyment or sense of achievement that employess get from their work
define overtime
rate of pay above the normal rate to compensate employees for working extra hours
define remuneration
money paid to employees for their work or service
define hygiene factors
things at work that result in dissatisfaction
define piece rate
payment system where non-manual workers receive an amount of money for each unit produced
define Maslow’s hierarchy of needs
order of people’s needs
define incentives
something that ecourages you to work harder
define job enrichment
making a job more challenging and interesing
define gross pay
pay before deductions
define net pay
take home pay after deductions
define design brief
instructions to what a new product should look like or what features it should have
define bonus systems
payment in addition to the basic wage for reaching targets or in recognition for service
define salary
pay expressed as a yearly figure but paid monthly
define performace related pay
payment system designed for non-manual workers where pay increases are given if performance targets are met
define time rate
payment based on the amount of time employees spend at work
define chain of command
route through which orders are passed down in the hierarchy
define formal organisation
internal strucutre of a business shown by an organisation chart
define commission
payment based on the value of sales, usually a percentage of sales made
define fringe benefits
perks over and above the normal wage or salary
define span of control
number of people a person is directly responsible for in a business
define hierarchy
order of levels of responsibility in an organisation from the lowest to the highest
define payroll officer
someone who is responsible for the administration of workers’ pay in an organisation
define organisation chart
diagram that shows the different job roles in a business and how they relate to each other
define accounts clerk
someone who keeps records or accounts in an office
define centralised
type of organisation system where most decisions are made at the top and then passed down
define decentralised
type of organisation system where decision making is pushed down and away from the top
define grievances
belief that you have been treated unfairly
define trade unions
organisations that represent workers especially in meetings with employers
define contracts of emplyment
written agreements between an employers and employee on which each has certain obligations
define departments
sections in a business where all employess have similar skills and specialise in particular activities
define human resources department
department that’s responsible for the welfare of emplloyees
define market orientated
where a business focuses on the needs of consumers when developing products
define finance department
department that’s responsible for administering and monitoring all financial transactions carried out by a business
define employment tribunal
court that deals with cases invloving disputes between employers and employees
define marketing department
department that’s responsible for selling products and advertising
define wholesalers
businesses that buy goods from manufacturers and sell them in smaller quantities to retailers
define production department
department that’s responsible for making goods and providing services
